Josie L Jefferson ***** Stable Oak Dr

Cypress, TX 77429 ad2pk8@r.postjobfree.com

Profile:

"Skilled senior title escrow professional with over 20 years of experience in financial services, loan servicing, escrow, accounts payable, accounts receivable and customer service. Adept at leading teams, implementing change, and delivering results in the title escrow, mortgage, and banking industries."

Skills:

Financial Services

Loan Servicing

Escrow – Title Research, Finalizing file 0% errors for closing

Accounts Payable

Customer Service

Turnaround & Change Management

Strategy, Planning & Execution

Relationship & Account Management

Training, Mentoring & Team Building

Notary

Value:

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Stewart Title (Escrow Specialist): 03/17/2003 – 11/01/2023

Successfully managed escrow operations and demonstrated a strong bias toward action.

Identified strategic opportunities and mission-critical initiatives for growth and efficiency.

Nurtured ethical leadership, compliance, and high-potential talent development.

First Federal Bank (Vice President – Manager Loan Servicing):

Led a team in implementing turnaround and change management initiatives, resulting in a 90% increase in efficiency.

Developed and executed strategies for improved loan servicing and customer retention.

Fostered a culture of trust, integrity, and value for all stakeholders.

Assistant Manager Loan Servicing

First Federal Bank, Tuscaloosa, AL 09/99 – 01/02

Assist Loan Servicing Manager in all phases of servicing

Monitor work flow within loan servicing department

Monitor monthly, weekly and daily reports

Follow up on open items

Responsible for payment of property taxes, escrow overages

Correspond with customers, assist with incoming customer service calls

Review and correct escrow analysis

Loan Auditor – Post Closing Department

First Federal Bank, Tuscaloosa, AL 08/98 – 09/99

Deposit funding costs into appropriate General Ledgers Accounts

Audit files for compliance with FHLMC, FNMA and private investor guidelines

Ship files to investors, submit packages to VA for procurement of government insurance

Correspond with various correspondent lenders in reference to loan exceptions prior to funding the loan

EDUCATION

Stillman College, Tuscaloosa, Alabama 1968 – 1973

Major: English

SUPPLEMENTAL EDUCATION

Accounting, Business Accounting - University of California Irvine

Mortgage Lending, Financial Statements, Supervisor Management - American Institute of Banking

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