Customer Service Administrative Assistant childcare teacher

TESSA SWANKS

**** ******* ****** ******, ** *****

Tel. 262-***-****

***********@*****.***

PROFESSIONAL PROFILE

Customer service focused professional who provides support in a medical office to include scheduling patient appointments, functioning as receptionist to patients and visitors, typing, and organizing and compiling materials.

Deadline-Driven: Able to complete tasks on time to meet guidelines for productivity and quality.

Customer Service: Communicates in a clear manner to ensure satisfactory customer service.

Organized: Manages time and priorities in multi-task environments.

Trustworthy: Consistently meeting and exceeding expectations.

Certifications: First Aid and CPR. Customer service certification

Administrative Skills: Greenway EHR QuickBooks Microsoft Office Suite (Word, Excel, and PowerPoint).

QUALIFICATIONS

Medical Administrative Assistant Patient Processing Patient Registration

Medical Laws & Ethics Medical Terminology Medical Records Management Release of Information HIPAA Compliance

CMS1500 Claim Form Medical Billing Medicare Medicaid

EDUCATION & CERTIFICATION

Nurse Aide Training Program Certified Nursing Assistant (CNA), 2020

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2019

Certified Early Childhood Education Level 2 Child Care Teacher #97299, 2019

Computer Systems Institute – Gurnee, IL Diploma – Business Career Program, 2014

Computer Systems Institute – Gurnee, IL Customer Service Specialist Program, 2014

WORK EXPERIENCE

UUm

Racine Unified School District

Substitute Building EA 3/1/2021-Present

Working with special need kids and other children, helping them in their abilities that they our low in.

UMOS-Training Grounds- Racine, WI 9/2019to1-20-2020

Barista/cashier

making different drinks, selling different variety of cookies chips, sodas juices

cleaning up my environment up after every mess and after work

after hours being responsible to count the draw out and take money up to drop box

Southern Wisconsin center-mental facility 1/21/20- 3/2020

did job training to become a C.N.A. passed the class part but not state test

State of the Arts learning academy 4/6/20-7/20

Labor Solutions/FNA GROUP 9/20-11/20

working with water pressure hoses

assembling the hoses together

inspected the hoses

Goodwill Industries – Sturtevant, WI 07/2019 – 9/2019

Production / Assembly

Inspected finished products for quality and adherence to customer specifications.

Planned and organized work duties to meet production and schedule requirements.

Monitored and adjusted production processes or equipment for quality and productivity.

Abundance of Blessings – Racine, WI 12/2018 – 05/2019

Child Care Provider

Assured high priority of health and safety of the children.

Established appropriate limits to provide a fun, safe, and positive experience.

Set a positive example in conduct; maintained safety and cleanliness of the establishment.

Goodwill Industries – Sturtevant, WI 04/2017 – 10/2018

Cree Manufacturing – Sturtevant, WI 07/2018 – 08/2018

Production / Assembly

Operated machinery to assemble systems and products.

Followed instructions and procedures to ensure accuracy and efficiency.

Performed product testing and quality verification, and entered productivity data.

Y.M.C.A – Racine, WI 06/2016 – 09/2016

Janitor

Kept facilities in clean and orderly condition.

Maintained building by performing minor and routine maintenance and repair.

Notified management concerning major repairs.

Reported needed repairs, safety hazards, or conditions requiring outside vendor services.

Child Universe – Racine, WI 01/2016 – 04/2016

Children’s Place – Racine, WI 05/2013 – 12/2013

Assistant Teacher / Floater

Cared for children in a compassionate and professional manner, encouraged growth and development of each child, and planned and implemented appropriate classroom activities.

Worked in partnership with parents to assess child needs and to set goals.

Maintained and updated data and adhered to performance and licensing standards.

Stay-at-Home Parent – Racine, WI 12/2009 – 05/2013

Homemaker

Invested in providing a stable environment for a family of 5.

Headed school projects, showed strong leadership skills and managed the budget.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Required to make quick, crucial and often unprecedented decisions.

Maintained a fair, consistent set of standards.

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