Service Engineer Biomedical Engineering
Resume:
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Hemant Kumar
Biomedical Manager
Karachi, Pakistan 75300
ad2pd9@r.postjobfree.com
Websites, Portfolios, Profiles
• https://www.linkedin.com/in/hemant-kumar-715a291a/ To be a part of the challenging team which strives for the better growth of the organization, and which explores my potential and provides me with the opportunity to enhance my talent in Bio Medical Industry with an intention to be an asset to the Organization.
A result-oriented performer with M.Sc. Degree in Bio Medical Engineering and an approximate 12 Years of experience in Bio Medical Field. Thrives in a client-driven, multi-site environment. Always meet customer's demand and develops good long-term customer relationships. Recently, working with Aga Khan Hospital Karachi, Pakistan. I have also worked at AIT biotech Pte Ltd, Singapore, Sirona Dental Systems Pte Ltd (Singapore), Water Pacific Pte Ltd and Biomed diagnostics Pte Ltd (Singapore) as a Regional Service Engineer in Bio Medical Services department.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently manage daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and purposeful approach. Work History
Biomedical Manager
Aga Khan University Hospital, Karachi
• Manage the day-to-day equipment maintenance and
management activities.
• Develop and enforce Medical Technology Management plan and other departmental policies wherever applicable.
• Oversee the operations of assigned teams, ensuring KPIs are met, and in compliance with rules and regulations.
• Analyze, resolve, and repair medical equipment issues through detailed analysis and utilization of engineering expertise.
• Develop and streamline equipment preventative maintenance schedules as per manufacturers' recommendations and/or as per environmental needs.
• Establish and develop departmental and operational budgets for all 2023-10 - Current
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areas of responsibility and present recommendations to the Head of Biomedical & Electronics Engineering.
• Establish and maintain communication links to assure vertical and lateral effective communication.
• Establish work schedules and job responsibilities in CMMS
(Computerized Maintenance Management System) for the Biomedical Engineering department.
• Identify technological and productivity improvements and formulate plans to implement these.
• Monitoring and Management of vendors and SLAs as required.
• Recommend system changes that encourage quality, improve efficiency, and reduce costs.
• Train and direct employees to establish an elevated level of job competency and mentor junior employees to develop their skill set.
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
• Managing and maintaining appropriate stock and inventory of critical equipment and spares.
• Identifying gaps and enhance the existing BME operation processes as well as adopt innovative solutions to enhance the system.
• Monitoring individual and team performance on a quarterly basis.
• Manage material resources to ensure efficient, effective, and safe medical equipment utilization and optimum performance assurance to improve the quality of work.
• Stay updated with relevant regulations and standards in the healthcare industry, ensuring adherence to compliance requirements such as JCI, CAP, SafeCare and relevant quality care certifications/ accreditations.
• Conduct performance evaluations of team members, provide constructive feedback, and identify opportunities for career growth and development.
• Complete ad hoc projects and other duties as assigned Assistant Manager
Aga Khan University Hospital, Karachi
As a team leader, iam providing expert level support and assist the department head / Group Leader or his assignee in management of medical equipment maintenance program under his area of responsibilities which include but not limited to.
• Assist the BME Head in achieving the service goals, targets, and department Key Performance Indicators. Update and monitor performance indicators under his / her responsibility.
• Responsible for the delivery of high-quality technical services to the assign team of Biomedical engineering.
2019-11 - 2023-09
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• Provide user training on entire range of laboratory equipment.
• Breakdown maintenance planned preventive maintenance, pre- purchase technical appraisal, technical inspections, replacement recommendation (RFP/ITQ), incident investigation, vendor and contract management, project management and site planning.
• Management of human and material resources of the assigned team through his guidance for efficient, effective, and safe medical equipment utilization and performance assurance in the assigned areas.
• Developing plans for equipment replacement and providing technical support to internal customers for routine tasks and for special projects.
• Accountable to maintain performance targets, safety standards and performance assurance to pursue requirements of accrediting bodies
(ISO 9001, ISO 14001, and OHSAS 18001, JCI, etc.) in the assigned areas.
• Facilitating and assisting the technical manager in day-to-day operational activity, Work order planning and mobilization of resources.
• Mentored team members to enhance professional development and accountability in workplace.
Senior Service Engineer
AITbiotech Pte Ltd, Singapore
• Installation, Commissioning, calibration, troubleshooting, repairing, and testing of Laboratory equipment (Centrifuge, PCR, Mixer, Concentrator, Liquid handling and DNA and RNA Sequences equipment etc.) to Singapore and SEA Customers
• Perform Repair and Preventive Maintenance job of customer equipment on site in Singapore.
• Managing and monitoring the small team and assign the task to them.
• Promote the service contract of equipment, calibration of Pipets to existing customer and look for new customer.
• Participate in tender and offer them the best price to customer for single year and multiyear contracts.
• Oversaw startup planning and implementation for Singapore Customer's location.
• Prepare Training materials for SEA customers and distributor's engineers.
• Performed industry tests and evaluations of performance to collect data and optimize equipment.
• Co-ordinates with coordination team regarding customer installation and arrange the delivery, if necessary, on time.
• Maintain and updated all service documents, Manuals according to ISO Standard, Biz safe.
• Monitor the test tools and send for calibration before due date.
• Visited customer locations to assess equipment functioning and develop repair plans.
• Scheduled and implemented maintenance activities for equipment.
• Reviewed technical documentation to complete equipment 2017-09 - 2019-10
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maintenance and repair.
• Investigated and corrected mechanical problems with machinery.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Resolved customer complaints in prompt, polite and professional approach.
• Trained and supervised staff on equipment maintenance and safety procedures.
Regional Service Engineer
Sirona Dental Systems Pte, Singapore
• Installation, Commissioning, calibration, Troubleshooting and Testing of dental units ((Intego, C8+, Sinius), CAD/CAM (Omnicom, CEREC MC XL, CEREC MC, CEREC MCX MC X5, In Fire, In Eoes), Dental X Ray
(OrthophosXG OrthophosXG3D, OrthophosXG3D Ready,
OrthophosXG5Ready), Hygiene Product (DAC Professional and DAC Universal) and instruments etc.)
• Perform Preventive Maintenance (PM) of Customer's Instruments/ Units before the end of Due date.
• Provide technical Knowledge of dental product to distributor Engineers and Singapore customer.
• Provide User and Application training of dental Units and instrument to Singapore customer and overseas (SEA) customer and distributor after installation of dental products.
• Co- ordinate with Colleagues and manager regarding upcoming events (Exhibition, Conference) and prepare for necessary things in advance.
• Perform dismantling of dental product after the event (Exhibition and Conference) finish or end and deliver back to warehouse.
• Maintain all service documents, Manuals according to ISO Standard
• Conducted research to evaluate and analyze feasibility, design, operation and performance of equipment, components, and systems.
• Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
• Reviewed technical drawings developed by CAD technicians and drafters.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• Resolved architecture, design, or verification problems by applying sound ASIC engineering practices.
• Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment. Service Engineer
Waters Pacific Pte Ltd, Singapore
• Installation, Commissioning, troubleshooting and Testing of Analytical Instruments (LC, HPLC (2690, e2690, e2695), UPLC, I Class and H Class 2014-12 - 2016-12
2012-07 - 2014-11
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instruments, 2414,2410, TUV, PDA, RI(Detectors), 1515,1525,1525u, 2545 Pumps).
• Perform IQ, OQ and PQ of Analytical/ Life science equipment.
• Providing technically knowledge to customer about their application and service-related issue to Singapore Customers.
• Maintain "CIT" database daily to document work performed.
• Monitor the installation base equipment's warranty and existing service contract quotations 2 months before their warranty and service contract expires.
• Provide service contract quotations to customers and follow up with them very closely.
• Reporting to Service Manager twice in a Month, Conducting Meetings twice in a month to give update about PM Schedule of last month and coming month.
• Efficiently managing other ad hoc responsibilities.
• Worked cross-functionally within organization and external partners, integrators, and vendors.
• Performed periodic testing of all networks and systems.
• Created relationships with key decision-makers and served as external technical spokesperson.
• Engaged in first-level support for customers requiring routine support and troubleshooting.
• Escalated and re-produced problem to internal development sources to reach solution.
• Analyzed and evaluated performance and optimized efficiency.
• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Resolved customer complaints in prompt, polite and professional approach.
• Documented maintenance activities and confirmed compliance with relevant regulations.
Service Engineer
Biomed Diagnostics Pte Ltd, Singapore
• Installation, Commissioning, Calibration, Testing and troubleshooting of dental (IM3 Elite), medical (Multipara monitor, ECG, Ultrasound (Aloka SSD 500, 3000), Doppler,) dialysis Machine, multipara monitor, laboratory
(Flow cytometry and Life science) and diagnostic equipment (Bectec FX, Bectec 9240, chemistry analyzer, electrolyte analyzer, hematology analyzer, blood gas analyzer. Immunoassay)
• Perform Preventive Maintenance (PM) of all equipment according to schedule.
• Provide user training to customer about medical and diagnostics instrument.
• Worked cross-functionally within organization and external partners, integrators, and vendors.
2011-07 - 2012-06
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• Created relationships with key decision-makers and served as external technical spokesperson.
• Engaged in first-level support for customers requiring routine support and troubleshooting.
• Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues, and competitions.
• Evaluated and checked performance of hardware and software programs.
• Provided customer feedback to team to facilitate project road map and relationship planning.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Documented maintenance activities and confirmed compliance with relevant regulations.
• Developed preventive maintenance schedules to minimize downtime and optimize performance.
Education
Master of Science: Biomedical Engineering
Nanyang Technological University - Singapore
Bachelor of Engineering: Biomedical Engineering
Mehran University of Engineering & Technology - Jamshoro, Hyderabad, Sindh, Pakistan
Trainings
• Training of abGenix (DNA RNA Sequences), abCycler (Thermal Cycler), abCycler Q (PCR machine) in Tianglong China.
• Training of Liquid Handling, Thermo mixer, Centrifuge, Biospectrophotometer, Detector and PCR equipment in Eppendorf Malaysia.
• Training of Cassy Counter from OLS Germany.
• Training of Intego (Dental Chairs) in Lab MCX5, Cerec MCX, MCXL equipment in Sirona Germany.
• Training of DAC Universal and DAC Professional in Sirona Singapore
• Training of MCXL, In Lab MCX5(Advance) and Omni Cam, Teneo, Sinius in Sirona Thailand.
• Training of Dental Instruments in Sirona Thailand.
• Training of Acquity UPLC, H Class, I Class system, Acquity (TUV, ELSD, PDA) Detectors in Waters Shanghai.
• Training of Alliance, TUV Detector and Empower in Waters Shanghai.
• Training of LC instrument (Pump, Detectors, Auto sampler) in Waters Shanghai.
• Training of Qualification of UPLC, HPLC, Empower, Mass lynx and E-SAT 2009-08 - 2010-06
20032 - 2008-05
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IN in Waters Shanghai.
• Training of Chemistry analyzer, hematology analyzer, blood gas analyzer, auto reader and Vetlyte instrument in Idexx Laboratories Taiwan.
• Training of flow cytometry (i.e., Facs Calibur) in Bectec Dickinson Singapore.
• Training of Bectec FX, MGIT 960, MGIT 9120, MGIT 9240 and Epicenter in Bectec Dickinson (BD) Singapore
Certifications
Basic Ionization Radiation
Develop a Risk Management Implementation Plan
Understanding TS-01-R2.1, Medical Device Technical GDPMDS Training ISO 13485:2016 Medical Device Quality Management System Understand ISO 14971:2007/EN ISO 14971:2012 Application of Risk Management to Medical device and Process Approach Internal Auditor Training
Interests
Listening Music
Playing Cricket
Travelling
Languages
English
Excellent
Urdu
Excellent
Sindhi
Excellent
Skills
Strategic planning
Excellent
Policies and procedures
Very Good
Improvement initiatives
Very Good
Budgeting
Very Good
Negotiation
Excellent
2015-07
2018-08
2018-08
2018-08
2018-10
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Coaching and mentoring
Excellent
Verbal and written communication
Excellent
Operations management
Excellent
Schedule optimization
Excellent
Project Management
Excellent
Key Performance Indicators
Excellent
Leadership
Excellent
Staff Management
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