Medical Assistant Records
Resume:
SHAWNNA WILLIAMS
ad2pfj@r.postjobfree.com
Lithonia, Ga. 30038
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Industrious professional with experience in retail management. Skilled in leading and motivating teams to exceed customer expectations while increasing profits and reducing costs. Recognized for driving team performance through open communication and a positive working environment.
Career Objective
ASSISTANT MANAGER
DOLLAR TREE — Lithhonia, Ga.
Aug 2022 - Jan 2023
MEDICAL ASSISTANT EXTERNSHIP
US HEALTHWORKS — Greensboro, NC
Oct 2016 - Dec 2016
ELECTRONIC MEDICAL RECORD SPECIALIST
MOSES H. CONE — Greensboro, NC
Dec 2014 - Mar 2015
E x p e r i e n c e
Coached and mentored new employees on company policies and procedures. Helped oversee the daily operations of the store, managing staff and inventory. Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties. Interviewed potential job candidates and made hiring recommendations to general manager. Handled employee discipline and termination according to company policies. Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
Organized company merchandise and displays to increase brand awareness and product sales. Tracked store inventories and replenished products according to demand. Resolved customer complaints and handled refunds and returns to promote satisfaction. Assisted with new employee training and conducted performance reviews to track overall progress. Managed and restocked inventory of medical, lab and office supplies. Completed and submitted medical documents in accordance with clinical guidelines. Cleaned and sterilized exam rooms, medical equipment and common areas to reduce germ spread. Maintained patient database, entering information into electronic health records. Updated patient profile for each visit, highlighting important information for doctor review. Escorted patients to exam rooms, preparing for doctor examinations. Conducted initial exams and recorded vital signs to gather information for physician review. Greeted and logged in patients arriving at office and clinic.
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MEDICAL RECORDS SPECIALIST
NEW HANOVER REGIONAL MEDICAL CENTER — Wilmington, NC Jul 2008 - Dec 2014
MORTGAGE LOAN PROCESSOR
WACHOVIA — wilmington, NC
Feb 2004 - May 2007
Posted medical insurance billings.
Protected security of medical records to ensure that confidentiality was maintained. Generated reports from EHR systems as requested by physicians or administrators. Reviewed records for completeness, accuracy and compliance with regulations. Scanned patients' health records into electronic formats. Managed release of information requests in accordance with applicable laws and regulations. Retrieved patient medical records for physicians, technicians and other medical personnel. Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.
Delivered charts to assigned areas of hospital or medical facility by following established routing procedures. Adhered to HIPAA confidentiality practices regarding access to and release of patient health information. Completed appropriate claims paperwork, documentation, and system entry. Verified accuracy of medical record documentation. Uploaded physician progress notes, history and physicals into electronic medical records. Scanned paper medical records for electronic filing. Updated patient demographic information in medical records. Retrieved medical records by following chart-out procedures. Communicated conditions to borrowers in easy-to-understand, non-mortgage verbiage. Reviewed mortgage applications to determine accuracy, completeness, and compliance. Processed applications, fulfilled customer requests and adhered to policies. Identified issues raised in documents and reported to loan officer for assistance. Negotiated loan terms with clients, lenders and third-party vendors. Complied with all federal, state and local laws and regulations. Assembled and verified accuracy of residential loan documentation. Managed application workflow to provide timely approvals and meet lock expiration dates. Filed and maintained loan records.
Submitted loan applications with recommendation for underwriting approval. Contacted credit bureaus, employers, and additional reporting sources to check applicants' credit and personal references.
Presented loan and repayment schedules to customers. Interviewed loan applicants to obtain personal and financial data and to assist in completing applications. Education
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ASSOCIATE IN ARTS (A.A.) IN MEDICAL ASSISTANT
Dec 16 VIRGINIA COLLEGE — Greensboro, US
ASSOCIATE IN SCIENCE (A.S.) IN BUSINESS MANAGEMENT May 05 MILLER MOTTE COLLEGE — Wilmington NC
S k i l l s
Staff Management
Business Planning
Customer Relations
Business Administration
Time Management
Managing Multiple Priorities
Shift Coverage
Customer Service and Satisfaction
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