YVETTE RUBIO

* ****** **** ** *** Windsor NY ****3 864-***-**** ad2pfq@r.postjobfree.com

PROFESSIONAL PROFILE

Self-directed professional backed by cross-functional customer service, benefits, and leadership experience.

Bilingual – Fluent in English and Spanish.

Accustomed to handling sensitive and confidential information.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Attention to detail needed to maintain high levels of accuracy.

Work well as part of a team and maintain a professional and positive environment.

Microsoft Office Applications (Word, Excel, and PowerPoint).

Typing Speed – 62 WPM.

KEY QUALIFICATIONS

Administration ~ Customer Service ~Leadership

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2021 PROFESSIONAL EXPERIENCE

WEX – Pawling, NY 06/2020 – Present

Customer Service Representative – Remote Call Center

Answer 500+ of inbound calls per month regarding customer accounts.

Provide friendly assistance and solutions to participants. Enroll participants in benefits.

Troubleshoot account access and password issues, and answer questions regarding Explanation of Benefits (EOB).

Access accounts, help with appeal process for denials, provide information about deductibles and carriers, upsell services and benefits, and enroll patients into insurance plans.

Document call interactions and escalate issues to appropriate personnel.

Follow HIPAA guidelines when handling sensitive information. Buona Beef Restaurant – Itasca, IL 07/2018 – 04/2020 Caterer / Customer Service

Took large orders for events, coordinated packages, and planned and set up events.

Interacted and communicated effectively with clients.

Counted and documented inventory.

Established good working relationships with vendors, clients, and staff members.

Ensured prompt, efficient customer service.

State Farm Insurance – Addison, IL 02/2018 – 08/2019 Marketing Representative / Customer Service

Made outbound cold calls to prospective clients and sold and upsold services, packages, and plans.

Scheduled meetings, provided information on benefits and services, and created client accounts.

Handled sensitive information, and built rapport to establish relationships and provide quality customer service.

JP Morgan Chase – Palatine, IL 07/2017 – 02/2018

Senior Bank Teller / Customer Service

Oversaw and trained new employees, opened and closed the establishment, and built professional relationships.

Answered and transferred incoming calls, and took messages.

Processed transactions accurately and efficiently in accordance with established policies and procedures.

Identified customer needs, answered questions pertaining to financial products and services, handled large sums of money, and served as first line of contact.

Accustomed to handling confidential information. Goodwill Industries – Greenville, SC 03/2016 – 03/2017 Data Analyst

Assisted youths in the community obtain GED.

Processed payments, updated files and documents, and entered data.

Interacted with individuals via inbound and outbound calls.

Worked closely with organizations and third parties for community service and outreach. Alex Construction – Greenville, SC 08/2015 – 02/2017 Superintendent

Oversaw and managed crew of up to 11 employees, delegated tasks, created schedules, and handled sales.

Conducted interviews, selected new hires, and provided training.

Processes payroll, completed time sheets and time off requests, and conducted performance reviews.

Created proposals, contracts, and invoices, ordered materials, arranged deliveries, counted and documented inventory, and processed payments.

Communicated effectively with the city personnel for permits and licenses.

Conducted walk through inspections, and adhered to industry standards and guidelines.

References upon request

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