DC

DAVID CALDER

ad2phh@r.postjobfree.com 1-248-***-**** Oakland Charter Township, MI 48363

Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Increasing sales performance is my greatest drive, and passion.

Rogers and Hollands-

2007-Presidents Club Award

2008-Presidents Club Award

Sterling-

2011-Presidents Club Award

2012- 3 Gemy's -Consistent Sales Performance (highest profit increase)-Ultimate Watch Program-Extended Service Plan Award

2013- Saint Jude Award

2015- Make A Wish Award

2022- Million Dollar Writer Award

Sales increases cannot be attained without a full staff of properly trained associates, so my other main focuses where on recruiting and training. I was the recruiting coordinator in my district for Sterling when I managed J.B. Robinsons, and was utilized at Helzburg for the same talents, but they didn't have a title at that company.

BIG Real Estate Troy, MI

Real Estate Agent

04/2023 - Current

Advised clients on market conditions, prices, mortgages, legal requirements and related matters.

Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.

Conducted property inspections to ensure compliance with applicable regulations and standards.

Negotiated purchase agreements and contracts with buyers and sellers. Jareds The Galleria of Jewelry Auburn

Hills, MI

Luxury Diamond Manager

12/2021 - 01/2023

Negotiated customer contracts and maintained relationships with existing clients.

Developed strategies to increase sales volume and market share. Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.

Managed a team of sales representatives by providing guidance, training, and support.

Rochester Chop House Rochester, MI

Waiter

11/2018 - 03/2022

Provided excellent customer service to ensure repeat customers. Suggested additional items to customers based on their preferences and needs.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Summary

Skills

Experience

Informed customers about specials, upselling additional food and drink items.

Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Penny Black's Rochester, MI

Waiter

06/2018 - 11/2018

Provided excellent customer service to ensure repeat customers. Informed customers of daily specials in an engaging manner. Suggested additional items to customers based on their preferences and needs.

Informed customers about specials, upselling additional food and drink items.

Sagebrush Cantina Lake Orion, MI

Waiter

10/2016 - 06/2018

Provided excellent customer service to ensure repeat customers. Informed customers of daily specials in an engaging manner. Suggested additional items to customers based on their preferences and needs.

Informed customers about specials, upselling additional food and drink items.

Helzburg Diamonds Auburn Hills, MI

Store Manager

04/2015 - 06/2016

Conducted daily store operations, including opening and closing procedures and cash handling.

Developed strategies to maximize sales and profitability. Established customer service standards and monitored staff compliance. Organized promotional events to increase product awareness. Recruited, trained and supervised new employees.

Maintained accurate records of employee performance reviews. Created weekly work schedules for store personnel. Updated POS system with new products and promotional offers. Trained and mentored associates to teach daily tasks and procedures. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

J B Robinson's Jewelers Westland, MI

Store Manager

02/2010 - 04/2015

Conducted daily store operations, including opening and closing procedures and cash handling.

Developed strategies to maximize sales and profitability. Established customer service standards and monitored staff compliance. Organized promotional events to increase product awareness. Recruited, trained and supervised new employees.

Created weekly work schedules for store personnel. Maintained accurate records of employee performance reviews. Prepared monthly reports on sales figures, expenses, profits. Updated POS system with new products and promotional offers. Trained and mentored associates to teach daily tasks and procedures. Monitored employee performance and identified performance gaps for corrective action.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Roger and Hollands Jewelers Troy, MI

Store Manager

10/2006 - 02/2010

Conducted daily store operations, including opening and closing procedures and cash handling.

Developed strategies to maximize sales and profitability. Established customer service standards and monitored staff compliance. Organized promotional events to increase product awareness. Recruited, trained and supervised new employees.

Implemented efficient systems for tracking stock movement. Created weekly work schedules for store personnel. Performed regular price checks to ensure competitive pricing. Prepared monthly reports on sales figures, expenses, profits. Trained and mentored associates to teach daily tasks and procedures. Macomb Community College Warren, MI

Associate of Science in Elementary Education

04/2008

Diamond Council of America-Certified Diamontologist Diamond Society of America-Certified Diamontologist Licensed Real Estate Agent

Education and Training

Certifications

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