Alfredo A. Moreno

**** * **** **.

McAllen, TX. *8504

Telephone: 956-***-****

E-Mail: ad2pg8@r.postjobfree.com

Résumé

Project Manager

Specializing in New Program Launch, Production/Process Management, Quality Control

Offer expertise in project management methodologies, project directives, and resources, new program launch timelines, schedules, and processes to coincide with changing operational needs and product demands. Combine technological, analytical, and business skills to identify resource needs and determine a profitable direction for products, leadership, and demonstrating creative problem-solving skills, and team relationship building. Offer extensive flexibility and adaptability to change in managing multiple priorities simultaneously. Provide a strong work ethic while offering innovative administrative skills. Build and lead peak-performing teams and head large-scale projects to ensure continuous improvements, enhance value chain, and increase customer satisfaction.

Highlights Include:

Project Contributions

Successfully completed an innovative project for Texas Department of Rehabilitation Services (DARS), for eight servers and four virtual machines involving a budget of $1.4M and a team of 12 individuals. Managed a multiple phase timeline for the migration of machines, final location delivery, installation, and testing.

Customer Service

As a Commercial Driver for dedicated accounts for 2 years, I have used my customer service experience to help support the on time deliveries, updates to upper management, travel status, and support Dollar Tree Distribution Center with IT support for the logistics side.

Quality Control

Consistently monitored the progress of projects for the Texas Department of Resources (DIR). Updated DIR weekly regarding project timing, concerns, and quality. Maintained the CMDB, verified Clarity information database was up to date, and worked directly with project teams to update process and procedures met contract specific criteria.

Languages

Fluency in English and Spanish

PROFESSIONAL OVERVIEW

Dollar Tree Account Driver

Werner Enterprise

May 2021 – Present

Responsible for monitoring, on-time delivery for Dollar Tree dedicated accounts for Southern Region.

• Create logistic strategies for standard routes used by drives for fuel economy, weather safety, and driver effectivity.

• Present potential solutions for logistical issues by using statistical data per driver, region, and trailer loads.

• Work closely with Dollar Tree distribution center shipping to create long term spread sheets that can be used on daily basis for smooth trailer transfers, packing, and locations.

• Work directly with driver managers to keep open communications for safety, driving, and store issues.

• Maintain on-time delivery to various stores per required route and unload trailers to stores in a effective manner.

Project Account Manager/Operator

Swift Transportation

May 2018 – May 2021

Responsible for monitoring, on-time delivery for Dollar Tree dedicated accounts for State of Texas.

• Maintaining on-time delivery for the Rio Grande Valley, Central Texas, and Dallas-Fort Worth Metroplex.

• Create logistic strategies for standard routes used by drives for fuel economy, weather safety, and driver effectivity.

• Present potential solutions for logistical issues by using statistical data per driver, region, and trailer loads.

• Work closely with Dollar Tree distribution center shipping to create long term spread sheets that can be used on daily basis for smooth trailer transfers, packing, and locations.

• Work directly with driver managers to keep open communications for safety, driving, and store issues.

• Maintain on-time delivery to various stores per required route and unload trailers to stores in a effective manner.

Registered Agent

New York Life Lic. TX #2153383

September 2016 – May 2018

Responsible for protecting the lives and families and business owners with the proper types of financial strategies.

• Create and implement business and marketing plans

• Create financial strategies for families and business owners that would protect their financial needs.

• Present potential solutions using world class of products (NYLIS, Sales Force, SharePoint).

• Create and review retirement and competitive benefits package.

• Work directly as first contact with business owners, management, and direct employees for customer service, policy management updates, enrollments.

• Create, illustrate, present monthly status updates with internal and external upper management and/or Business Owners.

PM Consultant

Alps Electronics N/A

June 2016 – July 2016

Aug 2016 – October 2016

Created and managed project schedules through full program timelines detailing all design, prototype, testing, production tooling, and budgets from customer submission to project launch.

Created and managed as a Business Analyst on IT projects dealing with multiple, complex process areas, and business groups.

Lead facility in controls engineering activities.

Worked directly with Project Managers and Project Engineers to create processes and documentation that would be used with Customer certifications and approvals.

Project Manager Steady State PMO

Xerox/ATOS North America

November 2014 – May 2016

Responsible for end-to-end project management of IT data center services for Department of Information Resources for the State of Texas.

• Managed projects for infrastructure services in following areas: servers, mainframes, networks, data center operations and procurement.

• Led teams providing a variety of services including information technology infrastructure library (ITIL) based service management, service desk solutions, program management, IT security, business continuity, disaster recovery, hardware/server migration, and financial management.

• Hosted weekly status meetings with high-level State Agency contacts at client locations.

• Provided project status along with forecast analysis, progress on deliverables and risks (issues and opportunities) to leadership and stakeholders in a timely manner.

• Controlled projects from requirements evaluation process to handing the product over.

• Utilized Remedy, Clarity, SharePoint, MS Project and Crystal report for scheduling, time managing and reporting processes.

• Performed risk management, to protect projects within the program from threats and to ensure utilizing opportunities.

• Participated in PMO establishing and improved its processes.

Residential Home Improvement Outside Sales Rep

Sears Holdings Corporation

May 2014-Oct 2014

As professional residential sales consultant, I determine the needs of clients regarding home upgrades, safety, and remodeling options.

Managing home improvement projects from Brownsville TX to Zapata TX (Rio Grande Valley).

Negotiate contracts and communicate effectively both verbally and in writing.

Verifying customer needs at residential sites.

Managing jobs from the sales of projects through completion.

Extensive local market area travel.

Project Manager Steady State PMO

Xerox/Stellargy Services, LLC

May 2012 to November 2013

I provided direct supervision and management of staff in the application of programs, projects, and migration for the Texas Department of Aging Disabilities, Texas Department State Health Services, and Texas Department of Family Planning Services.

Managed projects in State of Texas data centers requiring new and/or updated servers, mainframes, Hardware migration to allocated data centers from state agency sites, enterprise storage networks for infrastructure, and enterprises-level storage solutions such as EMC, XIV and SVC.

Monitored and doubled as a Business Analyst on IT projects dealing with multiple, complex process areas, and business groups.

Verified with architects all build documents. This included type of request, Infrastructure/Utility or Application Server, Port requirements, and technical requirements such as terminology.

Plan and direct all project schedules, milestones, and budgets to meet and exceed organizational goals.

Maintained all SharePoint directories with updated timelines, team members, available resources, and customer expectations.

Guided projects from the point of conception to a finished state by using PM software such as Microsoft Project and Clarity.

Supply cross-functional processes across multiple departments offering outstanding communication standards.

Analyze and organize all project activities, including interdepartmental meetings, to identify risks and provide problem resolution

Deliver front line feedback and direction to executive project managers.

Lead and assign 20+ state agency projects, with an approximate value of $200,000 each, to a technical team comprised of systems analysis and programmers.

Oversee and direct tasks of the project support staff and subcontractors, allocating appropriate resources to achieve directives, and ensuring all project documentation is complete for every assignment.

Ensure all ongoing process/system capabilities associated with projects to successfully manage unscheduled changes.

Quality Assurance Asset Analyst

Precision Task Group, Contracted to IBM, Austin, TX

May 2011 – April 2012

I oversaw all quality assurance asset directives, analyzing issues and provided expedient resolution for the Department of Resources (DIR).

Ensured CI templates were complete and accurate prior to the entry of data in the Change Management Database (CMDB). This included verifying with project build team all build documents to include type of request, Infrastructure/Utility or Application Server, Port requirements, asset migration processes, and technical requirements such as terminology.

Reviewed, analyzed, and evaluated business systems and user needs.

Worked with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.

Acted as a liaison among stakeholders to analyze, communicate and validate requirements for changes to business processes, policies, and information systems.

Actively questioned and challenged customers to understand their requirements and design optimal solutions.

Assist in deployment and management of end-user reporting tools and platforms.

Worked as a key liaison with business users and technical teams and leading to responsibility for translating business requirements into technical requirements.

Developed requests for proposals (RFP’s) for the State of Texas State Agencies.

Kept up to date with relational database concepts and client-server concepts.

Have knowledge of commonly used concepts, practices, and procedures within the particular field.

Negotiated customer priorities and workload with many Texas State Agencies, data Centers, Texas Department of Information, and project team members.

Prepared solution options, risk identification, and financial analyses (IE. cost/benefit, Return on Investments, buy/build, etc.).

Always rely on experience and judgment to plan and accomplish goals as well as guidance from team members.

Coordinated teams at multiple State of Texas agencies to verify data center inventories. Created teams with necessary resources to compare State of Texas inventories with IBM’s findings then documenting all discrepancies in formal matrixes submitted into SharePoint.

Maintained critical timelines, project due dates, and data deliveries through Microsoft Project.

Utilize bilingual capabilities in English and Spanish to clarify information that was originally placed in company Share Point directories by independent data entry clerks.

Audited incidents in the CMDB to clarify asset change implications.

Provided expert support for the delegated team to reconcile hardware inventory with IT assets.

Department Manager

Lowe’s Home Improvement, McAllen, TX

Jan 2009 – Oct 2010

I provided management for the Millworks and Paints/Home Décor Departments.

Supervised department personnel providing orientation, training, and mentoring for achievement.

Provided continual cross-training of employees to ensure seamless departmental operational coverage.

Accurately managed inventory levels and shrink within budgetary guidelines, ensuring minimal overstock by using Lowe’s Share Point directories for price changes, upcoming sales, and new products as well as reports created through Microsoft Project.

Produced associates time schedules by verifying holiday schedules, requested time off, and holiday hours through Microsoft Project.

Identified product issues and provided reordering services, defective product return, maintaining customer satisfaction throughout the process.

Skillfully operated a paint mixing computer, home décor blind cutting machine, LRT, paging system, general office equipment, cash registers, telephones, CCTV surveillance system, key cutting machine, forklifts, pallet jacks, electric lifts, and small power tools.

Provided responsible and expert opening and closing functions.

Produced comprehensive and detailed managerial reports for distribution to pertinent staff through.

Maximized all sales opportunities and offered excellent customer service.

New Programs Launch Manager

TRW Automotive, McAllen, TX/Reynosa, Mexico

2000-2008

As a Project Manager, I directed all manufacturing plant directives using PMBOK methodologies to complete successful launches for Ford, GM, and Chrysler motor companies. This was done through team activities, project management related to budgets, funds acquisition, tool migrations, engineering designs and program installations related to primary and auxiliary tooling.

Created and managed project schedules through full program timelines detailing all design, prototype, testing, production tooling, and budgets from customer submission to project launch.

Created and managed as a Business Analyst on IT projects dealing with multiple, complex process areas, and business groups.

Directed projects to migrate tools, manufacturing lines, and injection molding dyes from

Lead facility in controls engineering activities.

Assure compliance with local, state and federal regulations, and corporate guidelines.

Coordinated team members from different departments to strategically create manufacturing layouts, design line associates training and instructions, plant testing procedures, and logistics.

Maintain reliable and safe manufacturing systems while improving production rates, efficiencies, yields, costs, and changeovers.

Maintained all build documents for projects regarding communication packages with customer logistic software. This included type of request, Infrastructure/Utility or Application Server, Port requirements, and technical requirements such as terminology. These were used for customer releases to customer service and projected to our component manufactures.

Maintained Customer timelines, component delivery time lines, and build dates with Microsoft Project.

Provide suggestions during incident and root cause analysis investigations.

Improve process capability and production volume while maintaining and improving quality standards.

Suggest and record corrective actions.

Maintained all Project requirements, Specification sheets, and directories under Share Point company interface.

Supported automotive manufactures with unique build, requirements, and concerns.

Communicated with customers and resolved issues in a timely fashion.

Implemented new model year programs and production changes.

Worked closely with the Continuous Improvement Team to reduce costs through the innovative application of value analysis and waste minimization programs using Six Sigma, Kaizen, and Work breakdown structures submitted in all presentations.

Comprehended and adhered to TS16949/ISO14001 procedures.

Demonstrated the ability to achieve in a team environment and as an independent performer.

Additional Professional Experience

Resident Product Engineer

TRW Automotive, McAllen, TX/Reynosa, Mexico (Oct 1995 – Dec 1999)

Industrial Engineer

TRW Automotive, McAllen, TX/Reynosa, Mexico (Aug 1993 – Sept 1995)

Design Engineer

Turner Collie & Braden, Inc., Dallas, TX/Southridge, SC (Jan 1993 – Jul 1993)

Education and Coursework

Associates Degree

Applied Science in Design and Drafting Technology, Texas State Technical College, Harlingen, TX

Relevant Degree Coursework: Manufacturing Terminology; Professional Development; Fundamentals of Computer Information Systems; Interpersonal/Group Communications; Management, Engineering Marketing and Finance; Persuasion and Introduction to Psychology

Additional Coursework: Manufacturing Engineering and Art Advertising - Texas Tech University, Lubbock, TX

CERTIFICATIONS AND TRAINING

Lean Manufacturing

HAZMAT Certified

AGILE Principles

Production Part Approval Process (PPAP)

GD&T certified

Quality Center software

Read/Understand Blueprints

Six Sigma Green Belt

AutoCAD

Intergraph Microstation

HP Calma/Domain

Microsoft Office Applications

Flowchart

Remedy

Clarity PM

Microsoft Access

MS Project

SharePoint

Right Bridge

Sales Force managing software.

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