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Business Development Customer Service

Location:
Hyderabad, Telangana, India
Posted:
January 12, 2024

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Resume:

RESUME

V S S S SITARAMAM MARLA

Phone : +**986-***-**** E mail : ad2p50@r.postjobfree.com

1. Completed Graduation in

Industrial Engineering

from Indian Institution of

Industrial Engineering,

Mumbai.

2. Completed Diploma in

Mechanical Engineering

from SMVM Polytechnic,

Tanuku.

3. P.G. Diploma in AUTOCAD

16TH February 1976

Telugu

Hindi

English

Underwent Workshop on 5S

Underwent Workshop On

Quality Circles

EDUCATIONAL

QUALIFICATIONS

DATE OF BIRTH

LANGUAGES

KNOWN

TRAININGS /

WORKSHOPS

To build carrier in professional seeking management position in Quality / Customer Service / Production with a leading organization of repute in any manufacturing industry. Result – oriented professional with 15+ years of experience in Production, Quality Assurance, B2B marketing, Project Sales, Client Relationship Management and new Market Development, Business Development role.

Core sectors of engineering viz. Steel / Cement / Power / Fertilizers

/ Paper / Mining & Mineral Processing / Bottling and Conveying / Food and Beverage / Railways / Dock Yards / Oil and Gas / Infrastructure / Pharmaceuticals / Automobiles / Packaging / Construction & Building / OEM’s / Consultants etc. 1. Manager – Business Development

Presently working as a Manager–Business Development (Projects) in Austro Plastic Industries LLP, Hyderabad, since Dec 2019.

This company is a manufacturing of PVC Electrical Conduits & its fittings, cPVC, uPVC and underground drainage pipes with the brand name of “Austro”. Its turnover is INR15 Crores per annum and Reporting – to Managing Director.

Research and identify new business opportunities - including new markets, growth areas, customers, partnerships, products and services.

Increased the sales growth @20% and client base @25% last year.

Acting as a catalyst for improvement in company’s performance and product design.

Evaluate the enquiry, preparing the techno commercial offer and participating in bidding process.

Maintain the customer database and analyze the progress of customer contract review.

2. Manager – QA & Customer Relations

Worked as a Manager – QA & Customer Relations in Vin Polymers

& Composites Pvt. Limited, Hyderabad., from Sep 2016 to Nov 2019. This company is into manufacturing of Engineering Plastic customized items and its turnover is INR 9 Crores per annum.

Reporting to – Director (Operations).

3. Manager – QA & Customer Relations

Worked as a Manager – QA & Customer Relations in Polymer Industries India Ltd., Hyderabad., from Nov 1999 to March 2016. This company is into manufacturing of Engineering Plastic customized items and its turnover is INR 25 Crores per annum. CAREER OBJECTIVE

PROFESSIONAL SYNOPSIS

INDUSTRY EXPOSURE

CAREER GROWTH

JOB PROFILE

Negotiation Skills

Business Acumen

Project Management

Analytical & Problem

Solving

Time Management

Technical Skills

Production Planning

Customer Contract Review

Corporate Sales

Project Sales

ISO Quality Management

Systems, 5S, QC Tools etc.

Handling of Customer

Complaints

Tally

Team Work

Multi-tasking

Able to work calmly

-under pressure

Father’s Name

M. Chakrapani

Spouse

Graduate - Home maker

Kids

One son (17 years)

Vehicles

Two-wheeler

Time to join

One month from the offer

Residential Address

Flat No.: 302,

SVR MS Enclave,

Road No.: 3,

Vasanth Vihar Colony,

Moulaali,

Hyderabad – 500 040

SKILLS

PERSONAL DETAILS

Responsible for smooth working of Quality and Customer relations departments.

Maintain a team of 10 members and reporting to

Operations Head.

Being as a central point of information for business relationship aspects as well as business growth.

Acting as a catalyst for improvement in company’s performance and product design.

Worked as a Management Representative for ISO 9001.

Preparation of MIS reports.

Responsible for enquiry evaluation, preparing the techno commercial offer and participating in online bidding process.

Maintain the customer database and analyze the progress of customer contract review.

Handled the customer complaint handling process and provide suggestions to resolve the complaint.

Prepare and implementing quality systems, procedures and internal control plans for manufacturing operations as well as products ensuring accomplishment of business goals.

Monitoring the overall functioning of process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

Inspection of incoming / in process / final product & product testing.

Design, drafting the product by using AutoCAD as per customer’s requirements and getting the product approval from customer for manufacturing.

Managing inspections with TPI agencies like RITES, DNV, TUV, BVIS, SGS, BHEL, MECON, M&N DASTURE, IRS, TPL, RDSO, CLW etc.

4. Sr. Supervisor – Production

Worked as a Sr. Supervisor – Production & Quality in Kakarla Electric & Electronic Company P Ltd, Hyderabad., from May 1998 to Oct 1999. This company is into manufacturing of Stabilizers for domestic and Industrial applications and reporting to Production Head.

5. Supervisor – Supplier Quality

Worked as a Supervisor – Supplier Quality in The Thana Electric Supply Company Ltd, Hyderabad., from Jan 1997 to May 1998. This company is into manufacturing of Power Transformers and its turnover is 25 Cr PA and reporting to Quality Head. JOB PROFILE



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