Salesforce Com Business Analyst
Resume:
GOPINATH VENDARASI
Salesforce Solution Architect
ad2pij@r.postjobfree.com
https://www.linkedin.com/in/gopinath-vendarasi-87376925/
Professional Summary:
●15 years of overall professional IT experience with extensive experience in Salesforce.com, Java/J2EE, CRM and Force.com platform. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object-oriented enterprise applications.
●Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development, implementation, training the end users
●Experienced in Administration setup like manage Users, Security Controls and Data Management.
●Experience in implementing Apex Classes, Visualforce Pages, Apex Components, Controllers, Triggers, Scheduler, Batch Apex Migration Tool, working with Force.com IDE.
●Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
●Experienced in Salesforce.com Sales Cloud Development including SDLC, standard and custom objects, Apex, and Visualforce pages.
●Strong experience with Salesforce.com CRM full implementation, migration of Sales clouds and Force.com platform.
●Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
●Proficient knowledge on AGILE & Waterfall environments Apex development in creating Custom Objects, Custom Tabs, Custom Fields, Triggers, Bulk Triggers, Apex Classes, Master-Detail relationships, Validation rules, Workflows, Standard Controllers, Custom Controllers and Controller Extensions.
●Experience in working with salesforce.com sandbox and production environments.
●Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent picklist Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes, field updates, and Email generation according to application requirements.
●Developed Visual force pages, Visual flow and Custom Objects using Apex Programming on Force.com Platform.
●Extensively worked on Data Migration between salesforce.com and legacy systems (CRM/Non-CRM) by using Force.com data loader, web-based import wizards, and experience on SOAP and REST, Tooling API's, Apex controllers, Web Services Endpoints, Metadata etc.
●Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force pages, controllers, extensions and SOQL.
●Worked on Deployments when deploying code to and from sandboxes to Production environments and maintained deployment checklists.
●Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
●Strong understanding on sandboxes. Performed refreshes on sandboxes and documented the refresh history.
●Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
●Experienced working with Salesforce.com Sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments.
●Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
●Experience with tools like Apex Data Loader, Eclipse IDE and Force.com IDE.
●Worked with SOQL, SOSL, Visualforce, APEX, ETL, SOAP API Force.com and Web services API.
●Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL and PL/SQL.
●Expertise in SFDC Software Development Lifecycle (SDLC). Experienced in using Eclipse IDE, Force.com ANT, Developer console for development and debugging and query.
●Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
●Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SQL queries.
●Interacted with Customers for requirements elicitation and created BRD for Saleforce.com implementations.
●Expertise in Object Oriented Programming involving Analysis and Design and Development of web-based applications using Java technologies and UI skills HTML, CSS, XML, JavaScript, and J2EE.
●Proficient in web technologies like HTML, XML, CSS, JavaScript, Bootstrap and databases such as SQL Server and Oracle.
●Extensive experience in developing enterprise applications using Java technologies such as JSP, Servlets, Spring MVC, XML, JDBC and CSS.
●Highly organized and dedicated with a positive attitude, capable of producing results immediately on hire.
●Customer centric with effective interpersonal, organizational and problem-solving skills.
●Extensive experience in TD Cloud solution (Storm, Cloudify, OpenStack and Salt Stack).
●Extensive experience in Cloud development using PowerShell scripts, TOSCA Blueprints, Cron automation for COTS applications.
●Senior Cloud and DevOps expert with in-depth hands-on experience in both Open systems (Java, UNIX) and Windows based technologies.
●Extensive experience in Windows (IIS, NAS, windows cluster, SQL cluster, SAN and PowerShell).
●Expertise in design and development of various web applications with N-Tier Architecture using MVC and J2EE Architecture techniques.
●Extensive experience in developing web-based application using J2EE components like Web Services, Struts 2, Struts MVC, and spring, EJB, JNDI, JSP, Servlets, FTL and Oracle9i.
●Experience in developing and deploying applications using servers such as Apache Tomcat and IBM WebSphere Application Server (WAS 6.0, WAS 6.1, WAS 7.0 & WAS 8.0), tools such as TOAD for database development and interaction using IDEs such as Eclipse and Rational Application Developer.
●Working knowledge in XML related technologies like XML, XML parsing using SAX and DOM.
●Excellent problem identification skills through JUnit.
Technical Skills:
Force.com
Salesforce CRM, Apex Language, Apex Classes, Apex Triggers, SOQL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Workflow & Approvals, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in
Salesforce Integration Tool
Apex Data Loader, SOAP, web Services, WSDL, Eclipse Force.com IDE Plug-in, Connector, Informatica Cloud Data Wizard, Data loader, Force.com Apex Explorer, Workbench, Force.com Platform (Sandbox and Production), Maven Connector with Salesforce, Ant Connector with Salesforce
Visual Force
Custom Visual Force Pages
Database
Microsoft SQL Server, MS Access, Oracle 8i/9i/10g, MySQL, DB2, PL/SQL, RDBMS
Methodologies
Agile, Scrum, Waterfall.
Web
HTML, XML, CSS, JavaScript, Angular JS, Bootstrap
Platforms
Windows, Windows Server, Linux.
Tools
Force.com Data Loader, Force.com Workbench, Eclipse IDE.
Operating Systems
Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX
Documenting Tools/Analytics
MS Office, Microsoft Project & Visio, Rational, Rally, Jira, SSRS and SDS
Web Design Tools
SQL Query Analyzer, SQL Profiler, Adobe Photoshop, Dreamweaver, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder, MS Excel, MS-Project 2000
Reporting Services Excel, SQL Server Reporting Services, Crystal Reports, Business Objects
Programming
Java, J2EE, AngularJS, NodeJS, UNIX, shell, PowerShell.
Code Tools
GIT, Bit bucket, Jenkins, MKS.
Cloud automation
TOSCA Blueprints and OpenStack tool.
DB
SQL server, db2 using JDBC and ODBC. Developed stored procedures and worked with DBA on dba complex activities.
QC Tools
HP Application Lifecycle Management
Application Servers
WebLogic, IBM WebSphere6.1/6.0,7.0,8.0, JBoss 6.4,7
Web Server
Tomcat 7, WebSphere Application Server (WAS 6.0, WAS 6.1 and WAS 7.0)
Framework
Struts 2.0, JUnit and spring
EDUCATION: BACHELOR OF ENGINEERING in ELECTRONICS AND COMMUNICATIONS – ANNA UNIVERSITY, Chennai, India
PROFESSIONAL EXPERIENCE
Employer: CloudQ Dec 2020 - Present
Role: Solution Architect/ Salesforce Technology lead
Description: CloudQ is an innovative, growing, software services company that provides quality technological products and services. From strategy through execution, CloudQ helps companies transform their business processes to stay competitive. Services include CRM Salesforce, Robotics, ERP, consulting, onsite and offshore development, application development, project maintenance, enterprise integration, management, and support.
CloudQ Products
Care2share
CEO Dashboard
e-TimeClock
e-Submit Master
e-AutocaptureTool
e-VmsDirect
eVm
Responsibilities
●Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
●Experience in integration of Salesforce.com with external applications by using web services (REST and SOAP API).
●Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC)
●Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
●Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
●Involved in fallout analysis and fixing the issues.
●Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Vehicle and Order.
●Strong experience with source control tools Git, Perforce, SVN and managed, built salesforce code from the repository.
●Extensive experience in developing and deploying custom integration solutions in Salesforce.com CRM. Proficient in creating/troubleshooting/modifying APEX code and visual force pages.
●Designed and deployed custom websites and integrated mobiles to the web through the help of sites.com.
●Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
●Created various Reports (summary reports, matrix reports, Pie Charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
●Unit Testing and evaluating the test results for test plans and test cases and prepare the test result summary report.
●Preparing Detailed Designs, Specification Documentation for the work request
●Assist in development of performance test plans
●Performing the Unit Testing and evaluating the test results and pre-prepares documentations
●Development of Test Plans and Test Cases.
●Interacted with various business team members to gather and documented the requirements.
●As a part of business requirement, I have worked on Oracle, standard Salesforce Objects (Lead, Account, Contacts, etc.) along with custom features which includes custom design and development of fields, buttons, page layouts, Visual force page, apex classes and apex triggers.
●Closely worked with Salesforce.com teammates while implementing the solutions for the requirements.
●Developed several Triggers, Apex classes and Visual force pages as part of the application development.
●Worked on SQL Server and data migrations and various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
●Defined Assignment rules/ Queues in configuring Leads & Lead conversion. Implemented Web to Lead to capture various leads from different locations to Salesforce.
●During the design and analysis phase I have suggested and later implemented various business automation processes which included workflow and approval process for automating the Sales process which eventually reduced time for delivering product to market.
●For improving the communication between the sales and marketing teams I have created various email templates for respective business user hierarchy & divisions & included them in email alerts using workflow rule and developed the 3-tier approval process.
●Performed all data mapping operations from existing Mainframe system to Salesforce. Used Apex data loader for all data loading operations wherever possible. For scheduled data loads, I had joined the team in scheduling data jobs using CLI (Command Line Interface data loader) . These jobs will periodically fetch records from server location & load into Account object. Avoided duplicate records using External Id.
●Created Reports & Dashboards to satisfy the business needs of Organization higher roles. Joined/ Matrix/ Summary reports with dynamic dashboards in Salesforce home screen.
●Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
●Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
●Created Custom Objects defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
●Customized tabs for different business users’ groups and business centers.
●Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface
●Used Force.com IDE for Eclipse 3.3 for creating, modifying, testing, and deploying Force.com Application
●Performed the role of support engineer for the internal users, helped them in getting used to the application, and saved them for further access to the users.
●Designing modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
●Building multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
●Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
●Used the sandbox for testing and migrated the code to the deployment instance after testing.
●Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.
●Provided the training to the internal business users to use the application and develop their own custom reports.
●Strong Experience in testing, SFDC platform fundamentals including security and sharing model
Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Lightning Web Components, Lightning Applications, Lightning Components, Workflow & Approvals, Flows, Apex Languages, Apex Triggers, Custom Email Templates, DML Statements, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, AppExchange apps, Flows, SOAP and REST API.
Client: TD BANK, Mount Laurel, NJ July 2014 – Dec 2020
Employer: TD BANK
Role: Solution Architect/ IT Solutions Design Spec
Description: TD Bank, N.A., is a U.S. national bank and subsidiary of the Canadian multinational Toronto-Dominion Bank. Salesforce.com implemented a custom Salesforce CRM solution for commercial lending that integrated and replaced its fragmented system on premise software. Comprehensive yet granular security solution within Salesforce that ensured sensitive client financial data was accessible only to those entitled to it.
Responsibilities
●Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
●Assemble custom objects like Filing Information, UCC searches and Certificate of Good Standings, Security Settings to support nCino business platform.
●Experience in working with AppExchange applications like nCino.
●Experience in integration of Salesforce.com with external applications by using web services (REST and SOAP API) like nCino.
●Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC)
●Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
●Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
●Involved in fallout analysis and fixing the issues.
●Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
●Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Flosum Tool.
● Strong experience with source control tools Git, Perforce, SVN and managed, built salesforce code from the repository.
●Extensive experience in developing and deploying custom integration solutions in Salesforce.com CRM. Proficient in creating/troubleshooting/modifying APEX code and visual force pages.
●Designed and deployed custom websites and also integrated mobiles to the web through the help of sites.com.
●Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
●Created various Reports (summary reports, matrix reports, Pie Charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
●Unit Testing and evaluating the test results for test plans and test cases and prepare the test result summary report.
●Preparing Detailed Designs, Specification Documentation for the work request
●Assist in development of performance test plans
●Performing the Unit Testing and evaluating the test results and pre-prepares documentations
●Development of Test Plans and Test Cases.
●Interacted with various business team members to gather and documented the requirements.
●As a part of business requirement, I have worked on Oracle, standard Salesforce Objects (Lead, Account, Contacts, etc.) along with custom features which includes custom design and development of fields, buttons, page layouts, Visual force page, apex classes and apex triggers.
●Closely worked with Salesforce.com teammates while implementing the solutions for the requirements.
●Developed several Triggers, Apex classes and Visual force pages as part of the application development.
●Worked on SQL Server and data migrations and various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
●Defined Assignment rules/ Queues in configuring Leads & Lead conversion. Implemented Web to Lead to capture various leads from different locations to Salesforce.
●During the design and analysis phase I have suggested and later implemented various business automation processes which included workflow and approval process for automating the Sales process which eventually reduced time for delivering product to market.
●For improving the communication between the sales and marketing teams I have created various email templates for respective business user hierarchy & divisions & included them in Email alerts using workflow rule and developed the 3-tier approval process.
●Performed all data mapping operations from existing Mainframe system to Salesforce. Used Apex data loader for all data loading operations wherever possible. For scheduled data loads, I had joined the team in scheduling data jobs using CLI (Command Line Interface data loader) . These jobs will periodically fetch records from server location & load into Account object. Avoided duplicate records using External Id.
●Created Reports & Dashboards to satisfy the business needs of Organization higher roles. Joined/ Matrix/ Summary reports with dynamic dashboards in Salesforce home screen.
●Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
●Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
●Created Custom Objects defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
●Customized tabs for different business users’ groups and business centers.
●Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface
●Used Force.com IDE for Eclipse 3.3 for creating, modifying, testing, and deploying Force.com Application
●Performed the role of support engineer for the internal users, helped them in getting used to the application, and saved them for further access to the users.
●Designing modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
●Building multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
●Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
●Used the sandbox for testing and migrated the code to the deployment instance after testing.
●Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.
●Provided the training to the internal business users to use the application and develop their own custom reports.
●Strong Experience in testing, SFDC platform fundamentals including security and sharing model
Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Lightning Web Components, Lightning Applications, Lightning Components, Workflow & Approvals, Flows, Apex Languages, Apex Triggers, Custom Email Templates, DML Statements, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, AppExchange apps, Flows, SOAP and REST API.
Client: COMCAST, West Chester, PA May 2014 - July 2014
Employer: Param Consulting Services, Inc.
Role: Programmer Analyst - Java Lead
Description: Comcast customer service representative will be able to address the customer issues by logging into Einstein application. Einstein application has various support such as interaction trouble shooting guide (ITG) and maestro (useful tools).
Responsibilities:
Developed interaction trouble shooting guide (ITG) and maestro (useful tools) module on Einstein application, through which Comcast customer service representative will be able to address the customer issues
Designed web-based enterprise Application using Spring framework and J2EE Design Patterns.
Consumed Soap Web service to fetch ITG data.
Created deployment notes for both maestro and ITG for all the environment (Dev, QA, SOAK, UAT, PRE-POD, POD)
Consumed Answer flow editor 8.4 and 8.5 for ITG work flow steps.
Consumed oracle 85 Inquira content management (Information Manager) system to fetch useful tools data.
Worked on Agile methodology. Had a 3-week sprint followed by a demo and a total of 5 sprint and delivered business requirements on time.
Created Web Pages using JSP, JavaScript and HTML.
Understood requirements from business by thoroughly studying Functional Requirement Document (FRD) and Software Requirement Specification (SRS).
Designed and maintained the database to support the application using Oracle.
Wrote JUnit Test cases for testing the application for its completeness and correctness.
Performed security testing.
Used java logging framework-Apache log4j.
Performed the user acceptance test of the application.
Enhancements and Maintenance of the application.
Application development in eclipse IDE.
Environment: Java, J2EE, Web Services, Web logic, Spring, Oracle Information Manager 85, Answer flow editor, Toad, JSP, SVN, putty, WinSCP, eclipse, SoapUI.
Client: BANK OF AMERICA Dec 2008 - Apr 2014
Employer: Infosys Limited
Role: Senior Systems Engineer - Java Lead
Project 7: Foreign Currency Forms Migration Agile
Role: Java Lead
Description: Developed foreign currency module, through which Bank of America customers can order foreign currency order online.
Project 6: CSM - Help and Support Agile
Role: Java Lead
Description: Developed Help and Support module, through which Bank of America customers can access all the customer services related pages.
Project 5: Borneo Service Forms Migration Agile
Role: Senior Java Developer
Description: Developed credit card activation module, through which Bank of America customers can activate their credit card online.
Project 4: WXS cache Isolation
Role: Senior Java Developer
Description: Developed WXS cache Isolation, which eliminates the legacy application connecting to WXS cache.
Project 3: Borneo MGP
Role: Senior Java Developer
Description: Developed credit card account details page, through which Bank of America customers can see the new look and feel of credit card account details page.
Project 2: Merrill Lynch Rewards Enablement
Role: Java Developer
Description: Developed Rewards module, through which Bank of America customers can access Rewards program.
Project 1: Online Banking Net Access (Credit card)
Role: Java Developer
Description: Developed Net Access Hot state module, through which Bank of America customers can feel the upgraded version of credit card pages.
Responsibilities:
●Responsible from requirement gathering to design, development, testing and release.
●Used MVC framework for the development of multitier J2EE application.
●Used Web services (SOAP) for transmission of large blocks of XML data over HTTP.
●Used tiles framework to design the JSP pages.
●Developed foreign currency module, through which Bank of America customers can order foreign currency order online.
●Designed web-based enterprise Application using Struts 2.0 and Spring framework and J2EE Design Patterns.
●Consumed REST Web service to fetch exchange rate details.
●Used Java Collections framework at the business layer for front end display as well as for server-side validations.
●Worked on Agile methodology. Had a 3-week sprint followed by a demo and a total of 5 sprint and delivered business requirements on time.
●Created Web Pages using FTL, JavaScript and HTML.
●Understood requirements from business by thoroughly studying Functional Requirement Document (FRD) and Software Requirement Specification (SRS).
●Designed and maintained the database to support the application using Oracle9i.
●Developed Servlets for user Authentication and request handling.
●Implemented Web services using the legacy JAX-RPC API’s.
●Wrote JUnit Test cases for testing the application for its completeness and correctness.
●Performed security testing.
●Used java logging framework-Apache log4j.
●Performed the user acceptance test of the application.
●Enhancements and Maintenance of the application.
●Application development in RAD 7.5 IDE.
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Environment: Soap/Rest Webservices, HTML, XML, Java script, Maven, XML Schemas, WebLogic 10.3, JUnit, WebSphere Application Server (WAS 6.1), Oracle10i/9i, Toad, JSP and (Free Maker Template) FTL
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