JENNIFFER RODRIGUEZ

**** **** ***** ******, *** # 4L • Bronx, N.Y. 10460 • Cell-347-***-****

ad2pn1@r.postjobfree.com

Over 9 years of comprehensive experience in Customer Service. Excellent communication and interpersonal skills. Customer-oriented focus combined with a dedicated work ethic. Strengths and experience includes:

Medical Office Track Experience, HIPPA compliance, highly organized and excellent prioritizing skills, Proven ability to implement change and delivering satisfaction to the company and exceeding targets, Work closely with hospitals or clinics Management on a day to day basis, Bilingual English/Spanish.

Experience

Bronx Diagnostic Radiology, P.C. Bronx, N.Y. 03/2023 – 2024

Patient Coordinator

Routing calls, taking messages, arranging correspondence, keeping the reception area organized and neat, scheduling appointments and dealing with invoicing, insurance, and patient referrals.

Welcoming customers, giving them information, pointing visitors in the right direction, offering customer service.

Develop care plans, educate patients, and schedule and coordinate treatments to make sure patients receive essential medical care.

Manhattan Oral Surgery, Bronx, N.Y. 01/2023 – 03/2023

Clinical/Dental Assistant

Prepared patients for treatment, sterilized tools, instructed them on proper dental hygiene, assisted Dentist during procedures, kept record treatments, scheduled appointments and processed x-rays.

Doctors United, Bronx, N.Y. 07/2022 – 01/2023

Medical Biller

Processed Insurance claims and bills.

Identified the correct codes for billing and examine the data in the patients record to confirm all is correct

First Steps Transportation, Bronx, N.Y. 2015 – 2019

Bus Matron

As a bus matron my responsibilities include but are not limited to: Helping to load students onto the bus, ensuring students are well behaved, assisting the driver and conducting safety drills.

A bus monitor can also be responsible for people with special needs. These tasks can include but are not limited to: Loading and unloading wheelchairs, putting proper safety equipment on riders, Knowledge of their special needs passengers, Ability to stay calm during an emergency.

(Sunglass Hut), Macy’s, Bronx, N.Y. 2012 – 2015

Sales Associate

Produce sales, perform operational procedures, cash management duties and store opening procedures.

Consistently meeting sales goals requirements on a month to month basis.

Responsible for Merchandising of the department as per the company’s guidelines.

Responsible for ensuring inventory is received in a timely manner and address any discrepancies immediately to my Supervisor.

Addressing Customers concerns and purchases in an effort to maintain and generate repeated business.

Alliance for Health, Bronx, N.Y. 2010 – 2012

Home Health Aide

Monitor patient conditions by observing physical and mental condition, intake and output and incorporating exercise routines for them.

Support patients by providing housekeeping, laundry, shopping for food and other household requirements: preparing and serving meals and snacks and running personal errands.

Assist patients by providing personal services, such as, bathing, dressing and grooming them.

Help patients care for themselves by teaching them how to use their cane/walker, special utensils to eat, special techniques and equipment for personal hygiene.

Education

Long Island Business Institute 2020 – 2022

Associate Degree in Office Technology in Medical Office Tracking

High School

High School equivalent diploma (GED) With College Credit

Skills

Bilingual English/Spanish

New York State Certificate in Home Health Aid (HHA)

New York State Certificate in Bus Attendant

New York State Core Training

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