Eileen Schmitt **** Enon Rd

Oxford, NC *****

908-***-****

ad2pk5@r.postjobfree.com

SUMMARY

Dedicated and seasoned individual with over 35 years of expertise in providing exceptional customer service and administrative assistance in retail. Proficient in handling diverse customer needs and resolving inquiries. Skilled in fostering positive customer relationships, driving sales, and ensuring an excellent experience. Possesses a strong commitment to delivering top-notch service through adept communication and problem-solving abilities.

EXPERIENCE

Love’s Travel Stop, Ormond Beach, FL — Shift Leader April 2018 - December 2023

● Assisted semi-trailer truck drivers with checkout for diesel fuel.

● Provided regular checkout services, including lottery, regular fuel and all other items in the store.

● Assisted customers with cashing checks.

● Maintained shower rooms, cleaning and sanitizing them after each use and providing fresh towels.

● Monitored laundry throughout the shift.

● Provided courtesy checks for women’s restroom, monitoring cleanliness throughout the day.

● Restocked and organized shelves with proper merchandise.

● Received several glowing and positive reviews about customer-specific experiences and service.

● Gained 10,000+ points in Love’s Reward system from secret shoppers for positive experiences.

SKILLS

● Highly Productive

● Great Work Ethic

● Punctual

● Compassionate

● Customer Service

● Communication Skills

● Detail-oriented

● Leadership & Time

Management

● Problem-Resolution

Skills

● Prioritization

EDUCATION

Ridge High School

Basking Ridge, NJ - High School

Diploma

RECOGNITIONS

● Earned a Heart of

Love’s Bronze Award

for upholding core

values and maintaining

a great attitude

● Earned a Red Carpet

Gold Award with

Sovereign Bank for

exemplifying the

business vision as a

World Class financial

services provider

ShopRite, Bernardsville, NJ - Cashier/Customer Service Representative

September 2017- January 2018

● Operated a checkout lane, providing point-of-sale transactions and aiding customers with bagging their groceries.

● Kept shelves clean and full of merchandise during downtime.

● Maintained relationships with regular customers and ensured positive feedback for the store.

● Answered customer questions and concerns.

● Trained behind the customer service/courtesy desk, providing better service for shoppers.

Stop & Shop, Basking Ridge, NJ - Front End Supervisor September 2014 - August 2017

● Managed the courtesy/customer service desk, assisting customers with any questions or concerns and completing point-of-sale transactions for lottery, cigarettes and other items.

● Operated a regular checkout lane, assisting customers with payment and bagging.

● Restocked the shelves during downtime to keep them full throughout the day.

● Managed the front end staff, supporting them with anything needed.

● Provided exceptional training to new employees, fully preparing them for their position and making them feel supported should they need backup.

Sovereign Bank, Stirling, NJ - Customer Service

Representative

October 2001 - February 2006

● Provided exceptional service by addressing customer inquiries and offering guidance on banking products and services.

● Performed cash handling, deposits, withdrawals and other financial transactions accurately and efficiently.

● Kept a clean, organized workspace and a professional appearance.

● Investigate and resolve customer concerns and complaints in a timely and professional manner.

● Ensured compliance with banking regulations, maintain accurate records of transactions and follow security procedures.

(References can be provided upon request)

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