Katherine A. Duran

Kathy Duran

**** **** ********* ***** ******, Colorado 80514

iPhone 720-***-****

Email: ad2pha@r.postjobfree.com

OBJECTIVE:

Recently laid off from a 23 year career at Elevance Health/Anthem/WellPoint Blue Cross Blue Shield, looking for a Perm (15-20 years) full time remote position where I can utilize my agile skills and training as a SPC6, RTE, CSM, POPM, CSPO, LPM, EPIC Owner, SP and SA, coordination skills, Technical and Business Architectural experience, leadership qualities, and enterprise, knowledge, experience to bring IT and business together as a single operational unit all striving for the same common goal. My Agile Certifications coupled with my Architect skills, BA/SA/BSA and PM skills along with the ability to perform the tasks of IT and Business leads simultaneously, an expert in Jira/Jira Align/Confluence building complex and customized structure boards, dashboards, automation linking Jira to Confluence and Training. I am an expert in release and change management as well as SDLC, security, AWS/ On and off prem. I have several years of experience in IT and business including architecture, developing training documents and Setting up Agile Portfolios, ARTs and managing teams/ARTs and portfolios, removing impediments, tracking dependencies and defects. All of which makes me an ideal candidate to secure a position, with room for advancement, with an established organization.

Time Line

01/2010 – 10/2023 Agile Certified SAFe SM/RTE/STE/SPC6 Agile Coach

Agile SAFe RTE/SPC6 Agile Coach. Considered an Expert when it comes to SAFe . Launched 17 Agile portfolios, 87 agile ARTS, 1156 Agile Teams (both Scrum and Kanban) and trained over 3500 associates in SAFe Agile. Primary trainer for Agile tools Jira/Jira Align, Confluence and SAFe Certifications including RTE, POPM, Scrum Master, Advanced SM, Epic Owner, LPM, Architect, and Leading SAFe . Ran Solution intent and PI Planning, ART and Portfolio Syncs, EPIC Owner- Enterprise Architect for EPICs and PM-Solution Architect calls for coordination and solutioning. Insured EPIC and Feature points were captured from each ART (EPIC Level) and Feature Level each team. Removed impediments, tracked ART level velocity and capacity for Teams on the ART and as STE Same for the ARTS in the portfolio. Release Management and supervised SIT and UAT for the scrum teams. All SAFe Certifications for all roles updated to 6.0 and training enablement’s. Most of my roles over the past 15-17 years have been performing multiple roles at the same time. As a SM/RTE responsible for working with release management for release coordination. SM- Creating Sprint and release reports, RTE creating PI and objective reports as well as reporting and running Art Syncs. Dependency and defect ROI calls. As STE Portfolio Sync, Cross ART impacted system calls. Ensuring all ARTs and teams were in compliance and following SDLC policies and security/release compliance requirements.

01/2010 – 10/2023 - Certified Product/Solution Manager/Product Director EPIC Owner/ PO/SM

19 years’ experience as a business and IT Project manager and Agile Product Manager/Director/LPM, responsible for the Portfolio, ART and Team back log, met with Sr level (directors and above) to define EPICs and work with Enterprise Architecture on design based on use cases and customer Journey maps to update or develop the portfolio road map. As PD (EPIC Owner) participated in Solution Intent with Enterprise Architect. Once the Epic was defined and a suction defined, I would then work with other Product Managers/Directors from other ARTs (teams) in the portfolio (on and off train teams) to explain the business need and the solution so that, as PM's we could write Features, identify dependencies, and insure timing for delivery. PM's would then meet with solution Architects from their ART and drive a solution which would then be reviewed by business leaders for sign off and hand off to the PO's and teams. I was also responsible for the overall road map from a EPIC level and insuring all teams were identified, documented and tracked on the road map for dependencies, writing and defining OKR's and KPI's, training other PM's and PO's and Epic Owners in Agile, For 3 years I also had the role of RTE/STE while being a PM, I ran the PIPE and SI events as well as participated with my agile teams as the PM. RTE/STE/SM coached team members on SDLC and SAFe removed impediments, monitored velocity/capacity, defect, and dependency management. performed Demos at a sprint level. participated in PI planning.

02/2007 – 01/2010 - Manager Enterprise TAG (Technical Architecture team)

Managed 17 solution Architects and 7 Enterprise Architects. Scheduled Architects to projects depending on project on project needs and architect experience. Created, Coached/Mentored and reviewed solution diagrams, SCD, DFD, heatmaps and a verity of other solution architecture documents. Trained FTEs on SDLC, HIPPA, DOI, CMS guidelines etc. performed all levels of architecture as needed. As a solution lead Architect - I work with business PM's to understand the business ask and develop solutions to meet their needs while adhering to budget and time frames. I create Heat maps, Solution Context diagrams and verity of diagrams to showcase the vision of the solution to gain business approval. I have also led enterprise and application architecture design workshops that bring business requirements to the IT development teams, successfully delivered several multi-million-dollar projects in all areas of the enterprise, claims, membership, provider, product, and ITS national accounts.

09/2000 – 02/2007 - Claims, Member, Provider and UM Rep/BA/SA

Processed claims, enrolled and underwrote members, enrolled, contracted, and credentialed Provider, documented UM authorizations. As a B/SA I lead requirements gathering sessions, SIT and UA testing and production check out

Skills and Qualifications:

Servant Leader – Able to garner respect from my team and willing to get my hands dirty to get the job done.

Communicative and social – Ability to communicate well with teams.

Facilitative – Ability to lead and demonstrate value-add principles to my teams.

Assertive – Ability to ensure Agile/Scrum concepts and principles are adhered to, be a voice of reason and authority through negotiation, allow the team to have a voice while having the ability to make tough calls.

Situationally Aware – First to notice differences and issues as they arise and elevate them to management when appropriate.

Enthusiastic – Extremally positive high-energy. We are a team and as a team we can do anything with enough time and money attitude.

Continual improvement – Continually looking for opportunities to grow my craft, learning new tools and techniques to manage oneself and a team.

Conflict resolution – Able to facilitate discussion and facilitate alternatives or different approaches.

Attitude of empowerment – Strong believer in self-organization and growing the team to be self-governing and empowered.

Attitude of transparency – Strong desire to bring disclosure and transparency to the business about development and grow business.

Understand and facilitate the Lean-Agile mindset and concepts such as continuous integration, test-driven development, and product demonstration.

Model servant leadership and champions an agile mindset through coaching and mentoring.

Collect, analyze, and report metrics for trends and indicators.

Has a deep understanding of Scaled Agile Framework (SAFe®). I have been an SPC for 8 years, training enabled and ensure I stay up to date on all new releases of SAFe. Currently a SPC6

Expert with Jira Resource Boards, Dashboards, Filter creation, as well as familiar with Confluence. I have trained over 10K associates on Jira/Jira Align, and confluence.

Direct experience with automated regression and or system testing

Proven understand the fundamentals of iterative development.

Understand other processes and methodologies and can speak intelligently about them and leverage other techniques to provide value to a team/enterprise.

Proven understanding of the fundamentals of software development processes and procedures,

Scaled Agile (SAFe) context I am considered a leader in SDLC metrologies.

Understand the value of commitments to delivery made by a development team.

Understand incremental delivery and the value of metrics.

Expert in understand backlog grooming, burndown metrics, capacity vs velocity, and Acceptance Criteria.

Strong calibration with Architects and Stakeholders

Creating needed artifacts for development teams to build from, such as wireframes, user flows, customer journey maps, personas, and data flows.

Collaborating with UX team to ensure a seamless user experience that meets the defined requirements and on-time delivery.

My Safe training has given me the following skill sets

Strategic Planning: Develop and implement comprehensive transition plans that outline key milestones, objectives, and timelines for transitioning.

Team Leadership: Build and lead a high-performing team of professionals, including project managers, analysts, and subject matter experts, ensuring they are well-coordinated and aligned with project goals.

Stakeholder Collaboration: Establish and maintain strong working relationships with agency officials, government partners, and subcontractors to foster effective communication and collaboration throughout the transition process.

Resource Management: Allocate and manage project resources, including personnel, equipment, and budget, to meet contract requirements and deliverables.

Risk Management: Identify potential risks and develop mitigation strategies to ensure the uninterrupted delivery of recovery services during the transition period.

Quality Assurance: Oversee the implementation of quality control measures to monitor the performance of housing inspection efforts and ensure they meet agency standards and guidelines.

Reporting: Prepare regular progress reports, status updates, and performance metrics to keep external and internal stakeholders informed about project status and outcomes.

Compliance: Ensure compliance with all federal regulations, agency policies, and contractual obligations, and address any non-compliance issues promptly.

Continuous Improvement: Identify opportunities for process improvements and innovation in disaster recovery operations, aiming to enhance efficiency and effectiveness.

situational awareness

conflict resolution

SOX compliant expert

empowerment

2000-2023 Elevance Health/Anthem/WellPoint Blue Cross Blue Shield

Phone number for HR 1-866-***-****

EDUCATION

2023 Certified SPC4/6 – Scaled Agile

2018 Certified SPC4/5 – Scaled Agile

2018 Certified RTE – Scaled Agile

2018 Certified POPM – Scaled Agile

2017 Certified SA and SP – Scaled Agile

2015 Certified Scrum Master - Scrum Alliance

2013 Agile and Scrum Master training- Anthem and Atlassian University

2012 Lean Master in requirements and Architecture discipline - WellPoint

2012 Lean Certified Practitioner – WellPoint

2008 Business Analyst certification Masters- Sys-tem-a’-tion

1985-1987 Barnes Business College Business Management Associate computer accounting

1985-1985 GED Arapahoe Community College

INTERESTS & ACTIVITIES

Very family oriented. I enjoy Fishing, Camping, Playing Baseball and Softball with my grandchildren. Bowling and Football.

References available upon request.

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