Melinda Valenciano

Customer Service

ad2pe1@r.postjobfree.com • 816-***-****

LinkedIn URL • Houston Lake, MO 64151

Customer-oriented professional with proven track record of delivering exceptional services, providing operational support, and curating client relations across diverse environments. Skilled in emphatically listening to customer grievances, resolving conflicts, and offering appropriate solutions, while demonstrating patience, calmness, and professional endeavor. Expertise in documenting customer feedback and providing valuable insights to improve products, services, and overall customer satisfaction. Success in leading organizational projects from start to finish in line with time and budget constraints. Adept at managing official/administrative duties and implementing systems to access customer data, update records, and generate reports. Equipped with exceptional leadership skills gained throughout career complemented by proven team-building attributes. Self-directed, flexible, team-oriented, and quick learner with strong time management skills.

Areas of Expertise

Customer Satisfaction & Retention

Account Payable/Receivable

Sales & Revenue Growth

Office Administration

Operational Excellence

Workflow Optimization

Team Collaboration

Inventory Optimization

Reporting & Documentation

Professional Experience

Clayco Electric, North Kansas City, MO 2017 – 2023

Office Clerk and Safety Coordinator

Supervised daily office operations for smooth workflow. Ensured smooth running of administrative tasks by performing data entry, organizing files, entering time sheets, managing daily invoices, overseeing accounts payable, and ordering office supplies. Responded to incoming calls, service requests, daily mail, and customer emails to deliver high-standard services.

●Conducted workplace hazard assessments by observing employees and inspecting facilities.

Children’s Consignment Store, Location 2013 – 2017

Sales Associate

Analyzed customers' needs and preferences to recommend suitable products. Upsold and cross-sold additional items or accessories.

●Provided product information, features, and benefits to help customers make informed decisions.

●Actively engaged customers to promote products and services.

City of Houston Lake Missouri, Remote 2010 – 2013

City Clerk

Maintained and updated official records, ordinances, resolutions, and other legal documents of city. Ensured that city operations comply with relevant laws, regulations, and ordinances.

●Assisted in communicating city government activities to the public and managing public inquiries.

Additional Experience as Dispatch Clerk at Penske Logistics, Kansas City, MO

Education

High School Diploma

St. Pius X High School, Kansas City, MO

Technical Proficiencies

MS Office Suite AS400 Foundation Software

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