Alan Yoshida

***** ********* **

ad2pmg@r.postjobfree.com

Cell: 303-***-****

Conifer, CO 80433

Operations, Technology, and Management Professional with a passion for Diversity and Inclusion, IT, Systems Engineering, DevOPS, Systems Architecture, Information Assurance (IA), Project and Product Management, and Business management with a proven track record of delivering customer service, incident management and support, revenue, cost, productivity, SDLC product delivery, Product Ownership, creation of policy and procedures, workforce planning, IT infrastructure, risk compliance and mitigation, security and HIPAA along with SAS70/SSAE16 compliance, network and server administration, Data and Voice, Network and Physical Security with Disaster Recovery/Business Continuation Planning. Lead geographically dispersed cross-functional teams in the implementation of process improvements, business initiatives, strategic planning, sales, and IT initiatives. Effective problem solver, communicator, mentor, and leader with a passion for technology and business.

Clearances: DoD TS * TS/SCI w/CI Poly * DoD IAT Level II (8570) * SAP

Career Summary

Customer/Client Management

Budget Planning/Administration

Team Building

Mentoring & Leadership

SDLC Team Management

DevOPS department and Team Management

Project Management

Call Center Operations and Management

ICAgile Certified Professional

Agile Scrum Master

IT Change Management

3rd Party and Vendor Management

Lead cross functional teams (up to 500 employees)

Contract Compliance

Effective & Creative Problem Solving

Operations & Process Improvement

Risk and Opportunity Management and Mitigation

Agile Product Owner & Methodologies

Cyber Security

HIPAA & Privacy Regulation

SAS70/SSAE16

SDLC & Product Development

Team Building, Mentoring & Leadership

Health Care, Construction, Aerospace, Finance, Manufacturing, Wholesale

Raytheon Six Sigma Specialist

Security Compliance

RFP/RFI, Sales Cycle

Purchasing/Vendor Management

Professional Highlights

IT Manager Sr

Application Development Principal

Ball Aerospace, Broomfield, CO

02/2022 to 11/2023

07/2020 to 02/2022

Started Ball Aerospace career as an individual contributor in the Corporate Information Technology Service group but quickly took on more responsibility and roles within the department. Acquired IAT Level II Certification (CompTIA Security+ CE) in order to have privileged user access in the SCIF. Constantly working on building relationships with cross functional and cross departmental teams within the company using my Managerial, Information Assurance, Systems Engineering, Architecture, Systems Administration, and DevOps experiences.

DevSecOps and Application Engineering Functional Manager – 02/2022 to 11/2023

As the IT Department Product Owner of the Ball Software Factory (BSF) and manager of the DevSecOps team, responsible for the vision, direction, roadmap, architecture and delivery of the enterprise DevSecOps tools and systems making up the BSF into multiple environments utilizing my and team member clearances. Lead diverse team of software developers, system engineers, system administrators, and information assurance staff to collaborate with all business units and align with department and company vison and goals.

Lead team to successfully architect, engineer, and deploy BSF an enterprise DevOps and Kubernetes platform encompassing VMWare Tanzu, VMWare tools (TKGm, TRO, vRO, vRA, NSXT, etc), GitLab, Artifactory, Vault, Fortify, etc. Deployed same in different classification environments.

Lead team in the automation development and deployment of an MBSE (Model Based Systems Engineering) system in a single and multi-server platform environment on RHEL 7.x, and 8.x in different classification environments.

Created synergies and partnerships with business units to provide services, pushing the idea of embedding team members in the business units to provide dedicated DevSecOps, agile, ci/cd software development, and Kuibernetes assistance.

Expanded team from 7 resources to 16 in response to business demands as a direct relationship of the success and positive impact on the business and Software Engineering Department of the team, team direction, and team vision.

Deployed Software Mission Assurance enterprise COTS product in a Docker Container on RHEL to support an enterprise tool that examines ci/cd pipelines to produce cve vulnerability results, providing a single pane of glass to view all of the software development programs in flight.

DevSecOps Manager - 10/2021 to 02/2022

As the IT DevSecOps Manager, responsible to coordinate efforts between Software Engineering and the IT DevSecOps team.

DevSecOps Functional and Daily Manager providing leadership, direction, support, as well as career guidance to the team and individual team members.

Provided daily updates to the team to align priorities and projects with the business needs.

Focus team on being a service provider versus being an ONM/break fix organization with an emphasis on automation to achieve daily mundane tasks. Embracing Agile methodologies, reduced DevSecOps Jira ticket count and backlog from 450 open tickets to a running open ticket average of 20 within the first few months of taking over the team while exceeding the business expectations.

SIDMS Manager - 02/2021 to 02/2022

As the SIDMS Manager, responsible for closed area support and maintenance of company pillar applications used in multiple enclaves.

SIDMS (SCIF Information and Data Management Services) Functional, Daily Manager, and coordinator between different SCIF teams supporting the Ball Pillar Applications.

Providing leadership, direction, support to the team, including career guidance.

Provide Tier-3 escalation point for the SIDMS tools and applications.

oAssign project and individual priorities, projects, and tasks.

Deploy and document installation and configuration of key pillar applications.

SIDMS Team Lead - 07/2020 to 02/2021

As the SIDMS Team Lead, implemented observe and monitor practice to react quickly to problems. Collaboration, documentation, and training became important for this small team of 3 in order to be an effective team.

Implemented Agile SCRUM processes to manage and coordinate the team, reducing duplicative work and internal team frustration.

Individual contributor supporting the SIDMS pillar applications and BART (Ball Aerospace Resource Tool).

Collaborated with team member and cross functional teams to support the Ball Aerospace Pillar Applications in the SCIF.

Engineered and documented department processes and procedures, maintain documentation in Confluence. Developed processes and procedures standardizing the integration and implementation ensuring a repeatable process.

Implemented team JIRA Kanban board to track team tasks.

Made major updates to team Development environment to maximize efficiencies and to closely match the scif environment to test core pillar applications prior to implementing changes into the scif

oImplemented WSUS and YUM repositories to automate patch and update processes.

oImplemented DISA STIG update processes, creating Anti-STIG GPO for pillar applications having exceptions.

oImplemented TLS, LDAPS, SSL in the domain and web applications.

oInvolved in major multi-program system upgrade.

Principal Systems Engineer

Sr Systems Engineer II

Raytheon Corporation, Aurora, CO

3/2020 to 07/2020

8/2014 to 3/2020

Advanced within the GPS/OCX program into roles with increased responsibilities resulting in the management of staff, departments, and projects of increased value and importance. Completed Raytheon IPT Lead Certification and Lead with Focus programs. Achieved Raytheon Six Sigma Specialist, currently working towards Raytheon Six Sigma Principle Specialist.

Deployment and Sustainment Lead - 5/2020 to 7/2020

Agile Product Owner for the HRIP Deployment and Sustainment team

Execute obsolescence plan to replace all network, storage, and compute equipment in all of the program Development and Deliverable environments

Coordinated with Vendor to provide onsite support and technical assistance with a very immature team

Coordinated the requirements of other product teams into the deployment process

Team lead of 15-staff members of mixed disciplines (Network Engineers, System Engineers, System Administrators)

Cyber Security and Information Assurance (SEIT IA) - 1/2019 to 5/2020

QA of IA controls

Coordinated SSDL efforts between GGA IA and SEIT IA, reviewing Tenable results, creating stig ckls in support of the Cyber Report for IATT and ATC

Execute stig audit and hardening procedures against operating systems, network devices, virtual machines, etc. in a RHEL environment

Lead audit and hardening activities of secret enclave system in support of certification

DevOPS Tools and Automation Team Lead - 6/2018 to 1/2019

Responsible for coordinating and organizing collaboration within the team and across other cross functional teams

Manage team to execute against the team project plan while supporting program priorities and objectives

Produce weekly team project status for CAM, IPT and sub-IPT leadership used for briefings with the customer and the executive team

Responsible for leading system configuration and automation efforts, using CloudBees, Artifactory, Chef, RunDeck

DevOPS Discrepancy Review Lead - 5/2018 to 11/2018

Review and execute plan to reduce existing backlog of discrepancy issues

Burn down of DevOPS priority discrepancy issues from over 300 issues to a sustained weekly open total of 10

DevOPS Integration and Implementation Department Lead – 2/20 to 7/2018

Managed DevOPS Integration and Implementation Team Leads

Prioritize, schedule, and monitor Department Teams

DevOPS Integration and Implementation Team Lead – 8/2017 to 2/2018

Managed team, supplying career guidance to individuals while achieving team and business objectives

Team assisted Software CI’s with their integration into DevOPS and AWS Computing

Platform Architect and Engineer – 8/2014 to 8/2017

Review IA requirements to ensure compliance with DoD STIGS

Architect, process design through approval, engineering, and costing/procurement review cycles, roll out design and coordinate efforts of Systems Administration team with users and verification/test team

Analyze Mission Software data flows from external inputs to internal processing, identifying and apply network security hardening of the data paths through network appliances

Identify ports, protocols, and services used on program, engineer boundary design for each security enclave, design firewall, switch, and router rules

Engineer and architect common IP address, host name, and VLAN schema for each security enclave

Engineer, implement and deploy accurate timing (NTP)

Redesign and engineer load balancing systems

Redesign and engineer remote Data Center infrastructure including Active Directory, DNS, LDAP, SFTP, DHCP, VMWare, EMC storage, VMWare SRM failover and Oracle replication

Raytheon Asian Pacific Association (Diversity and Inclusion)

Raytheon Corporation, Aurora, CO

10/2014 to 12/2018

Raytheon Asian Pacific Association (RAPA), a global corporate sponsored Employee Resource Group (ERG) charter focused on Diversity, Inclusion and Community Involvement. Responsible for interactions with other ERG’s on campus and setting the goals, vision, and branding of the Aurora RAPA charter and the Mid-West Region. Completed Raytheon Corporate Diversity and Inclusion Unconscious Bias Train the Trainer course. Completed LEAP (Leadership Education for Asian Pacifics) Leadership course provided by LEAP, Inc. in Los Angeles, CA. Attended, SASE (Society of Asian Scientist and Engenderer’s) National conference representing Raytheon Corporate and RAPA Global with a focus on the hiring, retention and development of a diverse talent pool and pipeline.

Mid-West Region Interim VP – RAPA – 7/2018 to 12/2018

Coordinated SASE Industry Night at the University of Colorado at Denver as a Guest Speaker representing RAPA and Raytheon, promoting STEM and Raytheon as a career choice while developing a relationship with the SASE Chapter President.

Mid-West Region Operations Director – RAPA – 12/2017 to 12/2018

Coordinate RAPA Mid-West Region activities and events, managing budgets and providing guidance to four different sites within Colorado and Indiana

Established relationships within the Aurora Business Community by joining and being involved with multiple Minority Chamber of Commerce and Non-Profit entities

Coordinated Regional SASE conference at Regis University as a guest speaker representing RAPA and Raytheon – Topic Discussion: Careers in Aerospace and Raytheon

Coordinated Colorado Dragon Boat Festival with the goals of RAPA Global and Mid-West objectives of community involvement and STEM

Aurora Site Director – RAPA – 10/2014 to 12/2017

Supported RAPA mentorship program mentoring Raytheon employees

Collaborated with other campus ERG’s assisting with membership and activities

Coordinated Colorado Dragon Boat Festival with the goals of RAPA for three years

Developed relationships with outside community associations promoting STEM, goodwill, talent pool

Director of Infrastructure

WealthTouch, Denver, CO

12/2011 to 6/2014

Hands on Director responsible for the strategic direction and management of the IT Infrastructure department and team including desktop and mobile user support, assuring 99.999% accessibility of SaaS production and other internal environments while developing and delivering security and infrastructure initiatives on budget and on time.

Orchestrated the replacement of managed VOIP services, lead IT Infrastructure team in the design, deployment and management, reduced monthly reoccurring fees, eliminated domestic long distance and conference call charges resulting in an annual Telecom savings of $80,000 while implementing enhanced services and products with no additional costs.

Mentored and lead IT Infrastructure staff in stabilizing network and server infrastructure providing 99.999% availability of all environments (production, business, SDLC, QA, UAT, virtual/physical) from 79% availability when first employed, developed processes and procedures to address and determine root cause analysis of outages, ultimately preventing outages from happening again and shifting the IT Infrastructure team from reactionary to proactive, reduced staff by more than 50% due to operational efficiencies. Implemented matrixes to monitor and manage staff increasing incident closure rate by 85% and resulting in less than a 4% revisit.

Salvaged over budget and beyond timeline project from CTO, coordinating project with IT Infrastructure and outsourced contracting teams to complete project within one month avoiding additional cost overruns and delays, saving $35,000 the outsourced vendor quoted to complete the project within two months.

Director of Operations / Manager Network and IT Operations

Q Mark, Inc., Englewood, CO

1/08 to 12/2011

Initially the IT Director quickly promoted to Director of Operations. Under my direct supervision were the SDLC, IT Operations, General Office, Call Center, Marketing, and 400 remote nursing staff along with vendor and client management while maintaining hands on with the daily network and systems that I had designed and implemented.

Lead Software development team of 12 develop proprietary HEDIS (Healthcare Effectiveness Data and Information Set) system used to collect patient data, securing annual application/system certification and approval by the National Committee for Quality Assurance

Introduced technology to improve HEDIS scores and data collection processing

Lead IT team in the creation and implementation of processes and procedures exceeding HIPAA compliance standards, embracing technology to automate processes while successfully achieving SAS70 type I and type II certifications while reducing Risk by implementing solid industry security technologies.

Implemented case management system (Ticketing System) to efficiently support 400 remote staff, created matrix to monitor IT support requests/staff and identify support trends to be proactive and solve issues before they become huge problems.

Managed client and client expectations by nurturing client relations, exceeding contract goals resulting in increased sales revenue for two consecutive years. Implemented training and mentorship processes with remote and call center staff, achieving record results within budget and on time with a seasonal staff retention each contract year of 70%.

IT Director

Correctional Healthcare Management, Englewood, CO

9/05 to 12/07

Responsible for the secure network computing environment of corporate headquarters and in jail/prison facilities across 15 states, leveraging the use of technology to reach further and do more with existing staff.

Designed and lead IT team in the deployment of Video over IP technologies creating innovative ways to services rural and remote jails with access to secure and encrypted Tele-psychiatry eliminating travel time to the facilities and providing additional patient contact hours while increasing sales revenue and overall profitability of the contracts.

Resolved an issue with staff time tracking in remote facilities by implementing a time clock kiosk in each infirmary to capture work hours in real time, reducing the man hours and overnight shipping of thousands of time sheets processed by hand and integrated the kiosk data collection directly into the payroll system resulting in more efficient and accurate payroll processing.

IT Administrator

Clarity Commerce Solutions, Denver, CO

05/04 to 09/05

Managed staff of eight deskside and server/network administrators. Maintained and managed enterprise network, server, desktop, VOIP, and applications for Colorado operations for an international software development company of Movie Theater and Hospitality software. Responsible for providing compute resources supporting forty software developers, removing network barriers, developed process to push and synch daily software builds with the operations in the United Kingdom. Developed BCP/DR (Business Continuation Plan/Data Recovery) policies for Colorado operations.

Systems Administrator

United General Insurance, Denver, CO

06/03 to 05/04

Individual contributor within a team of four IT personnel. Developed Backup Policies to store critical property title information on Colorado counties going back over one hundred years. Designed and implemented storage array system replacing aged disk drive storage system. Worked with data vault DBA and software developer to provide user community faster access to data with one day delay between the county data and data vault providing accurate up to date title information for the underwriters to process title documents from. Assisted with the integration of a web-based user interface to sell title information to other title companies.

Education Director/Technical Trainer/Senior Technical Trainer

BCI Executive Training, Greenwood Village, CO

Integrate Technology Institute, Greenwood Village, CO

10/99 to 06/03

As the Education Director hired and managed training staff of twenty Microsoft Certified Technical trainers, ten Microsoft Certified Office trainers, four salespersons, and five technical staff to maintain school operations. Created Microsoft Certified Technical Education Center, contacting and negotiating with Microsoft after the demise and bankruptcy of Integrate Technology Institute, submitting application to the Colorado Department of Higher Education to operate as a private occupational trade school under the corporate umbrella of Budget Computer Inc. Taught over four hundred classes to student classroom sizes of twenty to thirty students with an overall 90% student retention rate delivering Microsoft Technical, Microsoft Office, and Cisco Technical certified training tracks.

Senior NT Admin / Senior Systems Engineer/ Help Desk Coordinator

Information Handling Services (Division sold to PartMiner), Englewood, CO

PartMiner, Inc. (Formerly a division of Information Handling Services), Englewood, CO

01/97 to 06/00

Started as an individual contributor at the Help Desk of Information Handling Services (IHS), quickly moving up thru the desk ranks to become the team lead, developed metrics for the desk to define operational efficiencies. Recruited internally by the Software Engineering department to design compute systems to maximize the efficiencies of the software development. Split off from IHS to PartMiner to become the Team Lead of the Windows NT administration and Network Operations team. Utilized my then evening part time work as a Microsoft Certified Trainer to provide internal training on Microsoft Windows NT Server and Citrix Winframe/Metaframe training to staff.

President

Aardvark Network Technology Corporation, Englewood, CO

06/95 to 12/96

Created start-up company to resale and build commercial grade computer white box Intel based PC’s and Server systems and related computer technical services. Providing the startup capital to rent office space and create a just in time inventory process, I started company with myself and three other principles. Negotiated reseller contracts with Intel, Microsoft, HP, Sun Microsystems, Novel, SCO, Tandberg, Seagate, and other wholesalers. Grew company revenues from $20K a month to $100K a month in 11-months. Closed operations due to fighting between the principles.

Controller / Service Manager

Computer Resources Corporation, Greenwood Village, CO

05/93 to 06/95

As the Controller of a computer systems integrator, managed an accounting staff of three Accounts Receivable clerks, two Accounts Payable clerks, one Payroll clerk, four general accountants, and six inventory control clerks. Negotiated favorable bank loans to subsidize customer purchase requisitions from Brigham Young University, State of Colorado, Miller Coors, and others. Prepared monthly and annual financial statements for bank audit and annual tax purposes. Implemented strict inventory controls resulting in reducing shrinkage from 10% per month to less than 0.5% identifying employee theft and warranty service waste and deficiencies. As the Service Manager, directed internal and external staff of 30 with computer system builds, customer installations, customer cable projects, onsite configuration of network, onsite and office repairs of computers, and light customer training.

Partner / Controller / CTO

Board of Directors Automated Advertising, Boulder, CO

11/92 to 5/93

Created start-up company to develop the Automated Concierge and SkiCams software application and web presence, both before their time and not accepted by the public. Started as a brainchild of mine to develop a micro-target-marketing kiosk that resided in hotels using touchscreen technology of the time to present through a series of on-screen questions from the user a variety of information on restaurants – including menus, entertainment, shopping, etc. while adding to the user experience a phone handset to make reservations while a map and coupon printed from the kiosk. The SkiCams project was another brainchild to place commercial grade cameras (the same cameras used by CDOT today) and camera enclosures mounted at key locations at ski resorts integrating micro-target-marketing over the internet for a subscription fee. SkiCams prototype cameras were placed at Cooper Mtn and quickly purchased from us by the Warren Miller organization developing SkiCam. The Automated Concierge was hard for retailers to understand at the time and the concept was closed with the SkiCams purchase.

Controller

R Stafford Company, Denver, CO

09/89 to 11/92

Managed accounting staff of twenty cross functional members, fifteen tele-marketing/order desk staff, a software development department of five, and a shipping/packing department of five. As the Corporate Controller for the sole wholesale distribution of beauty industry line of products in Colorado and New Mexico of Paul Mitchel, Lanza, Logics, Brocato International, etc. line of products. Responsible for automating order processing with accounting and shipping. Took a COTS Accounting product and modified it to the industry to incorporate customer relations management where upon incoming phone call the caller ID brought up on the order desk screen customer information, credit limits, previous purchase information, and purchasing trends. After the order is taken the pick ticket printed in the warehouse which included the total quantities, the number of shipping boxes required, shipping labels, and total weight of the boxes which reduced shipping errors from 12% to 1%. Negotiated resell agreement with COTS Accounting Software manufacturer with the modifications made to tailor it to the wholesale distribution trade. Sold the Accounting product to other Paul Mitchel distributors in Oregon, Washington, and New York where installation, configuration, and training on the product was included. Negotiated with local computer systems integrator to provide the computer hardware.

Controller, MIS

Bib Audio/Video Products, Littleton, CO

09/87 to 7/89

As the Corporate Controller of the sole United States wholesale distributor of consumer electronic related products produced by Bib United Kingdom, responsibilities included the oversight of a small accounting staff of three and reporting monthly financial positions to the Bib board in the UK. Other responsibilities included reviewing customer credit approvals, inventory controls, negotiating favorable rates with international freight forwarders, and participating at both the Consumer Electronics Show in Las Vegas and in Chicago twice a year and COMDEX once a year.

Comptroller

Colorado Shelter Systems, Lafayette, CO

06/85 to 09/87

Responsible for all aspects of accounting for the Colorado office of Shelter Systems. Including filing property liens on housing developments to protect the position of the company once truss and wall products were delivered to the construction site. Responsible for purchasing and maintaining inventory levels of all raw materials from lumber mills, managing the Accounts Receivable staff of two, managed the Accounts Payable, Payroll, and financial reporting independently. Participated with the Colorado president to help set up and manage the Gateway Shelter Systems in St Louis, MO for over a year to train and mentor the Comptroller on the Shelter Systems way and proprietary accounting systems. While at Gateway Shelter Systems, negotiated

union contract with the local union and the construction laborers employed by the company.

Controller

Nelowet Business Machines, Denver, CO

02/81 to 06/85

Started in the service department of an office machine (copier, typewriter, fax, office supplies) reseller, quickly moved into the accounting department to computerize the company and mentor under the CFO to utilize my computer skills (I had operated the same Data General Mainframe in High School the company had purchased) and my math/accounting skills (the company had sent me to school to learn accounting). When the CFO left I was promoted to Controller from Assistant Controller where I was managing a staff of twenty accounting personnel. During my time at Nelowet Business Machines I became knowledgeable in manual pegboard A/R, A/P, Payroll, and inventory accounting systems in order to translate them to the mainframe accounting software the company had purchased. I was also responsible for connecting the blue screen terminals in the building, servicing the printers, maintaining the daily, weekly, monthly, annual back up disk cartridge backups in addition to the accounting financial reporting. During this time, I also became aware of multiple county sales tax reporting and reporting of property taxes on rental equipment placed in businesses.

Certifications

Microsoft Certified Trainer (MCT)

Microsoft Certified Office Specialist (MOS)

Microsoft Certified Systems Engineer W2K (MCSE)

Cisco Certified Network Associate (CCNA)

Microsoft Certified Systems Engineer NT4 (MCSE)

Citrix Certified Administrator (CCA)

Microsoft Certified Systems Administrator (MCSA)

CompTIA I-Net+, Network+, A+, Security+

Microsoft Certified Professional w/Internet (MCP+I)

Microsoft Certified Professional (MCP)

Raytheon Agile Scrum Master

CompTIA Secure Infrastructure Specialist (CSIS)

ICAgile Ceritified Professional

Certified Internet Webmaster (CIW-A)

Raytheon Six Sigma Specialist Certification

Raytheon Agile Product Owner

CompTIA Security+ CE (Sec+)

Education/Training

ExecuTrain, Englewood, CO

Integrate Technology Institute, Englewood, CO

Alternative Technology, Denver, CO

Arapahoe Community College, Littleton, CO

Productivity Point, Denver, CO

Metropolitan State College, Denver, CO

BCI Executive Training, Greenwood Village, CO

Adams State College, Alamosa, CO

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