María Ángeles

Romero-Mourelle

ADMINISTRATION

Details

Pobla de Vallbona

España

619803635

ad2pe4@r.postjobfree.com

Skills

Problem Solving

Adaptability

Time Management

Leadership

Customer Service

Communication Skills

Ability to Work Under Pressure

Attention to Detail

Disciplined and educated

Hobbies

Sport, languages.

Languages

German

English

Spanish

Profile

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and administrations. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Employment History

Administrative road export Valencia - Germany, Danzas SAE, Valencia F E BRUARY 1 9 8 8 — S E P T EMBER 1 9 9 1

Coordination of road export department Valencia - Germany groupage logistic cargo and full truck cargo. Procedures, documents, customer service and support. Quotes and invoicing.

Later incorporation as secretary of manager's direction. Administrative Int. Furniture Fair, Feria Internacional del Mueble, Valencia, Valencia

OCTOBER 1 9 9 1 — DECEMBER 1 9 9 3

Administrative and responsible for international exhibitors, visitors and journalists. Coordination and boots/space allocation for foreign exhibitors. Invoicing, agendas. Stewardess ground and air services, Lufthansa AG, Manises, Valencia JANUARY 1 9 9 3 — S E P T EMBER 1 9 9 7

Flight and ground Stewardess. Later incorporation as manager's secretary of Mr. Horst D. Berg.

Translator, Grupo Comismar, Madrid

F E BRUARY 1 9 9 9 — MAY 2 0 0 2

Freelance Expert Report Translator English/German into Spanish and vice verse. Management and Administration, Centro Médico Alboraya, S.L., Valencia MARCH 2 0 0 3 — AUGUST 2 0 1 9

Management and administration of 4 medical centers. Invoicing INSS, stock control, Patient care and service. Agenda, employee coordinator. Customer Sales Representative and Service, Webhelp, Valencia F E BRUARY 2 0 2 1 — J UNE 2 0 2 3

Customer assistant and support HP German Market. Online orders, payment issues, quotes, incidences, inquiries, refund.

Education

Transport and Logistic Clerk, Berufs- und Handelsschule III, Düsseldorf, Düsseldorf

F E BRUARY 1 9 8 4 — MAY 1 9 8 7

Apprenticeship as forwarding agent and compulsory internship in Valencia. Certi/cate, Handels- Fachhochschule, Düsseldorf, Düsseldorf F E BRUARY 1 9 8 4 — MAY 1 9 8 5

European Business English CertiDcate.

Certi/cate, Fachhochschule, Düsseldorf

F E BRUARY 1 9 8 5 — J UNE 1 9 8 5

Typing CertiDcate.

Stewardess, Lufthansa AG Seeheim, Frankfurt, Seeheim, Frankfurt JANUARY 1 9 9 3 — MARCH 1 9 9 3

Stewardess Lufthansa AG

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