Marcia Fontenot

Process Guide of Problem Solve

Jacksonville, FL

ad2p99@r.postjobfree.com

912-***-****

To obtain a Manager position

Authorized to work in the US for any employer

Work Experience

Process Guide/Ambassador

Amazon FulFillment Center – Jacksonville,

December 2021 to present

Process CPTs in Problem Solve and make sure meet our goals throughout the night and if there are any misses then in turn write the bridge that is sent to the Senior Operations Manager.

Process packages that have problems that need to be corrected and re-slammed out and sent to the dock through AFM.

Teach AA’s how to do Problem Solve, which entails; Kickout, Tote Jackpot as well Tray Jackpot. It also includes my current path which is Pack Singles along with AFE as well.

Warehouse/Office Lead

Swissport International Ltd. - Dulles, VA

February 2018 to August 2020

Assist Cargo Supervisor on daily operations. Verify and keep records on import and export cargo as well as maintain applicable safety and quality standards.

• Prepare airline and customs documentation

• Comply with company’s Standard Operating Procedures (SOP) and policies

• Ensure paperwork is prepared timely and accurately

• Make sure paperwork related to the cargo is correct before release

• Assure proper compliance with local and international laws and regulations

• Follow Dangerous Goods Requirements and Regulations

Package Handler

FedEx Ground Warehouse - Lorton, VA

September 2015 to Present

The main duty for FedEx package handlers is to load and unload parcels and packages on and off the planes or trucks. Package handlers mostly receive instructions from their supervisors at the start of their work shift and are typically expected to accomplish their assigned duties in a certain time period of time.

Kitchen Manager

Enmark Stations Inc - Savannah, GA

June 2014 to June 2015

Responsible for the overall operations for the back of house and kitchen area of a restaurant. Hired staff, purchased food and stock, and made sure everyone was trained on proper food preparation and kitchen safety techniques. Was responsible for the overall operations for the back of house and kitchen area of a restaurant.

DSR

Comcast Xfinity - Savannah, GA

October 2013 to June 2014

Savannah, Georgia

Demonstrated strong understanding of Comcast products, promoting and selling offerings to individual customers by knocking on every door within assigned territory. Displayed thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed Internet and phone services. Communicated and developed rapport with customers.

Evaluated customer's existing and potential product needs and made recommendations. Increased customer’s understanding of Comcast products and pricing models as well as competitive advantage over other service providers. Met and exceeded sales goals as established by local market.

Independently established and organize daily sales activities. Generated business through established and approved creative methods of lead generation. Implemented effective sales closing techniques to ensure product installation goal were achieved.

Demonstrated records of success in outbound sales environment with emphasis on business to consumer sales. Displayed thorough understanding of video, high-speed Internet and phone services. Possessed impeccable communication, organizational and people skills, as well as strong customer service skills.

Illustrated strong technical capability (computer knowledge, billing system, databases).

Delivery Driver

Domino's Pizza, Inc

February 2011 to December 2013

Hinesville, Savannah

Help prepare pizza and other items on menu, also work oven and cutting table. Deliver food to designated areas in timely manner

Palletizer Operator/Case Packer Operator

Aerotek - Savannah, GA

November 2012 to September 2013

Operates console that controls automatic palletizing equipment to sort, transfer, and stack on pallets containers of finished products. Reads production and delivery schedules and stacking pattern to determine sorting and transfer procedures, arrangement of packages on pallet, and destination of loaded pallet. Observes packages moving along conveyor to identify packages and to detect defective packaging, and presses console buttons to deflect packages to predetermined accumulator or reject lines. Turns selector switch on palletizer to control stacking arrangement of packages on pallet and to transfer loaded pallet to storage or delivery platform. Supplies loading equipment with empty pallets.

Stops equipment to clear jams. Informs supervisor of equipment malfunction.

Keeps record of production and equipment performance. Operates de-palletizing equipment and be designated de-palletizer Operator.

Tends machine that packs and seals bottles in shipping cases. Starts machine and conveyor belt and observes flow of cartons on conveyor to determine whether cartons are filled and sealed according to specifications and that date stamp is legible. Removes defective cartons. Shapes collapsible cases and places open end of case over mouthpiece of packing unit, or loads blank shipping cases onto feed magazine. Adjust counting and weighing mechanism on packing machine.

Retail Associate, Shift Manager, Assistant Manager

Goodwill Industries

December 2009 to August 2012

Worked as Retail Associate 12/09 - 6/10 Shift Manager 6/10 -12/11 Assistant Manager 1/12 - 8/12

Opened and closed store, ran register and ran new POS register system. Able to use ADP ezlabor payroll system. Managed over 10 employees Conducted interviews as well as hired employees. Did scheduling for the employees. Ordered product needed for store to make sales. Managed budget for the store.

Randstad

May 2009 - December 2009 (7 months) • Hinesville, Georgia

Worked at Goodwill through temp agency until hired in Dec

Put out product, graded and priced product. Accepted donations and sorted the donations

Tax Preparer

Liberty Tax

January 2009 - April 2009 (3 months) • Hinesville, Georgia

Prepared Taxes

1st Assistant Manager

Citi Trends

June 2007 - September 2008 (1 year 3 months) • Hinesville, Georgia

Opened and closed store. Supervised over 10 employees. Ran register, handled cash and deposits and paperwork for closing of the store. Conducted interviews as well as hiring new employees.

Skills: Microsoft, Can type 55 wpm, Microsoft, Can type 55 wpm

Laminator

Luhrs MAINSHIP

October 2005 - June 2007 (1 year 8 months) • Midway, Georgia

Make the small parts for 30' and 34' pilot and trawlers boats

Sales Associate

Citi Trends

February 2005 - October 2005 (8 months) • Hinesville, Georgia

Worked at register as well as stocked floor, conducted markdowns and assist in closing the store

Auditor

RGIS

December 2004 - February 2005 (2 months) • Hinesville, Georgia

Conducted inventories for retail and grocery stores

Warehouse Worker

World Super Services

April 2004 - December 2004 (8 months) • Savannah, Georgia

Unloaded trucks as well as operated electric pallet jack

CSP

SITEL

December 2002 - June 2003 (6 months) • Savannah GA

Inbound sales for Trilegiant.

Marketing Representative

West

July 2002 - October 2002 (3 months) • Hinesville, GA

Customer Service

Advocate specialist

Convergys

January 2002 - June 2002 (5 months) • Baton Rouge, LA

Work for Sprint PCS Call Center as customer service as well as activating services for regular consumers and prepaid consumers. Assisted with billing information and any phone problems or access problems to phones.

Field Supervisor/ Security Officer

Centurion Security Systems, Inc

May 2000 - December 2000 (7 months) • Honolulu, HI

I transport security guards from one school to the next for 9.5 hours 3 days out of the week. I also dispatch which is receiving 10-7's and 10-8's during my shift as well as find guards to fill sites that are open. I type a log that informs the next dispatcher what happened during my shift.

Corporal/ Admin Clerk

United States Marine Corps

November 1992 - November 1996 (4 years) • Jacksonville NC

Typed 40wpm. Did all duties of a secretary and work with all directives and ordering them. Worked as a

diary clerk which dealt with military pay.

Sales Clerk/Cashier

Montgomery Wards

November 1991 - November 1992 (1 years) • Baton Rouge LA

Walked floor of men's dept. assisting customers as well ran a register. Also stocked floor as needed

Education

Scotlandville Magnet High School

1992

Skills

Warehousing, Loading, Unloading, Team Lead, Team Lead, Shipping, Shipping Receiving, Forklift,

Warehouse Associate, Logistics, Datawarehouse, Picking Packing

Military Service

Branch: USMC

Service Country: United States

Rank: CPL

November 1992 to November 1996

Certifications/Licences

Forklift Certification

Additional Information

Skills: Microsoft, ADP, POS Register, Microsoft, ADP, POS Register

Retail Associate

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