Customer Service Technical Support
Resume:
SKILLS
• Oriented in Microsoft
Office Microsoft applications Office Word such as:
Microsoft Office Excel
Microsoft Office PowerPoint
• Fast learner
• Hard working
• Motivated and dedicated
• Office Management
• Bookkeeping, A/R & A/P
• Financial Reporting
• Detail-Oriented
• Extraordinary
Communication Skills
• Patience
• Speed
• Amenable to work under pressure
Rica Mae E. Cabelto
4456 Sagittarius St., Ma. Luisa Subd., Brgy. 177
Camarin, Caloocan City 1400
ad2p80@r.postjobfree.com
EXPERIENCE
Assistant Personnel
in Accounting & Auditing Services
August 2018 – June 2021
Audit assistants are entry-level auditing professionals who perform basic auditing tasks under the guidance of a senior auditor. My responsibilities as an assistant Personnel Accounting and Auditing Services are
• Test internal controls
• Ensure Continued Compliance with Tax Regulations
• Present Finance and Budget Insights to Senior Auditor for Feedback
OBJECTIVE
• To acquire valuable knowledge
and skills to complement those
that I have learned from school
in an actual job environment. In
return, I offer my service and
determination to be an asset to
your company throughout the
duration of my training period.
• Seeking a fast-paced,
challenging role that keeps me
sharp and where I can
demonstrate my ability to
problem solve under pressure.
Customer Support Representative
– Financial Account in Cognizant
July 2021 – February 2022
A customer service representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. My responsibilities as a Customer Service Representative are
• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication Technical Support
Representative –
Telecommunications
Account in Concentrix
February 2022 – July 2022
Technical Support representatives help
customers resolve technical problems
associated with a product or service. My
responsibilities as a Technical Support
representative are
• Actively listen to customers to understand
their issues or concerns
• Interview clients to gather information
useful in providing recommendations and
solutions to a technical problem
• Install, configure, and troubleshoot
computer/device systems, servers, and
network issues.
Growth Consultant – Sales
Account in TaskUs
Philippines
August 2022 – April 2023
Growth Consultant representatives help
restaurant partners ensure good sales and
performance by implementing strategies and
procedures that are designed to improve
their efficiency in the industry. My
responsibilities as a Growth Consultant are
• Conduct interviews with restaurant
partners to gather information about
their concerns.
• Research restaurant partners’
organizations to identify and solve
problems that are affecting their growth.
• Recommend strategies to ensure good
performance inside the industry they are
in.
Customer Support
Representative –
Telecommunications
Seasonal Account in Alorica
May 2023 – September 2023
• Resolves product and service problems for
customers and serves customers by availing
product and service information.
• Offering frontline support and responding to
customers interacting with the company's
products.
• Ensure that the customers are happy with the
company's service.
Customer Support
Representative – Retail Seasonal
Account in PartnerHero
December 2023 – January 2024
• Manage customer queries and complaints.
• Processing orders, forms, applications, and
requests.
• Provided courteous and knowledgeable
customer service in every area of the store.
EDUCATION
SJDM, Cornerstone College Inc.
(2017 – 2019)
Accountancy and Business Management
• 190 Libis II, Muzon, City of San Jose del
Monte, Bulacan
REFERENCES ARE AVAILABLE
UPON REQUEST.
Contact this candidate