Robert Alfonso Gil Cabral

C/ Residencial Jeanca II Apt 2-B, Jeanca II, Autopista San Isidro, Santo Domingo Este, Distrito Nacional. Phones # (829) 807- 2403.

Personal Information:

Nationality: Dominican

Date of Birth: March 06, 1980

Electoral Card: 001-1415145-9

Objective:

My objective is to develop my abilities as a leader and Team player to the maximum offering simultaneously an excellent customer service experience with integrity and changing customer’s life for good on every interaction getting into a Win-Win outcome.

Experience:

CONCENTRIX, March 2022 to November, 2023

Team Manager for wireless provider and sales campaign

• Provide daily direction and communication to the team members so that customer service calls are answered in a timely, efficient and knowledgeable manner.

• Provide statistical and performance feedback and coaching on a regular basis to each team member.

• Handling Escalation calls.

• Write and administer performance reviews for skill improvement

• Ensure employees have appropriate training and other resources to perform their jobs.

• Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.

• Address disciplinary and/or performance problems according to company policy

• Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required

• Share continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.

• Observe Attendances and filling up Payroll.

Call Max Dominicna, March 2020 to September, 2021

Customer services representative for Online Shoes Store. UX Centers, May 27, 2019 to January 26, 2020

Team Manager for a major wireless provider

• Provide daily direction and communication to the team members so that customer service calls are answered in a timely, efficient and knowledgeable manner.

• Provide statistical and performance feedback and coaching on a regular basis to each team member.

• Handling Escalation calls.

• Write and administer performance reviews for skill improvement

• Ensure employees have appropriate training and other resources to perform their jobs.

• Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.

• Address disciplinary and/or performance problems according to company policy

• Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required

• Share continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.

• Observe Attendances and filling up Payroll.

Alorica DR, July 07, 2014 to February 21, 2016

Team Manager for a major wireless provider from November 20, 2014 to February 21, 2016.

• Provide daily direction and communication to the team members so that customer service calls are answered in a timely, efficient and knowledgeable manner.

• Provide statistical and performance feedback and coaching on a regular basis to each team member.

• Handling Escalation calls.

• Write and administer performance reviews for skill improvement

• Ensure employees have appropriate training and other resources to perform their jobs.

• Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.

• Address disciplinary and/or performance problems according to company policy

• Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required

• Share continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.

• Observe Attendances and filling up Payroll. • Customer services representative for a major wireless provider from July 07, 2014 to November 20, 2014.

XEROX DR,

• Team Manager for Boost Prepaid from March 28, 2008 to January 17, 2012.

• Handling Escalation calls.

• Coaching the agents to improve their performance

• Working with high Metrics.

• Motivating the team members and creating friendly competitions within the team or with other team.

• Customer services representative for Verizon Prepaid from November 27, 2007 to March 28, 2008 Rococo Investment,

• Customer services representative for Wellcare from February 15, 2007 to May 23, 2008. Languages:

• Spanish

• English

Personal References:

• Johanny Batista: Last Concentrix upper manager Tel: 829-***-****

• Freddy Ramos: Friend Tel: 809-***-****

• George Gil: Brother Tel: 829-679-470

Contact this candidate