Samantha Burton

Copperas Cove, TX *****

ad2pgl@r.postjobfree.com

+1-254-***-****

Caregiver with 4 years of experience in geriatric care within homes and assisted living environments. Recognized for the ability to provide emotional and physical support to clients and family. Possess exceptional communication abilities, as well as cultural sensitivity to deal with a diverse range of people.

Authorized to work in the US for any employer

Work Experience

Administrative Assistant Death Certificate Clerk

Crawford Bowers Funeral Home - Copperas Cove, TX

March 2022 to Present

• Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities

• Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations

• Prepares death certificates, prayer cards and related documents

• Completes required permits and or certificates

• Prepares and processes Veteran’s Paperwork

• Prepares marker monument placement paperwork

• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

• Prepares and distributes daily schedules, reports, and documents

• Receives and processes payments and contracts

• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

• Orders office supplies

• Oversees the processing of installation orders to grounds and maintenance departments

• Processes accounts payable transactions

• Assists with the preparation of obituaries

• Assists Location Management, Sales, Family Service Counselors and payroll as needed

• Acts as backup to Receptionist

• Greets family members and friends

• Communicates client family’s needs promptly and accurately to the appropriate staff member

• Conveys a sense of concern and empathy with client family members at all times

• Responds to customer inquiries via telephone, internet and in person

• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Caregiver

HomeInstead Senior Care - Temple, TX

June 2017 to March 2020

Laid off due to Covid-19

Assisted multiple different clients in their homes with daily needs including personal hygiene, dressing, turning positions, and transferring from chairs to bed. Trained 4 caregivers throughout my employment here, providing mentorship, and guidance. Oversee resident schedules consisting of exercise routines, doctor appointments, medication intake, recreational activities, and family visits.

Patient Access Service Representative

Baylor Scott & White Health - Temple, TX

August 2019 to November 2019

• Conducts an documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.

• Knows the patient flow processes in each area.

• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.

• Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally.

• Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability due according to financial clearance policies related to existing and/or bad debt accounts.

• Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.

• May be accountable for performing cashiering responsibilities according to established policies and procedures; could potentially consume the bulk of the incumbent’s responsibilities within the department.

• Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable. Appropriately escalates potential service issues to management when necessary.

• Adheres to compliance with regard to order validation, cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification

• Conducts formal, documented training and serves as a resource to others.

• Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas / locations as assigned.

• Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments. Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas. Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.

May be required to discuss financial arrangements with patients. Responds to routine inquiries concerning practice services, hours of operation, etc. Ensures any patient complaints are handled appropriately. Assists with medical records duties as requested.

Caregiver

The Lodge At Rocky Hollow - Georgetown, TX

March 2015 to January 2016

Reason for leaving Pregnancy Complications

Cared for an average of 18 different clients on a rotational schedule Performed light housekeeping duties including cleaning and meal preparation Assisted client's with bathing, clothing, and feeding Followed care plans and insured safety practices were consistently implement Along with all Scheduled activities and Outings.

Assistant Manager

Tilt - Killeen, TX

October 2011 to June 2012

Opened and Closed the Store, Counted Tickets, Money, and Inventory. Cleaned machines, golf course, floor, and inventory room. Restocked and counted inventory at the redemption center. Restocked machines with tickets, also fixing machines if they stopped working. Education

GED

Central Texas College

2019

Skills

• Tolerant and Flexiable

Very Organized

Great Problem Solver

• Alzheimer's Care

• Cooking

• Home Care

• Meal Preparation

• Senior Care

• Laundry

• Food Preparation

• Caregiving

• Dementia Care

• Cleaning Experience

• Personal Assistant Experience

• Hospice Care

• Patient Care

• Infection Control Training

• Time management

• Customer service

• Microsoft Office

• Typing

• Customer service

• Clerical experience

• Cash register

• Personal assistant experience

• Documentation review

• Cooking

• Cash handling

• HIPAA

• Front desk

• Payroll

• Accounts payable

• Sales

Certifications and Licenses

Driver's License

February 2023 to June 2024

Assessments

Customer service — Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Work motivation — Proficient

June 2020

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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