Account Manager Office

MelissaWade

**** ****** **. *******, ** *****

601-***-**** ****.******@*****.***

Core Strengths:

• Client Relations Expert

• Complaint handling and resolution

• Self-Motivater

• Excellent Communication Skills

• Organized

• Thrives Under Pressure

Experience:

FCCI Insurance Workers’ Compensation Claims Assistant 11/2016 to Present

• Process Payments

• Schedule PT, MRI, OT, IME, SMO Appointments

• Developed productive working relationships with medical facilities

• Obtain all medical documentation needed to close claims

• Obtain Proper claim forms for billing

• File State Forms

Hub International Account Manager 07/2016 to 11/2016

• Service existing accounts

• Work on special projects

• Obtain new clients

State Farm Office Manager 09/2013 to 04/2016

• Managed other employees in the office

• Processed payments and bank deposits

• Assisted with the hiring process

• Promoted bank products and processed loan applications

• Processed applications, endorsements and cancellations

• Followed up with potential clients regarding online information requests

• Presented and clearly explained insurance policy options to clients based on their needs

and goals

• Developed productive working relationships with car dealers and financial institutions

• Collected on past due accounts

Southern Farm Bureau Casualty Secretary/Title Clerk 06/1997 to 08/2013

• Opened and Closed claims

• Processed titles and developed working relationship with DMV

• Developed productive working relationships with tow yards and financial institutions

• Presented and clearly explained the salvage process to clients and third parties

• Assisted adjusters in the claims process

Prior Experience:

• Three years collections in the automotive industry. One year in medical field

• One year medical billing, coding and medical records

• Fifteen years accounts payables and receivables

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