Quality Control Logistics Manager

PAMELA M. HOYLES

Wake Forest, NC ● 919-***-**** ● ***********@*****.***

LinkedIn.com/in/XXX

Logistics Manager

Leading top-performing teams to exceed corporate objectives with effective logistics management. Dedicated, results-focused professional with over 15 years of experience leading operational initiatives to drive revenue, client satisfaction, and efficiency, leveraging in-depth industry knowledge and compliance expertise. Expert communication skills deployed to collaborate cross- functionally and resolve issues. Talent for forging relationships with colleagues, stakeholders, and leadership to overcome challenges and exceed goals. Adept in monitoring, improving, and driving operations and processes to deliver consistent results. Technology: MS Office 365, Peoplesoft, SAP

Accomplished leader with expertise in the energy industry including performing quality control checks and documenting key occurrences.

Self-motivated and upbeat with the ability to inspire others and boost team morale.

Noted for reliability and attention to detail, often foreseeing obstacles in dynamic environments and planning solutions in time-sensitive situations. PROFESSIONAL EXPERIENCE

Dominion Energy Southeast Energy Group • Durham, NC 2004 to Present Transmissions Process Assistant III/Compliance Coordinator, 2022 to Present Managed essential documents for a region covering 12 counties such as comprehensive records and files. Championed technical improvements including the creation of a share point site, increasing efficiency, accuracy, and ease of use. Strengthened productivity by effectively tracking work goals such as completion of paints, LDFs, and maintenance. Deployed organization and multitasking skills to compile data, perform quality control checks, and document key occurrences. Collaborated cross-functionally with the GIS dept to communicate and dispense information, increasing compliance with strict regulatory requirements.

• Vital contributor to cohesive operations by monitoring compliance data and cultivating relationships with the state and regulators for compliant activities.

• Designed a communication tool on a website to increase compliance to house public information and restricted information.

• Significantly improved morale for the team with an upbeat personality, knowledgeable mindset, and ability to bring people together.

Process Assistant III, 2005 to 2022

In the Raleigh and Apex, NC locations, led a team to drive work quality and compliance for the installation and maintenance of natural gas lines. Processed paperwork for multifaced projects across maintenance, engineering, and sales departments. Leveraged in-depth industry knowledge and compliance expertise to process an array of project paperwork including day-to-day personnel paperwork.

• Prevented massive gas incidents with effective and efficient operations management.

• Cultivated community engagement with March of Dimes and United Way volunteer work.

• Worked in team-driven environments using strong communication skills, delving into projects with engineering for the planning and the execution of new installation gas or destruction of gas.

• Secured and retained new accounts by collaborating with the sales department, offering a wealth of knowledge and a motivated outlook.

“Pam is determined,

dedicated, organized,

and a hard worker. She

is able to solve complex

problems with little

direction and or

support. During the

transition from the use

of Peoplesoft to SAP

she was able to lead

our team to understand

the application of SAP

seamlessly.”

L. Negrin

IMPROVED EFFICIENCY

TEAM MORALE INCREASE

COHESIVE OPERATIONS

PAMELA M. HOYLES P AGE 2

Economic Resource Commitment Analyst, 2004 to 2005 Employed operations management techniques to oversee electric load forecasting and planning generation dispatch for the Columbia, SC location. Guided decision-making to save money and drive efficiency by forecasting near-term hourly loads and determining the most economical use of generation and power purchase. Reviewed essential reports daily with high accuracy from different power plants in the territory on maintenance and unscheduled outages to determine available electrical load.

• Vital participant in revenue growth and client satisfaction attainment by analyzing how much generation was available by the hour and what price using cutting-edge technologies.

• Noted for being dependable and detail-oriented, tapping into resourcefulness during turbulent weather to resolve issues with timeliness.

• Honed proactive communication skills with clear and specific written communication for clients and institutions. EARLY CAREER

Halifax Community College ● Mathematics Instructor Sonoco Products Company ● Administrative / Shipping Manager Plant Controller Sonoco Products Company ● Office/Quality Manager

FRITO – LAY INC. ● Operations Resource Manager

ABBOTT LABORATORIES USA ● Logistics Supervisor

EDUCATION

University of South Carolina ● Bachelor of Science, Statistics COMMUNITY SERVICE

Vice President, American Association of Blacks in Energy 2007- 2009 Volunteer, American Red Cross 2005

Volunteer, March of Dimes (Team Captain 2006 and 2013) Volunteer, Site Coordinator United Way 2007- 2015

Training for the United Way S.P.A.R.C. Nonprofit Board 2015 United Way Leadership Contributor 2014 - Present

DATA ANALYSIS

REVENUE GROWTH

DECREASED EXPENSES

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