Stefani Walker Knox

***.***,****

ad2p5l@r.postjobfree.com

Work Experience:

Paraeducator

Beaverton School District – Beaverton, OR – October to Present

Work in classrooms K-12.

Inside Sales/Services

Medallion Industries – Portland, OR –January 2022 to July 2023

Prepared window quotes for the sales team, updated quotes and made changes as needed. Uploaded quotes and cost into Woodware, issued credits, and received payments.

Scheduled services for the technicians while keeping customers updated and aware of any potential issues or concerns.

Customer Care

Renewal By Andersen – Temporary Position – Tualatin, OR – June 2021 to Jan. 2022

Worked in conjunction with other departments to address all issues and concerns with customers regarding window orders.

Effectively communicated with customers regarding product issues and questions. Assisted with scheduling services for the technicians.

Customer Service Representative

Waste Connections – Portland, OR – August 2017 – June 2021

Worked in conjunction with other departments to resolve customer disputes.

Interviewed customers and recorded information into the computer with accuracy.

Spoke to customers by phone and in person to receive orders for installation, discontinuance, or change in service.

Delivered services to customers in a manner that promoted goodwill.

Resolved customer complaints.in an efficient and timely manner.

Worked in a fast pace, high volume call center environment. With efficiency.

Solicited sale of new or additional services.

Covered for the reception desk when necessary.

Substitute Teacher

Swing Education – San Mateo, CA – May 2017 – August 2017

Worked in classrooms K-12.

Student

Portland Community College – Portland, OR – December 2015 – May 2017

Disputes Coordinator

Capital One – Tigard, OR – January 2014 – December 2015

Served as point of contact for research and analysis of disputes claims.

Acted as an intermediate for external relationships with merchants in resolving issues related to dispute claims for the customer.

Utilized Visa and MasterCard chargeback tools and rules to prevent customer and department loss.

Prepared letters for our clients and customers

Resolved customer complaints in a timely manner.

Successfully handled a high volume of calls.

Facilities Lead

Digimarc – Beaverton, OR – September - 2007 – August 2008

Served as a point of contact for contractors for all building issues.

Successfully handled all employee questions and concerns on a daily basis.

Worked in conjunction with vendors regarding vending machines, printers and faxes. .

Organized parties and events.

Supervised front desk receptionist.

Education:

University of Phoenix – Bachelor’s Degree – Business Management

Foothill College – Associate – Early Childhood Development

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