Hello

I’m Jessica Scoles

**** ********* **.

Toledo, OH 43623

419-***-****

ad2p4p@r.postjobfree.com

Skills

Friendly and motivated with excellent sales, customer service and communication skills to build relationships and maintain loyal business contacts. Organized and detail-oriented, able to manage efficient and affect operations. Results focused on professional, proactive leaders with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Flexible hard worker eager to apply time management and organizational skills in various environments, seeking opportunities to expand skills while facilitating company growth. Reliable, proactive and punctual with a team oriented mentality. Dedicated, and currently pursuing employment options where good customer service and positive attitude will make a difference.

Experience

November 2021 to present

Promedica Flower Hospital, Sylvania, Ohio - Patient Service Coordinator

●Key member of a patient centric care model within an office setting.

●Able to proficiently end effectively navigate through multiple IT platforms and applications.

●Immediately greet patients and visitors to practice.

●Register new patients and verify patient demographics and insurance information on existing patients.

●Answer and triage patient telephone calls, record complete and accurate messages and obtain necessary instructions from providers.

●Coordinate the scheduling of patient appointments,

●Reschedule for follow up as requested by providers.

●Collect appropriate co-pays, deductibles or visit fees.

●Document medical charts, forms, and all electronic communications.

●Maintain provider schedules to meet customer requirements and productivity standards.

●Assist clinical staff with outgoing phone calls to patients, pharmacies, and other providers as necessary.

●Complete the daily charge and payment reconciliation process.

February 2019 to November 2021

Ideal Image Perrysburg, Ohio - Business manager

●Drove sales results by promoting and selling aesthetic services.

●Responsible consultations with customers and general sales.

●Provided follow up with previous potential clients.

●Renewed potential client interest by promoting events and new services.

●Responsible for staff scheduling and recognition.

●Provided treatment plans and payment plans for existing clients.

●Responsible for all cash and credit reconciliation and bank deposits.

March 2012 to February 2019

Penn Entertainment DBA Hollywood Casino Toledo, Ohio - Assistant Pit Manager

●Responsible for supervising staff and daily management of a designated shift in the Table Games Department.

●Provided oversight for all games on designated shift.

●Supported and managed operational goals and monitored achievements of performance and profit objectives.

●Coordinated with management to assist with any scheduling conflicts.

●Responsible for assisting in the budget process for the department by providing recommendations.

●Actively promoted and demonstrated superior customer services, ensuring standards were followed by all team members and addressed issues as they arose.

●Monitored chip and cash transactions between dealers and customers and ensured that proper payouts were made to customers.

●Handled customer concerns and requests.

●Maintained strict confidentiality in all departmental and company matters.

● Responsible for staff development and training.

●Provided recommendations for staffing.

●Managed work procedures and expedited workflow.

Education

June 1995 to August 1999

University of Toledo, Toledo, Ohio - Associates in Business

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