Fred Tillman

Infrastructure Support Analyst

ad2pix@r.postjobfree.com • 918-***-****

• Ponca City, OK 74601

Solutions-driven and tech-savvy professional with extensive experience in navigating emerging tools and technologies to design, create, and implement technical infrastructure. Instrumental in assessing business requirements to develop test plans, scenarios, and cases. Expertise in providing technical support, installing, maintaining, and upgrading software/hardware as well as organizing training programs regarding software/app functionality to increase end-user experience. Expert technical mentor, known for executing innovative troubleshooting techniques to quickly resolve complex desktop, laptop, mobile, and network problems. Excellent communicator with strong analytical, problem-solving, decision-making, and technical skills.

Areas of Expertise

Infrastructure Support & Development

Quality Assurance & Testing

Reporting & Documentation

Technical Troubleshooting

Training & Mentorship

Risk & Issue Mitigation

Process Re-design

Software & Hardware

Budgeting & Forecasting

Professional Experience

Randstad/CPChem, Bartlesville, OK 09/2023 –Present

Network Patch Admin

Coordinate applications upgrades including scheduling end user support to minimize outages. Run specific set of Windows patches from a batch file on virtual machines, thin client computers and servers.

●Apply currents Windows update to all DeltaV machines and servers.

●Make backup images of all non-network machines in the plant.

●Wired DeltaV low voltage cabinet.

●Resolved problems/issues as arise with computers by leveraging technical expertise.

●Rebuilt Drop Tower cylinder and helped get computer upgraded to new software.

Osage County Sheriff’s Office, Pawhuska, OK 07/2023 –08/ 2023

911 Emergency Dispatcher

Duties are taking emergency phone calls, determining the nature of the emergency, gathering information, offering advice and dispatching the right emergency units.

●Strong communication abilities.

●Decision-making capacity.

●Listening skills.

●Operating communication equipment.

●Using maps and being comfortable with talking to people in delicate emotional states.

Phillips 66, Bartlesville, OK 03/2012 –11/ 2022

ERI Lab Systems Analyst

Examined, designed, and implemented systems, along with data collection and analysis of methods/procedures. Created and delivered recommendations such as proposals, operational instructions, and computer program specifications. Upgraded lab infrastructure, provided expert technical support and user training, and enhance system stability. Facilitated emergency operations center by monitoring computers, SAT phones, TV, radios, and conference systems on monthly basis. This included the Crestron system and the AV systems in the manager’s office and the EOC main conference area. Acted as lead technician for annual and quarterly safety drills. Prepared and maintained applicable records as well as archives of database changes and validation. Collaborated with laboratory staff members to simplify the process of software upgrading, including testing and validation of program changes.

●Performed resolution for OPTO22 system for connecting to PI system.

●Upgraded more than 700 computers in lab environment as mentor and team member.

●Developed computer hardware maintenance procedures and troubleshooting techniques.

●Coordinated with standards group to determine and meet hardware needs for use in lab environment.

●Ensured reliability of computerized procedures in compliance with federal regulations by testing/executing programs.

●Streamlined workflow by analyzing all changes to programs and procedures within the lab environment.

●Served as subject matter expert for Windows 10 upgrade implementation as well as coached and mentored contractors.

●Supported AV systems throughout the Research facility. This included projectors, TV’s, and the Crestron system that controlled the units.

ConocoPhillips, Bartlesville, OK (Spin Off to Phillips 66) 02/2004 –03/ 2012

Technology Lab Systems Analyst

Provided desktop support for office and refinery computers. Established and implemented complete spectrum of system requirements such as system analysis, policy/procedure documentation, test plans, system performance, and user training. Coordinated end-to-end infrastructure upgrade/maintenance operations from inception to completion, including proposal development, project budgeting, system implementation/testing, vendor execution, and quality control.

●Resolved problems/issues as arise with computers by leveraging technical expertise.

●Ensured the laboratory information system functioning properly and fulfilling departmental needs by evaluating performance on daily, weekly, and monthly basis.

Conoco, Ponca City, OK (Merged to ConocoPhillips) 03/2000-02/2004

Infrastructure Support Analyst

Delivered excellent desktop support for office and refinery computers. Troubleshot problems/issues that arise with computers in Ponca City Refinery. Served as team lead for conversion from Windows NT to Windows 2000.

●Supervised and directed team of 10 to 12 employees in upgrading and replacing of office, lab, and refining machines.

Additional Experience

Senior Desktop Support Specialist and Lead Technician Schlumberger

Service Manager Ponca City Business Systems

LAN Operator and Applications Support Specialist Crowe and Dunlevy Law Firm

Education

Bachelor of Business Administration

Oklahoma Wesleyan University, Bartlesville, OK

Technical Proficiencies

MS Office Suite (Excel, Access, Word, Outlook, PowerPoint)

OPTO22, Chemstation, Chromperfect, ProRAE Studio, SAP, Cornerstone for LECO Systems

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