ISHRAT CHOWDHURY

ad2pma@r.postjobfree.com 347-***-**** Philadelphia, PA 19114

Resourceful Service Coordinator with 3 years of experience optimizing productivity, efficiency and service quality across various environments. Organized multi-tasker adept at meeting deadlines and thriving in a fast-paced office. Skilled leader Excellent maintenance and repair abilities. In House Supports Coordination

Managed a caseload of geriatric members, completed home based community assessments, and discussed with review team regarding services.

Called members and providers to ensure services and health of participants were safe. Entered service authorizations for personal assistance services, transportation, adult day care home meals, and various services in the system for participants.

Completed wellness visits to ensure member safety in community. Case management

Communication

Customer service

Problem solving

Documentation and control

Care Plan Management

Client Safety and First Aid

Time Management

Team Leadership

Application Installations

Training and development

Decision-Making Skills

Time management

Home Health Aide Salus Healthcare 09/2018 - Current Assisted disabled senior individual through use of Activity Daily Learning program in order to promote patient access and wellness - Maintained precise records and medicinal charts for documenting patient information - Communicated with physicians and therapists to provide updates on the patient's condition Supervisor Phone plugs corporation - Philadelphia, PA 07/2019 - 07/2020 Managed a team of ten associates at a phone service provider to ensure quality performance standards are met up to par.

Handled weekly inventory and entered all merchandise product item numbers in database system to ensure orders are completed and arrive timely.

Communicated with vendors and service providers to purchase and trade merchandise. Service Coordinator In House Supports Coordination - Philadelphia, PA 02/2016 - 07/2019 Managed a caseload of geriatric members, completed home based community assessments, and discussed with review team regarding services.

Obtained paperwork from the field and distributed to appropriate departments for processing. Completed home modifications and incident reports according to participants needs. Technology leader Penn State University 01/2017 - 05/2018 Implements various foreign exchange capabilities into Vanguard's proprietary equity management system, Summary

Skills

Experience

including cash forecasting and order management.

IT technical support Dunkin Donut

Utilized custom SQL queries and Tableau to query, manipulate, and visualize large datasets on historical pricing in order to infer potential savings opportunities

Pennstate Abington 05/2020

Information Science Technology

Northeast Highschool 06/2016

International Baccalaureate

Education and Training

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