Tina Smith

**** ****** **. *******, ** *****

Ph: 585-***-****

Email: ad2pdx@r.postjobfree.com

To whom it may concern:

I'm writing to express my interest in the position. My broad experience and range of skills make me a superior candidate for this position. I am a very dedicated worker with many years of experience in fitness and health, customer service, collections and sales, as well. I have the ability to work within a team to meet challenges, but I am also a great individual problem solver. In addition, I have excellent communication skills and always maintain a professional attitude when communicating with others.

My resume provides additional information on my background and qualifications. I look forward to hearing from you at your earliest convenience.

Thank you for your consideration.

Tina M. Smith

ad2pdx@r.postjobfree.com

Tina M. Smith

235 Ridgedale Circle, Rochester, NY 14616 ● Ph: 585-***-**** ● e-mail: ad2pdx@r.postjobfree.com

Reliable and hard-working individual seeking a full-time position that will further my career through new challenges and opportunities.

Qualifications

•Strong work ethic; accustomed to challenging tasks and stressful work environments.

•Works well with others; able to establish and maintain good working relationships with co-workers and customers.

•Efficient worker; Able to achieve goals in a timely manner while exceeding expectations.

•Technically Adept; Proficient in Word, Excel, PowerPoint, Outlook, and Windows.

Key Skills

•Database & Records Management

•Telephone & Front Desk Reception

•Customer Service

•Filing

•Transcription

•Executive & Administrative Support

•Reports & Spreadsheets

•Complaint Handling and Resolution

•Data Entry (60 WPM)

•Collections

Education

1994-2000 Associates of Biology and English, MCC Rochester, NY

1990-1994 Regents diploma in Science, Hilton H.S., Hilton NY

Professional Experience

2013-present Medical Office Manager, East Avenue Chiropractic, Rochester, NY

•Excelled in a position requiring the ability to handle a variety of customer service and administrative tasks simultaneously.

•Demonstrated proficiencies in telephone and front-desk reception, as well as handing paperwork, medical billing, insurance claims, and other payment arrangements.

•Researched and rapidly solved problems in an efficient and professional manner.

•Frequently praised for the quality and timeliness of reports, attention to detail, and exemplary customer service and team-player attitude.

2001-2019 (2009-2012 LOA) Fitness Coach, YMCA, Northwest Rochester, NY

•Received a nationally recognized American Council on Exercise (ACE) Personal Trainer Certification.

•Certified by the American Red Cross in CPR, AED and First Aid.

•Assisted numerous clients in developing fitness and nutrition programs for losing weight and becoming healthier.

•Taught clients the proper way to use fitness equipment to improve performance while avoiding injury.

2012-2013 Main Office Secretary, Rochester Academy Charter School, Rochester, NY

•Excelled in a position requiring the ability to handle a variety of customer service and administrative tasks simultaneously.

•Demonstrated proficiencies in telephone and front-desk reception, as well as handing paperwork.

•Researched and rapidly solved problems in an efficient and professional manner.

2010–2012 Receptionist, Flower City Fast Care, Rochester, NY

•Excelled in a position requiring the ability to handle a variety of customer service and administrative tasks simultaneously.

•Demonstrated proficiencies in telephone and front-desk reception, as well as handing paperwork, medical billing, insurance claims and other payment arrangements.

•Researched and rapidly solved problems in an efficient and professional manner.

•Frequently praised for the quality and timeliness of reports, attention to detail, and exemplary customer service and team-player attitude.

•

2010–2012 Operations Specialist, TELETECH, Rochester, NY

•Managed lines of business for at home call center operations, with a focus on achieving and maintaining business goals based on key performance indicators.

•Diligently monitored service levels and occupancy, and assisted with daily reporting for each line of business.

•In charge of maintaining agent work schedules.

2007-2010 Customer Service Representative, TELETECH, Rochester, NY

•Responsible for obtaining pertinent information from callers to facilitate warm transfers to the appropriate support department.

•Coached other employees in proper procedures and techniques to ensure great customer service and to improve call times.

•Maintained set goals given to us by the client, in order to receive bonuses.

2005-2006 Membership Secretary, Northwest YMCA, Rochester, NY

•Responsible for showing new prospective members around the facility and then helping fill out the new membership application.

•Calling for payment on accounts that were overdue, not paid or late.

•Keeping files and accounts organized and paid on time.

Personal Interests

Biking, skiing, recusing dogs, crocheting amigurumi, paper crafting, reading, walking and many other interests.

References

Professional

Sarah Geno, RPA-C at Flower City Fast Care - 1724 East Ridge Road, Lower Level, Rochester, NY 14622 360-***-****

Jeremy Flint, Executive Director at the Buffalo Niagara YMCA – Buffalo, NY 716-***-****

John Reis, Associate Director at the Northwest YMCA – 730 Long Pong Road, Rochester, NY 14612 585-***-****

Personal

Greg Milne 33 Saddle Drive Rochester, NY 14450 Ph: 585-***-****

Lori Ingalsbe 9 Casa Drive Rochester, NY 14623 Ph: 585-***-****

Brian Allis 94 Belmont Road Rochester, NY 14620 Ph: 585-***-****

Contact this candidate