Customer Service Data Entry
Resume:
Lauren N. Robbins
Wesley Chapel, FL 33545
*************@*****.***
PROFESSIONAL EXPERIENCE
Customer Product Analyst
Bank of America
Provide quality apportion service and information regarding various products to inbound callers, Answer incoming/outgoing telephone calls.
Provide accurate information about client products and services to the caller and educate callers on how to use client products and services.
Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion
Perform Data entry on tracking systems for recording call notes, questions, and suggestions
Provide excellent quality customer service and other duties as assigned. Strong troubleshooting skills for internet -phone outages
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain a good working relationship with assigned supervisors and co-workers, excellent time management skills
Solve problems or issues that may come up, work independently. Concentrate and focus for extended periods
Cope with high-stress and changing environments
Title Administrator
Elder Ford / Elder Automotive Group– Tampa, FL
2019 - 2020
Responsible for processing and filing paperwork to establish or transfer the ownership of a motor vehicle. Daily duties in this job include handling registration paperwork like titles and license plate tags, filing tax documents, and occasionally sending out bills or contracts for signing to finish the process. Check for accuracy in all documents and ensure that all required parts of forms are complete and signed. Assist Finance Manager as needed to support the team.
Accounting Assistant/Receptionist
Jaguar of Tampa Bay – Elder Automotive Group/Tampa, FL
April 2017 - 2019
Multiple function responsibilities including greeting customers and answering switchboard
Provided sales team with customer appointments for in-person dealership visits
Facilitated test drives and meetings with sales manager and sales personnel
Followed-up with customer visits to ensure customer sales satisfaction
Inventory of all new and used vehicles in stock
Performed title clerk duties, ensuring appropriate documentation is complete and correct
Daily courier service to the Department of Motor Vehicles for tag and registration completion
Accounts payable – processed purchase orders for vendors
Provided customer support with sales and service issues, strong customer service knowledge, and ability to troubleshoot situation
Customer Service Representative/Internet Sales
Reeves Import Motorcars – Tampa, FL
April 2015 – February 2017
Conducted extensive customer relations activities
Answering customer inquiries regarding product inventory
Conducting customer needs assessments by identifying desired price, model, and make
Aiding customer decision-making process by identifying suitable vehicles
Detailing the benefits associated with purchasing the vehicle with the dealership
Coordinated and scheduled customer appointments for in-person dealership visits and facilitated test drives
Meet with sales manager and sales personnel and followed-up with customer visits to ensure customer sales satisfaction
Managed multiple customer profiles by conducting telephonic and electronic communications and advocated on behalf of the customer to sales and management team
Responded to customer lead sources such as Auto Trader, Cars.com, Edmunds, etc., to all inquiries in a timely manner via email or telephone
Honed customer service relations and communication skills
Customer Service Representative
Apollo East, LLC – Pennsauken, NJ
November 2011 – April 2014
Executing purchase orders from the beginning, receiving the order, and emailing the client for further information regarding their order
Inputting all client personal information into our system for invoicing and shipping
Matching thread colors, thread count, and for pricing
Confirming customer order via email
Designing any production run sheet for the demographics of the logo onto the product as precisely as possible for the production line to input all correct information
Organize all production that needs to run day of for shipping on the same day
File all client purchase orders for all repeat orders and all other paperwork needed
Secretary/Accountant
Apollo East, LLC – Pennsauken, NJ
October 2008 – June 2011
Overall administrative secretary duties, managing high volume phone system
Customer service delivery, order management, inventory control, invoices, balances, and payments
Responsible for all aspects of customer service, such as making bank deposits and securing the store at close
Organize, sort, and assign mail distribution for all employees
Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems
Provide administrative/secretarial support for various departments/divisions such as assisting customers and vendors and resolving a range of administrative problems and inquiries
Sort, review, screen, and distribute incoming and outgoing mail; prepare, compose, and ensure timely responses to a variety of routine written inquiries
EDUCATION
Certificate – Coding and Billing
Kathryn Gibbs School of Business – Cherry Hill, NJ
High School Diploma
Cherry Hill High School West – Cherry Hill, NJ
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