JADE DELPHI

ad2p4q@r.postjobfree.com 559-***-**** Fresno, CA 93710

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skills

Punctual and Dependable

Problem-Solving

Indirect Patient Care

Team Building

Conflict Negotiation

Customer Service

Payment Processing

Creative Thinking

Patient Dietary Requirements

Inventory Control

Menu Planning

Food Preparation

Safe Food Handling

Works Well Under Pressure

Inventory Management

Supervising Food Prep

Ordering and Requisitions

Employee Scheduling

Recordkeeping and Documentation

Draft Writing

Speech Writing

Analytical Thinking

Westlaw and LexisNexis

Office Management

MS Office Proficient

Experience

VA Hospital Fresno, CA

Dietetic Health Technician

05/2012 - 12/2019

Communicated with management or other staff to resolve problems.

Maintained confidential documentation of patient information to stay compliant with federal regulations.

Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.

Responded quickly and with deep care for patients to build trust and rapport.

Identified, researched and resolved issues with hours worked.

Responded to employee inquiries regarding payroll and timekeeping.

Tracked employee vacation, personal and sick leave earnings and use.

Prepared and balanced end-of-period reports and reconciled payroll issues.

Established employee payroll files and updated existing files with new information.

Managed payroll for temporary, hourly and salaried employees.

Managed payroll and time and attendance systems.

Obtained food preference data and assisted patients with making meal selections.

Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.

Developed and oversaw preparation of specialized diets.

Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.

Calculated nutritional requirements to assess adequacy of diet and nutrition support.

Established healthful and therapeutic meal plans and menus for individuals with health conditions.

Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.

Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.

Determined food and beverage costs and assisted in implementing cost control procedures.

Concurrent duties as VA personnel mediator:

Facilitated communication and collaboration among disputants using mediation methods as trained by the VA.

Facilitated settlement agreements and drafted documents containing resolutions and obtained signatures from both parties to finalize agreements.

Employed proven conflict-resolution methods to alleviate grievances between parties.

Law offices of Richard Yrulegui, Inc.

Fresno, CA

Billing Specialist

01/2007 - 08/2009

Managed numerous client accounts to track and collect money owed.

Input payment history and other financial data to keep customer accounts up-to-date in system.

Obtained prompt payments for open bills by interacting with appropriate parties.

Coded invoices properly based upon patient services and medical records.

Managed account receivables to maintain payments within net terms.

Investigated and resolved issues to maintain billing accuracy.

Worked with billing software to create and submit large numbers of client invoices each day.

Sent meticulous and accurate bills to collect payment from customers according to company protocol.

Performed data import, scanning or manual keying processes to verify invoice accuracy.

Processed and sent invoices, adjustments and credit memos to customers. Law Office of Darryl B. Freedman Fresno,

CA

Paralegal

06/2005

- 12/2006

Organized exhibits for trial by preparing materials and supporting documentation.

Prepared clients for appointments, depositions and testimony.

Used WestLaw and LexisNexis to examine secondary sources, statutory and case law and federal and state regulations.

Interviewed clients and obtained vital case information to support associates.

Reduced workflow downtime by effectively organizing and managing client billing and case management files.

Entered data into and managed litigation databases and Excel spreadsheets.

Coordinated subpoena services and other support activities for legal office.

Filed pleadings and paperwork with court clerk to meet strict deadlines.

Participated in client interviews, observed questioning process and documented information.

Produced well-researched and articulate legal briefs, pleadings and statements.

Law office of Ernest Howe Fresno, CA

Paralegal

01/2002 - 09/2004

Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.

Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Pitched in to help with office tasks during busy periods and staff absences.

Hired contractors and paid out invoices after verifying transaction information.

Organized and maintained documents, files and records.

Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Operated as liaison with IT team to quickly act on and resolve onsite computer and technology issues.

Monitored office supplies to replenish needed inventory before depletion.

Conducted research and analyzed documents to prepare findings and formulate alternatives.

Filed pleadings and paperwork with court clerk to meet strict deadlines.

Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.

Filed pleadings and appeals with court clerks to expedite trial proceedings.

Drafted correspondence, documented data and submitted materials to appropriate parties.

Managed office scheduling and kept accurate notes on deadlines, motions and other dates.

Drafted legal complaints, summonses and interrogatories.

Delivered subpoenas and coordinated law office activities.

Participated in client interviews, observed questioning process and documented information.

Created and updated case management and client account databases.

Drafted motions, briefs and other legal documents.

Conducted thorough research and review of case information to assist attorneys.

Liaised between attorney and outside counsel, exchanging information.

Handled telephone calls, meeting plans and conference organization requirements.

Organized and executed court calendar with daily cases and supervisor meetings.

Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.

Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.

Provided administrative support and conducted research to assist attorneys in civil litigation preparation.

Education and Training

Fort Benjamin Harrison Indianapolis, IN

US Department of Defense Certification "A" TRACEN in Public Affairs And Photojournalism 05/1989

California State University Fresno Fresno, CA

California Teaching Credential in Cross-Cultural Learning Certified, K-12 08/2000

California State University Fresno Fresno, CA

Bachelor of Arts in Art/Art History

12/1993

San Joaquin College of Law Clovis, CA

Paralegal Certification in Civil Litigation

08/1993

Contact this candidate