Tamika Demus

202-***-****

ad2par@r.postjobfree.com

OBJECTIVE: Reliable Security Professional with supervisory, operational, and service - related experience. Seeking a position that will offer a platform to utilize my skillset of customer relations, team leadership and comprehensive communications. EXPERIENCE

Lead Supervisor / SOC Operator

SecTek, Inc.

McLean, VA

October 2021 – Present

• Supervise 10+ physical security professional tasked to secure a controlled access facility.

• Maintain logs and journals, monitored radio and telephones and stayed up to date with the latest security protocol.

• Conducted investigations into theft, property damages, injuries and vandalism.

• Communicate violations promptly to supervisory personnel and followed up with accurate and detailed documentation (eg. Incident Reports).

• Utilize scheduling and billing software to produce reports such as Scheduling Activity, Training Detail reports, etc.

• Conduct regular site walk-throughs and inspections to ensure quality, service, and security.

• Coordinate schedules, meetings and activities for the purpose of supporting staff with operational activities.

Administrative Assistant

Technical Learning Center

Washington, District of Columbia

September 2010 – June 2018

• Performed various secretarial/clerical duties such as documenting, photocopying, mailing, spread sheets, meeting agendas and organizing filing system.

• Answered telephones and transferred calls to appropriate staff members.

• Sorted and distributed incoming communication data, including faxes, letters and emails.

• Established and implemented administrative policies and procedures for the office.

• Purchased office equipment and supplies - contacted vendors and subcontractors.

• Created spreadsheets and presentations for corporate executives.

• Maintained the office database - retrieved and organized information for individual employees and clients eg. office space plans, key logs and credit card program management.

Team Leader

Potbelly Sandwich Works

Washington, DC, USA

January 2008 – November 2012

• Maintained the cleanliness and neatness of the kitchen area to include sinks, cupboards, oven, refrigerator, floors, etc.

• Maintained inventory or foods and supplies.

• Applied and maintained appropriate health and safety standards in the kitchen.

• Up-sold additional menu items, beverages and desserts to increase restaurant profits.

• Took necessary steps to meet customer needs and effectively resolve food or service issues.

• Correctly received orders, processed payments and responded appropriately to guest concerns.

• Served quality food with a positive attitude in a timely manner, while also communicating clearly a with team personnel.

Account Specialist / Customer Service

CIBT

Washington, DC, USA

August 2003 – October 2008

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Demonstrated mastery of customer service call script within specified timeframes.

• Demonstrated excellent performance in a high call volume environment, while maintaining superior computer skills and telephone etiquette.

• Developed effective relationships with all call center departments.

• Ran reports and supplied data to fulfill customer report requirements.

• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

• Communicated with all customers to ensure 100% customer satisfaction.

• Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

• Promoted after 2 months of employment based on exemplary performance.

• Achieved perfect attendance for 2 consecutive years. Call Center / Hardware Technician

Solectron

Alexandria, Virginia, USA

January 2001 – August 2003

• Responded to telephone inquiries, provided quality service to customers and associates inquiring about the availability of products or status of orders.

• Listened attentively to caller needs to ensure a positive customer experience. Accessed electronic and paper categorized systems to look up product information and availability.

• Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

• Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. EDUCATION

Technical Learning Centers

Washington, DC, USA

January 2010 – September 2010

Certificate: PC Specialist Program

Coursework: Keyboarding, Windows, MS Word, Excel, PowerPoint, Computerized Accounting

(Quick Books), MS Expression (Web Page Design), Business Communications (Outlook), Professional Development and a Typing Speed of 56+ Wpm. PROFESSIONAL CERTIFICATIONS / LICENSES

• CPR / First Aid / AED - Active

• ServSafe - Active

• DCJS - Active

SKILLS

• Clerical Support

• Customer Support

• Administrative Operations

• Security Operations

• Microsoft Office Suite – Proficient

• Microsoft Access Networking

• Workday Enterprise Management Cloud

• Ehub Software

• Web Page Design

• CCTV

• Quick Books

• Accounting

• Customer Service Representative

• Call Center Representative

• CPR/First Aid/AED

• Cash-handling

HONORS / ACHIEVEMENTS

• CIBT-Promoted after 2 months of employment based on exemplary performance.

• CIBT-Achieved perfect attendance for 2 consecutive years.

• Solectron -Exceeded monthly goals by successfully handling over 400+ calls per week, increased office organization by developing more efficient filing system and customer database protocols.

• Solectron -Developed and implemented company's first employee manual outlining all proper business procedures and office policies.

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