Vly Resume

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KYMBERLY DYER

**** ******* ****, **********, **** 45111, United States 513-***-**** ad2p4b@r.postjobfree.com

Professional Summary

Provided excellent customer service and sales

experience for customers in a call center

environment for 8 years. In addition to extremely

personable and able to handle any situation that is

thrown my way with a professional manner.

Caretaker 12/2015 - 02/2020

Milford, Ohio

.

Monitoring vital signs.

Shower and laundry assistance.Cared for my

mother and father as they grew older.

« Assist with self-administration of medication

as required.

* Contribute to a positive living environment to

enhance the

* Provided transportation to appointments,

shopping and other activities.

Providing medication assistance.

* Processed and paid all household bills.

Assists with transfers and ambulation

including use of cane, walker and wheelchair.

Assist with nutrition, range of motion and

medication reminding.

¢ Ensure activities of daily living are done with

care.

* Provides health care tasks, personal hygiene

services, housekeeping tasks and other related

support services essential to health.

Help with personal hygiene.

Keep records of everyday activities, food

intake, and health information.

Remote Senior Customer 10/2007 - 09/2015

Service Representative

FedEx Tech Connect, Blue Ash, Ohio

oe

Billing, product support and customer

purchases.

Upholding company standards and policies.

Performed required office administrative

duties.

Evaluate problems of the customers and

provide logical lasting solutions.

* Provide personalized customer service by

responding to the needs of the customers.

Resolved problems of clients.

Operating with general office equipment and

computer programs.

« Keep members informed of the status and

progress of their service requests.

+ Receive and review member service requests

in a timely manner.

¢ Use logic and reasoning skills to address and

resolve issues that may impede delivery of

quality service.

Gathering information from clients.

Ensure outgoing shipments are handled in a

oe

timely and efficient manner.

* Communicated estimated delivery times and

delays to customers.

* Got in touch with stations to track where

packages were at a specific time.

Education

Communications 08/1988 - 08/1989

University of Cincinnati, Cincinnati, Ohio

Skills

Building connections

with customers

Quick learner

Microsoft applications

Exceptional

communication skills

Efficient in a timely

manner

Contact this candidate