Customer Service Representative
Resume:
Cecily charles
Compassionate and energetic professional with a track record of providing excellent
customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization.
Lafayette, LA 70506
ad2p9t@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Prior Authorization Specialist
Express Scripts - Arizona
March 2023 to Present
Answering incoming call
Create prior authorization for medication per doctor request Status of of PA
Quality documentation specialist/script
Nuance Communication - Lafayette, LA
Present
• Listen to providers audio recorders through Dax system while with a patient and document in real time each person doctor visit, so by the end of the day the providers has all the patient he seen that day are in their medical charts so he can review
• EHR Systems
• CERNER Systems
• DAX Systems
CSR - Customer Service Representative
Alorica(Costco))
March 2021 to June 2021
• Performed customer service surveys
• Set up client appointments
• Performed data entry for customer information, shipments and orders Customer Service Representative
GM
August 2020 to February 2021
Inbound calls assisting customers with information on vehicles. And inquiring about information on vehicles they want to purchase
Customer Service Representative
calls plus - Lafayette, LA
May 2020 to July 2020
taking inbound calls for physician clinic and scheduling apps. for patient.
• Answered phone and assisted customers with changes
• Assisted customers in person
• Created customer appointments
Customer Service Representati
Conduent - Lafayette, LA
September 2018 to December 2019
Lafayette, LA
September 2018 to December 2019
● answering inbound phones and
● assisting customers with technical issues
● troubleshooting customer iphones and applications
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Assisted customers in person
Service Rep
Centene La.Healthcare Connection - Lafayette, LA
November 2017 to February 2018
Answering inbound calls from members an
● assisting them with their medicaid insurance verification
● Verifying proof of ins. through medicaid office and
● changing primary care doctors for members
● Scheduling transportation rides for members with Dr. appts
● Assisting doctors pre authorization for medicine and certain procedures. Medical Records Clerk I
Lafayette General Health - Lafayette, LA
August 2014 to October 2016
Birth certificate clerk Responsibilities
● Analyze charts prep QC and scan charts
● Complete birth certificate to new mothers
● Type and process the paperwork
● Paperwork work to vital records in New Orleans
● Communication with patients learning the
● Process for prepping charts. Typing, scanning
● Communicating with patients and understanding their skills Sc Quality Control Analyst/Chart Specialist
Schumacher Group
October 2007 to May 2013
Uploaded and scanned charts into Computer system
● Data entry, Faxing logs, and observed patients charts
● Precoded patients chart;s
● Identifying their times in emergency rooms
● Followed HIPAA law regulations
Customer Service Representative
At&t - Lafayette, LA
June 2006 to September 2007
Assisted customers with phone issues
● Processed payments for customers bills ● Provided technical support to customers
● Reviewed customers phone bills to ensure accuracy Customer Service Representative Call Center
Transcomm - Lafayette, LA
January 2005 to June 2006
Assisted customers with digital cable issues and ● Performed technical support ..
● Assisted Customers with internet issue
Amos & Garrett Law Firm Receptionist
Office Assistance - Lafayette, LA
October 2004 to December 2004
Answered telephone calls
● Scheduled appointments for clients
● Scanned, printed and copied documents
● Typed letters
Education
Associate in Business in administration
Remington College
August 2001 to May 2003
High school diploma
St. Martinville Senior High School
Skills
• Typing
• Cerner
• Medical documentation
• Document management
• Epic
• EMR systems
• Insurance verification
• Medical records
• Operating systems
• Technical support
• Patient care
• Medical terminology
• Medical coding
• Hospital experience
• Computer operation
• HIPAA
• Data entry
• Front desk
• Medical billing
• Quality assurance
• Customer service
• Quality control
• Medical office experience
• Clerical experience
Certifications and Licenses
Epic Certification
Driver's License
March 2021 to February 2035
Assessments
Attention to detail — Proficient
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Professionalism — Proficient
January 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
September 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Protecting patient privacy — Proficient
September 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Medical terminology — Completed
August 2022
Understanding and using medical terminology
Full results: Completed
Medical terminology — Completed
November 2021
Understanding and using medical terminology
Full results: Completed
Medical billing — Completed
February 2023
Understanding the procedures and forms used for medical billing Full results: Completed
Medical terminology — Completed
May 2023
Understanding and using medical terminology
Full results: Completed
Data entry: Attention to detail — Proficient
March 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Verbal communication — Proficient
January 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Medical terminology — Completed
January 2022
Understanding and using medical terminology
Full results: Completed
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Filing & organization — Proficient
August 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Customer service — Completed
November 2021
Identifying and resolving common customer issues
Full results: Completed
Medical receptionist skills — Proficient
July 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
January 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Basic computer skills — Proficient
January 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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