RAUL MIRA

General Manager

PROFILE

My name is Raul, I am a husband and

father of two wonderful boys Uziel and

Benjamin.

I am an honest, optimistic, responsible,

and positive individual.

I consider myself a humble leader that

is driven to succeed in this life by

leading with empathy.

I look for an opportunity to become

part of the team of a great brand with

great culture. One that appreciates

their employees as partners and is

looking to leave the world better than

they found it.

Work life balance and quality of life is

what I am looking for.

I take ownership of the business as if it

was my own.

Thank you for taking the time for me.

CONTACT

PHONE:

818-***-****

WEBSITE:

ad2phm@r.postjobfree.com

https://msha.ke/raulmira

EMAIL

ad2phm@r.postjobfree.com

WORK EXPERIENCE

General Manager Tender Greens in Santa Monica-

October 2022- to present

My role as GM is to be a culture leader and operate a business that is welcoming, runs efficiently, is successful and creates a safe environment for both my team and guests

My main objectives as a leader have been to build excellence in all departments by utilizing systems and leading in the front with empathy.

I work daily to perform according to our brand standard, deliver great service, serve quality food that is both safe and delicious as well as beautiful. This required great flexibility and patience in an ever-changing world.

I am in charge of hiring, validating training, scehduling, and discipline of 25-30 employees including a team of 4 manager roles. I am in charge of forecasting sales, scheduling.

I am in charge of deivering results and understanding the financial accument.

I am in charge of purchasing, paying vendors on a timely manner. I am in charge of overseeing the maintainance needs of the facilities.

I Work along side the team and assist in preppring, and direct execution of the food and service at the day to day life of the restaurant.

Performance-

SInce my start at Tender Greens in Santa Monica, I have delivered a 7.2% 4 wall for P! And a 7.2% 4 wall for P2. I pride my self in the ability to build teams that will drive sales, as well as manage the buiness in a profitable way.

General Manager-

Le Quotidien Studio CIty-2018-2022

-Oversee the hiring and training as well as discipline of the various restaurant departments.

-Responsible for Managing, hiring, and conducting training validation for 22-30 employees including two assistant managers and a kitchen manager.

-In charge of the weekly schedule for all departments while observing labor budgets, sales projections, as well as sales trends, held accountable for accuracy in forecasting and performance by DM and DO.

-Create a yearly budget (in Q4) for sales, cogs, Labor, OPEX and submit to corporate for approval. I utilized YoY data and current sales trends as well as (during covid) take into consideration the economic environment as well as the local policy.

-Drive sales, manage labor, control Cogs and operational expenses, and coach and develop the management team to achieve the desired results.

-I pride myself in the ability to make meaningful connections with guest and therefore build loyal clientele over the years. I have consistently built catering sales via proper execution, networking, as well as done community outreach to bring in business.

-In charge in maintaining facilities and work closely with our facilities team, vendors in order to maintain the restaurant in best possible shape.

- In charge of purchasing, verifying and reconciling all invoices and submitting payment on a timely manner.

-Worked with Micros, Toast, 7 shifts, Crunch Time, Team Worx, 365, Service Channel, OLO, Paycom, Higher me, indeed, zip recruiter, and more.

-Excel, Power point.

-Hands on making and running drinks, food, bussing tables, taking orders, helping the team during the shift especially during peak hours.

-I have the ability to perform all duties of the restaurant at a proficient level whenever in need.

WORK EXPERIENCE

Assistant General Manager Le Pain Quotidien - West Hollywood, CA September 2016 to September 2018

My role

-Assist the GM in the overall operation of the restaurant by taking ownership of the business as my own.

-Open and close restaurant.

-Assist in the hiring, training, and staff development process.

-Work closely with the kitchen manager to execute food fairs and - new menu launches.

-Help GM with scheduling and people power.

-Count, enter, revise inventory.

-Understand and manage Voids, comps, and cogs controls.

-Ensure we maintain store cleanliness, abide by DOH standards. - Ensure we deliver the brand service quality, food quality.

-Assist GM to meet budget requirements.

-Hands on making and running drinks, food, bussing tables, assisting the staff during peak business.

WORK EXPERIENCE

Service Manager Le Pain Quotidien - West Hollywood, CA August 2015 to July 2016

My role

-The Service manager is responsible for the daily operation of the restaurant.

-They direct staff to ensure that customers are satisfied with their dining experience, and they manage the business to ensure that it runs efficiently.

-Runs the shifts, Opening and closing.

-Hands on running drinks, food, bussing tables, managing a wait list, cook, was dishes when need.

-Provided assistance with inventory.

-Enforced Product control.

-Participated in ordering and reconciliation of invoices and worked a long side the vendors.

-Service manager was a brand ambassador of great Customer service and employee training for all front of house roles. - Knowledgeable of Voids, comps, controlling cogs and counting and entering inventory.

-Assist store GM and AGM with the overall operation.

-Guest relations and making sure we ran a smooth and safe shift was priority.

WORK EXPERIENCE

Server Le Pain Quotidien - West Hollywood, CA June 2012 to August 2015

-Serving food and beverages while maintaining high quality table service to over 100+ customers daily.

-Ensured proper presentation and preparation of food products and beverages in accordance with the brand.

-Organized large parties’ reservations and special requests efficiently and accurately.

-Greeted guests, took menus and set up silverware, took drink and food orders, ran drinks, ran food, pre bussed tables, offered dessert and pastry at end, and always offered a fair well and invited guests to return.

- Important to a great job done; the best possible customer service, conviviality, friendliness, efficiency, teamwork, multitasker, organized, clean, safety, coachable.

WORK EXPERIENCE

Head Barista Le Pain Quotidien - Santa Monica, CA May 2011 to June 2012

-The head barista has proven ability to provide quality customer service and demonstrated knowledge of coffee products, equipment, and tea products.

-The head barista has responsibility for serving all products with friendly, individualized attention towards each customer.

-Some of my duties were to serve bread and pastries, made coffee drinks and tea drinks, performed side work, cleaning, opening and closing duties and trained new employees to do the same.

-Also ran break shifts, and helped management with inventory, recipe execution, par levels, retail display and decor according to brand standards.

EDUCATION

Taft High school- High school diploma- 2005

SKILLS-HOBBIES-ALTERNATIVE EDUCATION

Personal development, leadership and coaching.

Industries- Investing and financial markets.

Knowledge in Macroeconomics.

CEO and founder of own non-profit education company launching November 2022, currently waiting on final permits. I Write my own newsletter.

Currently preparing for Series 65 financial advisor certification test in CA.

Contact this candidate