BATHSHEBA MURPHY

813-***-****/813-***-**** • ad2pfo@r.postjobfree.com

MA/CNA LAB ASSISTANT HEALTH SERVICES ADMINISTRATION PROFESSIONAL PROFILE

Self-directed, multi-disciplined professional who combines strong academic success with valuable customer service experience and cross-functional medical administrative and clinical skills.

Active listening skills necessary to interpret, analyze and apply information.

Lead by example and sets high standards for performance.

Skilled problem solver, able to assess situation and identify solutions.

Knowledge of general bookkeeping, collections, and training procedures. SELECTED ACCOMPLISHMENTS

Acknowledged as “Total Quality Customer Service Professional” Received JC Penney “Employee of the Month” Award, 2008 SUMMARY OF QUALIFICATIONS

Client Services • Patient Care • Allied Healthcare Medical Office Administration • Medical Billing • CPT Medical Coding • Human Resource Management EKG/ECG • Telemetry • Diagnostics • Vital Signs • Glucose • HGB • Triage Medical Terminology • Pharmacology • Clinical/Laboratory Procedures Specimen Collection and Handling • Urinalysis • Suture Removal • HIPAA Compliance • OSHA Injections (IM, ID, SQ) • Wound Care • Phlebotomy/Venipuncture • Finger/Capillary Sticks Electronic Medical Records (EHR/EMR) • Practice Fusion Medical Office Skills • Front/Back Office • Computer Skills • Data Entry • Typing Skills 65 WPM EDUCATION

Ultimate Medical Academy, Tampa, FL – Medical/Clinical Lab Assistant, 2015 GPA 3.85 – Academic High Honors Recognition

Keiser University College, Tampa, FL – Health Services Administration, 2011 CERTIFICATIONS

HIV/AIDS/Blood Borne Pathogens (BBP) • CPR/BLS/AED • First Aid Working towards National Clinical Medical Assistant Certification (CCMA) Working towards National Phlebotomy Technician Certification (CPT) WORK EXPERIENCE

Tampa Lakes Health Rehabilitation, Tampa, FL 2022 - Present Certified Nursing Assistant

● Vital signs, shower, bed bath, dress, shave, style hair.

● Turned and repositioned patients to prevent

breakdown on skin.

● Transport from bed to chair with gait belt or hoyer life. Full Hoyer lift for heavy or contracted patients.

● Set patients up for feeding and activities.

Bathsheba Perdue, (Cont.)

● Assisted patients that needed help with feeding, dressing, hair care and nail care.

● Encouraged patients to participate in doing what they could for themselves.

● Assisted patients to the bathroom and change for inconvenience. Smart Home Care/Value Care, Tampa, FL. 1999 - 2022 HHA/CNA/Hospice Care/Sitter

● Care for patients in their homes, hospitals and nursing homes.

● Drove patients to doctor's, therapy appointments and grocery shopping.

● Prepared meals for patients and participated in exercises and activities.

● Showered, bathed, skin care, hair care and nail care.

● Assisted patients with bathroom or bed care.

● Assisted patients with getting up and going to bed.

● Assisted patients with laundry, trash, making bed and keeping house clean. WORK EXPERIENCE

Pulmonary Associates of Tampa, Tampa, FL 2015 – 2015 Medical Assistant / Lab Assistant Externship – 180 Hours

Cared for adult and geriatric patients.

Roomed patients, prepared electronic records, and took vital signs and detailed patient histories.

Administered injections, spirometry breathing tests, nebulizer treatments, and EKGs.

Handled front office duties, answered phones, and took care of general filing.

Accurately scheduled and confirmed appointments, checked patients in and out, pulled charts, verified insurance coverage, and called in prescriptions.

Input clinical notes and demographics utilizing EMR software. James A. Haley Veterans Hospital, Tampa, FL 2015 - present Customer Service/ Sales/Cashier

Interacted with clients and customers in a positive manner.

Processed retail transactions, managed inventory levels and stocked shelves.

Demonstrated high level of customer service.

Worked as a team member to ensure customers received the best possible service.

Followed all policies as they related to customer confidentiality. Sears Holdings Inc., Westshore Plaza Mall, Tampa, FL 2015 - 2016 Sales/Cashier/Customer Service

Responsible for opening and closing shifts with cash drawer. However, taking money in the form of cash, check, credit cards from customers in exchange for merchandise or services. Scanned items, provided change, balanced drawers and processed card transactions. I issued receipts, refunds, credits or due to customers.

Mortgage Investors Corporation, Tampa, FL 2012 – 2013 Appointment Setter

Scheduled appointments for loan officers.

Resolved customer problems and concerns.

Maintained quality control and coding.

Bathsheba Perdue, (Cont.)

Doubletree Hotel, Tampa, FL 2006 – 2007

Concierge / Customer Service Associate

Act as the primary point of contact between guests and company.

Coordinated services for guests, and helped set up banquet facilities.

Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult situations.

AAA Auto Club, Tampa, FL 2005 – 2006

Insurance Representative – Call Center

Interfaced with customers via inbound and outbound calls.

Greeted customers in a courteous, friendly, and professional manner.

Clarified customer requirements, calculated premiums, prepared complete and accurate work, and updated customer files.

Volunteer Services

I have a history of volunteer services in community events, churches, schools and jobs. I have received Customer Service Awards from J C Penney, MIC (Mortgage Investors Corporation), Parisian Department Store, AAA Auto Club, Hospital and Nursing Agencies I have worked over the years.

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