Felicia M. Patrick

*** * ***** ** **** 312-***-****

Chicago, IL 60628 ad2phk@r.postjobfree.com

Performance Summary

I have over seventeen years of experience as a Human Resource Administrative Assistant/Coordinator. I am experienced in the following areas: recruitment, employee/labor relations, employee retention, salary justification, succession planning, and statistical production/analysis. Additionally, I am familiar with Federal Employment laws such as: ADA, OSHA, FMLA, and I9 rules as well as local laws/mandates such as Faith’s Law

Ability to deal with ambiguous situations with diplomacy and tact

Researched and resolved issues for employees, executives, and applicants

Scheduled interviews, re-tests appointments, and meetings

Made travel arrangements, produced itineraries and submitted expense reports

Worked in a fast-paced, deadline-driven environment

Team player who can function independently with minimal supervision

Hazel Crest School District 152 (thru Robert Half) - Admin. Asst. to Bus. Serv/HR 01/2023-Present

Provides clerical and/or administrative services to the Directors of Business Services and Human Resources as needed

Composes documents (e.g. letters, memoranda, bulletins, reports, forms, etc.)

Distributes mail and supplies for the purpose of disseminating material to appropriate parties

Responds to inquiries from a variety of internal and external parties

Answers and directs calls; distributes messages

Maintains the personnel files in accordance with regulatory compliance standards

Manages and monitors the frontline absence management tool

Posts positions on various job sites

Screens resumes to determine basic qualifications

Processes New Hire paperwork

Schedules Interviews and prepares interview packets

Completes purchase orders

Completes employment verifications and reference checks

Metra Railroad - Asst. Conductor 08/2022-10/2022

Unrelated duties

Kirby Rehabilitation (thru Robert Half)-Admin. Asst. 03/2022-06/2022

Screened resumes, conducted screening interviews, set up interview rooms and ensured Interviewers had the necessary interview materials

Posted positions on various job websites

Attended career fairs

Ordered background checks for new hires and monitored updates on vendor website

Prepared offer letters and communicated results with candidates

Processed New Hire paperwork and created hard and electronic personnel files

Submitted New Hire benefit paperwork to insurance vendor

Weiner Insurance (thru Robert Half) -Admin. Asst. 02/2022-03/2022

Enrolled new hires into benefit plans

Answered inquiries via phone and email

Created benefit summaries via Excel

Prepared and reviewed invoices

Buy Felicia Desserts, LLC 05/2020-Present

Consults with clients to determine needs and presents cookie, cake and/or cupcake design ideas

Ensures profitability by maintaining an accurate record of baking operations

Manages needed supplies and inventory levels

Decorates baked products using glaze, icing and other toppings to achieve a finished appearance

Assesses the quality of raw materials before baking

Conducts research to develop original recipes and/or designs

Ensures the proper storage of baking utensils

Daycare (1099 employee via State of Illinois) 11/2017-Present

Maintains all business records and activities of business

Develops and maintains positive relationships with parents and children

Provides safe and clean learning environment

Maintains credentials and complies with local, state, and federal guidelines and ordinances

Supervises play and other activities; creates lesson plans

Collects co-pays and other fees

Aryzta Americas (Thru Robert Half – Office Team), Chicago, IL 08/2017—11/2017

HR Coordinator (3rd Shift)

Assisted and resolved employee and labor relation issues, liaison between employees and managers

Assisted with processing hours, payroll (via ADP), and performance reviews

Constructed and/or drafted corrective actions in accordance with established procedures

Investigated accidents, complaints, and grievances thoroughly, responded to unemployment claims and ensured compliance with safety and good manufacturing practices

Assisted with the coordination of new hire on-boarding activities; submitted and reviewed background checks and drug screens, distributed and collected new hire paperwork, reviewed paperwork for accuracy, verified worker eligibility documents and I-9s and assist in New Hire Orientation

Assisted with off-boarding, e.g., prepared employee separation notices and conducted exit interviews

Responded to employee inquiries regarding policies, procedures, and programs

Maintained confidential electronic and hard copy employee files to ensure accuracy and compliance

Facilitated all human resources processes

Comptroller of the Currency (Federal Contractor), Chicago, IL 06/2004—02/2017

HR/Administrative Assistant

Processed and maintained employee documentation, including staffing, recruitment, grievances, complaints, requests for reasonable accommodation, and job classifications. Assisted the Lead Recruitment Coordinator in preparation for and/or during career exploration week (entry-level hires) and various on-going recruitment projects (display shipment coordination/ensured off-site recruiters received recruitment materials timely).

Setup filing system and designed/implemented retention schedule, transferred files to temporary off-site storage and/or the National Archives for permanent retention and/or destruction

Monitored dedicated recruitment email, downloaded, and printed resume packages, screened resumes and determined basic qualifications, entered information into ATS (SharePoint), notified applicants of application status, prepared testing materials according to federal regulations, maintained tests security and administered tests to applicants

Coordinated logistics, including travel, reservations, and produced candidate itineraries

Setup interview rooms and ensured interviewers had interview packets

Entered interviewers’ information and interview results into ATS

Composed letters, memoranda, lists, spreadsheets, presentations, and other materials according to established procedures

Reviewed documents for grammatical errors, typos, completeness, and ensured the presence of signatures, dates, and/or specific attachments

Compiled and analyzed statistical data to prepare quarterly and annual reports for senior management meetings

Monitored HR director’s email and voicemail in her absence and escalated issues when necessary

Prepared LR/ER (Grievances, Complaints, Adverse Actions, Performance Management) files and EEOC investigation files according to specific instruction and entered findings and status updates into HRIS database

Updated and maintained new hire tracking database

Audited recruitment and LR/ER files for completion and accuracy

Responded to internal and external inquiries via phone, email and/or in person

Served as backup receptionist

Chicago State University Projected Grad date: 05/2022

BS Health Sciences

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