Carolyn Tull

W. Henrietta NY *****

585-***-****

ad2pkz@r.postjobfree.com

WORK EXPERIENCE

GreenLight Networks Permit Specialist May 2022 - June 2023

● Simultaneously worked on multiple projects at different stages until completion.

● Produced weekly reports for permit performance to share with relevant teams.

● Oversee expense reports and make budget adjustments to decrease costs.

● Drive Easement and permit productivity and customer satisfaction within resident and business' locations.

● Generated Right of Way permits for Erie County through emails,phone calls, and Regional Travels.

● Coordinate outreach and marketing activities to the community.

● Plans, executes and finalizes projects according to strict deadlines, delivering projects on time and within budget.

● Analyzing data from the Municipality using negotiation skills to accomplish department goals.

HowardHanna, Real Estate Agent February 2015 - Present

● Utilize sales techniques to lists of properties to show clients with specific needs.

● Design and create promotional materials to advertise new listings online and in print.

● Developed repeat business by providing exceptional customer service and consistently following up with clients and leads, resulting in customer satisfaction.

● Maximized conversion rate by developing strong interpersonal relationships and communicating proactively with the operations and customers.

● Guide homebuyers on tours of newly built homes to find the perfect listing for each client.

● Produced new leads by promoting services and reaching out to potential clients.

● Conducted market research to identify the best prices for buyers and renters. Regional Transit Service Scheduler April 2020- May 2022

● Respond to queries and requests for meetings using time management.

● Maintain accurate and precise schedules for passengers throughout the route.

● Generated reminders and created a system of reminders for staff members.

● Communicate with event venues and confirmed appointments. 2

● Organized and scheduled meetings and appointments for the department.

● Ensured that vehicles were available at scheduled times.

● Maintained records and ensured compliance to company policy. University of Rochester Call Center Representative February 2018 April 2020

● In a 365-days call center, assisted over 100 customers daily.

● scheduled appointments, answering troubleshooting concerns, and resolving complaints.

● Maintained and organized a monthly patient satisfaction call rating of 95% or higher.

● Improved average talk time by 10% by paying attention to details and utilizing time management.

● Achieved one-call resolution 90% of the time, using interpersonal skills to exceed the call center's goal of 85%.

EDUCATION & LICENSE

Division Licensing Service NY

Notary Public June 2023-June 2027

Greater Rochester Association of Realtors Inc.

Real Estate License May 2015 - Present

The CE Shop

20 hour Safe Comprehensive Mortgage Loan Originator September 2023 The 3 hour NY Safe : MLS ID 2536214

Suny Empire State College

Business Management May 2005 - June 2009

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