Lauren N. Robbins

**** **** **** *****

Wesley Chapel, FL 33545

ad2pi3@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Customer Product Analyst

Bank of America

****-*******

Provide quality apportion service and information regarding various products to inbound callers, Answer incoming/outgoing telephone calls.

Provide accurate information about client products and services to the caller and educate callers on how to use client products and services.

Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion

Perform Data entry on tracking systems for recording call notes, questions, and suggestions

Provide excellent quality customer service and other duties as assigned. Strong troubleshooting skills for internet -phone outages

Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

Maintain a good working relationship with assigned supervisors and co-workers, excellent time management skills

Solve problems or issues that may come up, work independently. Concentrate and focus for extended periods

Cope with high-stress and changing environments

Title Administrator

Elder Ford / Elder Automotive Group– Tampa, FL

2019 - 2020

Responsible for processing and filing paperwork to establish or transfer the ownership of a motor vehicle. Daily duties in this job include handling registration paperwork like titles and license plate tags, filing tax documents, and occasionally sending out bills or contracts for signing to finish the process. Check for accuracy in all documents and ensure that all required parts of forms are complete and signed. Assist Finance Manager as needed to support the team.

Accounting Assistant/Receptionist

Jaguar of Tampa Bay – Elder Automotive Group/Tampa, FL

April 2017 - 2019

Multiple function responsibilities including greeting customers and answering switchboard

Provided sales team with customer appointments for in-person dealership visits

Facilitated test drives and meetings with sales manager and sales personnel

Followed-up with customer visits to ensure customer sales satisfaction

Inventory of all new and used vehicles in stock

Performed title clerk duties, ensuring appropriate documentation is complete and correct

Daily courier service to the Department of Motor Vehicles for tag and registration completion

Accounts payable – processed purchase orders for vendors

Provided customer support with sales and service issues, strong customer service knowledge, and ability to troubleshoot situation

Customer Service Representative/Internet Sales

Reeves Import Motorcars – Tampa, FL

April 2015 – February 2017

Conducted extensive customer relations activities

Answering customer inquiries regarding product inventory

Conducting customer needs assessments by identifying desired price, model, and make

Aiding customer decision-making process by identifying suitable vehicles

Detailing the benefits associated with purchasing the vehicle with the dealership

Coordinated and scheduled customer appointments for in-person dealership visits and facilitated test drives

Meet with sales manager and sales personnel and followed-up with customer visits to ensure customer sales satisfaction

Managed multiple customer profiles by conducting telephonic and electronic communications and advocated on behalf of the customer to sales and management team

Responded to customer lead sources such as Auto Trader, Cars.com, Edmunds, etc., to all inquiries in a timely manner via email or telephone

Honed customer service relations and communication skills

Customer Service Representative

Apollo East, LLC – Pennsauken, NJ

November 2011 – April 2014

Executing purchase orders from the beginning, receiving the order, and emailing the client for further information regarding their order

Inputting all client personal information into our system for invoicing and shipping

Matching thread colors, thread count, and for pricing

Confirming customer order via email

Designing any production run sheet for the demographics of the logo onto the product as precisely as possible for the production line to input all correct information

Organize all production that needs to run day of for shipping on the same day

File all client purchase orders for all repeat orders and all other paperwork needed

Secretary/Accountant

Apollo East, LLC – Pennsauken, NJ

October 2008 – June 2011

Overall administrative secretary duties, managing high volume phone system

Customer service delivery, order management, inventory control, invoices, balances, and payments

Responsible for all aspects of customer service, such as making bank deposits and securing the store at close

Organize, sort, and assign mail distribution for all employees

Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems

Provide administrative/secretarial support for various departments/divisions such as assisting customers and vendors and resolving a range of administrative problems and inquiries

Sort, review, screen, and distribute incoming and outgoing mail; prepare, compose, and ensure timely responses to a variety of routine written inquiries

EDUCATION

Certificate – Coding and Billing

Kathryn Gibbs School of Business – Cherry Hill, NJ

High School Diploma

Cherry Hill High School West – Cherry Hill, NJ

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