Jennifer L. Jansen

**** ****** ***** **. ******, Illinois 60431

ad2pf9@r.postjobfree.com 630-***-****

SUMMARY

A hard-working, organized graduate in business seeks to use business, customer service, inventory, operations and administrative skills to help maintain the success and growth of the company.

EDUCATION

Bachelor in Business Administration (May 2012)

McKendree University, Lebanon, IL

Associate in Arts, Liberal Arts (May 2010)

Joliet Junior College, Joliet, IL

EXPERIENCE

Mainfreight Logistics (08/2022- 08/2023)

Account Champion

Bolingbrook, IL

·Oversee the workload for the day based on account, occasionally having to help with another account when needed.

·Prepare all LTL, E-commerce, Amazon, UPS, and FedEx picks ready for dispatch and assign accordingly to the staff on-site for the day.

·Assess call-off ratio and rotate the workforce so that no areas of the business are affected by absences.

·Preparation of the PO or carrier bills of lading/ other shipping documents as necessary.

·Maintains customer profiles and customer relationships by communicating with customer via email or telephone, resolving problems with as little obstacles to the operation as possible.

·Investigation of missing products when they are unavailable for orders.

·Dispatch shipments when they are complete and coordinate directly with drivers as they are arriving for live loads or drop-offs.

·Highly-adaptable, having to consistently make plans for kitting and de-kitting of special projects requested by the customer.

·Ability to be self-managed with exceptional organizational skills and impeccable attention to detail.

·Experience with project management, including productivity analysis and implementation of quality standards and accountability for keeping those quality standards in place.

·Responsible for maintaining a clean work environment and coaching associates lacking to meeting those standards.

IKEA North America Distribution Services (12/2017-08/2022)

Flow and Capacity Team Leader / Warehouse Team Leader

Minooka, IL / Joliet, IL

·Responsible for 30+ employees during any shift, creating a workload plan for the day based on the capabilities of each employee and callout ratio.

·Assign inbound shipment unloads, outbound shipment loaders, automated pickers and conventional pickers to effectively cover all areas of the business as needed throughout the shift.

·Coaching of floor associates struggling to hit their performance goals.

·Organize and structured an Article Administration team to assure all articles are slotted by fragility and picked in a way that they are not damaged according to customer standards.

·Monitor and track employee’s attendance, vacation, performance conversations, and behavioral conversations.

·Created weekly plan for booking of all incoming containers, assigning gate areas for unloads according to product type, and communication of weekly plan with other departments.

·Helped organize and structure a new inventory department, creating daily, weekly, and monthly task lists for the team as well as monitoring tools for easy indication of errors.

·Weekly and Monthly communication of Key Performance Indicators in the departments of flow planning, stock control, article administration, and quality.

·Fill out accident and incident reports with associates as needed, and if witnessing an accident.

·Conduct interviews as needed for new associates.

·CPR First Responder.

DSC Logistics, Inc. (10/2015-12/2017)

Logistics Manager 1 / Article Administrator

Minooka, IL

·Verify proper floor slotting and systematic setup of new and existing articles.

·Track outbound holds to help the progress of the current shipments to align with customer delivery dates.

·Monitor and assign inventory team’s daily tasks and consolidations, report inventory metrics to Operations Manager, and follow up with co-workers making improper inventory adjustments.

·Work with Systems support in order to come up with possible solutions to space constraints.

·Troubleshoot equipment issues as needed and change equipment batteries throughout shift.

DSC Logistics, Inc. (04/2015-10/2015)

Inventory Clerk

Minooka, IL

·Cycle Count Inventory

·Change pallet types in inventory system

·Repair damaged pallets in racking

·Adjust damages out of stock

·Assess damages on inbounds

·Report damages to IKEA Quality Service Center via CASY Reports

·Monitor daily sales blocks for products with quality issues and monitor progress

·Monitor the daily quality of the IKEA brand by replacing damages barcodes and improperly stacked pallets.

World Class Distribution, Inc. (08/2014-04/2015)

Inventory Clerk

Joliet, IL

·Check inventory for discrepancies and make necessary adjustments

·Investigate misplaced pallets and receiving errors

·Report requested additional inventory levels

·Report any errors in products to quality assurance

·Examine possible slotting issues

·Place placards and check digits to prevent picking errors

Dan’s Homemade Candies (Seasonal, 08/2009-08/2014)

Sales Associate

Joliet, IL

Maintained sales goals during holiday season

Presented ideas for possible donations to the community

Continuously stock shelves and inventory seasonal items

Created a catalog inventory for the business

Primary Care Joliet (05/2003-05/2010)

Customer Service Representative

Joliet, IL

Arranged and processed a paperless database for patient information

Monitored confidential demographic and insurance information for procedural errors

Maintained and organized an accurate listing of all patient procedures and costs

Organized schedules for multiple physicians

Interacted with insurance companies to receive authorization for procedures

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