Customer Service Team Member

PROFILE

I have Master’s degree in Management and Leadership from Campbellsville University and

am a driven and motivated person with a variety of leadership skills. My strengths include a great personality, hard work, loyalty, dedication, and the ability to improvise. I am recognized by others as a successful team member with the ability to both lead and follow. I have experience working with electronic health records and Microsoft Office Programs. EXPERIENCE

OWNER, GRAY ARROW BOUTIQUE;

CARBONDALE, IL — 2019-2022

Owner and operator of a T-shirt business. Fulfilled all orders from Etsy, Facebook, Instagram, store website and call-in orders. Designed graphics, purchased supplies, and created marketing materials and strategies. Provided customer service to retain repeat customers and maintained a balanced budget to ensure a profit each year. PURCHASING MANAGER, COMMUNITY HEALTH AND EMERGENCY SERVICES; CARBONDALE, IL — 2014-2017

Maintained medical inventory and reviewed purchase requests. Maintained records of requests, purchases, contracts and vendor information. Negotiated prices and contracts with suppliers and vendors while building and maintaining relationships with vendors. Researched most cost effective options for purchasing to ensure responsible use of grant funds.

HEALTH INFORMATION QUALITY REVIEWER, SOUTHERN ILLINOIS HEALTHCARE; HERRIN, IL — JULY 2013-2014

As a clinical reviewer, monitored healthcare documents before uploading them to an electronic software. Handled the daily responsibilities of checking medical records in the ER, inpatient and ambulatory records. Collaborated with providers and managers to ensure all information is accurate.

DANA TIPPY, MSML

907 Laminack Road, Carterville, IL 62918 618-***-**** ad2p8j@r.postjobfree.com MEDICAL RECORDS ASSISTANT, SOUTHERN ILLINOIS HEALTHCARE (PART-TIME) — 2012-2013

Creating and processing a medical record into the patients folder. SALES ASSOCIATE, HIBBETT SPORTS; HARRISBURG, IL — 2004-2005 Followed the guidelines of management while providing quality customer service. Maintained knowledge of each department in the store as well as all sales and promotions for the week.

LEAD CASHIER, MAD PRICER; HARRISBURG, IL — 1999-2004 Provided excellent customer service and monitor the front of the store. Performed cash transactions and refunds. Responsible for all cash registers to be ready when store opens and cashing out at the end of the day.

EDUCATION

CAMPBELLSVILLE UNIVERSITY, CAMPBELLSVILLE, KY — MASTER’S IN MANAGEMENT AND LEADERSHIP, 2015

MID-CONTINENT UNIVERSITY, MAYFIELD, KY — BACHELOR’S IN PSYCHOLOGY AND COUNSELING, 2012

JOHN A. LOGAN COLLEGE, CARTERVILLE, IL — GENERAL STUDIES, 2010 SOUTHEASTERN ILLINOIS COMMUNITY COLLEGE, HARRISBURG, IL — GENERAL STUDIES, 2006

SKILLS

• Microsoft Office

• Apple Suite

• Chart Maxx

• Meditech

• Cricut Design Space

• Photo Editor

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