Change Management Program
Resume:
Rick A. Clemens
St. Louis, MO
ad2p3t@r.postjobfree.com
www.linkedin.com/in/rclemens01
Experience Summary
Enterprise Portfolio Management, Program Management, Organizational Change Management, Innovation and Performance Improvement Professional with over 25 years focused on achieving results in environments requiring continuous improvement. Experienced in creating innovative project and change management solutions designed to meet the challenges confronted by organizations. An accomplished, results-driven, and decisive leader experienced in achieving excellence within a variety of industries by building partnerships and participation amongst stakeholders. Works to increase revenues and reduce operating costs while improving quality of services utilizing strong problem solving and communication skills. Recognized for achievements as a people manager, administrator, and management consultant in large to medium companies. Work Experience
Rabobank December 2017 – November 2023
Sr. Program Officer, Head of EPMO/PMPA October 2019 – November 2023
Led North America development, implementation and enhancement of common portfolio and project management standards, associated tools and documentation (i.e., policies, vendors, governance, benefits.)
Led project portfolio planning, change roadmap, and reporting in cooperation with Global Program Office (GPO) to facilitate successful delivery of project investments to maintain alignment with the bank’s strategic goals.
Managed team of PMs and officers in STL and NY to provide guidance and accountability to project practitioners and ensure bank’s PM framework and standards are adhered to.
Oversaw and/or undertook impartial project reviews as a member of Project Board(s) and performed health checks to ensure the overall delivery safety of project investments, addressing/escalating actions arising from these reviews.
Independently assessed project manager performance, project planning and execution progress across the portfolio and communicated observations and recommendations on important deadlines, progress and risks to PPC NA and senior management.
Led annual local project portfolio planning process and cross coordination with Global PO, Finance, IT and C-suite to evaluate and develop prioritized list of project investments for input to the annual budget process for infrastructure, data and application change requests.
Coached, trained and hired managers and project practitioners and promote learning & development of PM skill sets and best practices and technical advisor.
As a Risk Control Partner, coordinated with Risk to minimize operational risks
(collect/prioritize in Archer) and mitigate via training/process improvement measures with broader PM community.
Contributed to the production of high-quality content, action-orientated reporting, analytics and key performance indicators reports for the North America Executive Team (NAET) and key internal stakeholders, auditors and regulators.
Sr. Project/Program Manager December 2017 – October 2019 OneRural, Rabo Diversified Services, Consolidated Planning Services and Rural Vision
Led complex organization-wide projects with high risk potential; including information technology and product design initiatives from inception to delivery and closure.
Established project vision, scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
Developed and track project plans including project timelines and milestones using appropriate tool and the resulting impact on time, scope, budget and benefits.
Oversight of changes impacting data warehouse and regional data lake.
Maintained and manage project risk and issue logs.
Produced regular project status reports for multiple audiences. Education
MA, HR
Management/Organization
Behavior –
Washington University –
St. Louis, MO
BS, Political Science –
Missouri State University –
Springfield, MO
Years in Practice – 25
Professional Certifications
TIL Foundations v3
Lean/Six Sigma Black Belt
PMP (exp.)
Professional Memberships
PMI Project Management
Institute
Organizational
Development Network
ISPI (International Society
for Performance
Improvement)
ASQ (American Society for
Quality)
Rick A. Clemens
2 P a g e
St. Louis, MO
ad2p3t@r.postjobfree.com
www.linkedin.com/in/rclemens01
Monsanto August 2016 – October 2017
IT Integration Organization Change Management Program Manager - Merger and Acquisition Global Organization Change Management Lead - Application Development Services Transition
Developed and managed the Organization Change Management Project Plan and strategy to support the Bayer acquisition impact to ITS and ADS.
Created detailed plan and deliverable to implement the change strategy.
Coordinated the transformation team members’ participation in the execution of the change plan.
Project managed the movement of the data warehouse from St. Louis to Raleigh managing the equipment movement, redundancy, testing and monitoring.
Created detailed work plan which identifies and sequences the activities needed to successfully complete the project.
Determined the resources (time, money, equipment, etc.) required to complete the project.
Developed a schedule for project completion that effectively allocates the resources to the activities.
Determined the objectives and measures upon which the project will be evaluated at its completion Staff the project which includes interview and selection process.
Executed and monitor the project and adjust as necessary to ensure the successful completion of the project.
Established a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project.
Developed detail project plan and strategy to address the following o Leadership & Commitment
o Risk Management and Controls
o Organization Alignment
o Acceptance & Adoption
o Governance
CGN Global May 2014 – August 2016
Principal Consultant – Illinois Department of Transportation, Illinois Central Management Service, St. Louis Bi-State Metro Transit, Caterpillar, OSF Hospital and St. Louis Physician’s Alliance
Managed value stream analysis project to determine key areas of improvement and chartered change to improve efficiency, quality and cost.
Managed IT project to guarantee business requirements were being met in an application’s development.
Led training design, change management and communication efforts on large scale initiatives to increase stakeholder engagement, change adoption, and executive buy-in. Consulted and developed IDOT and CMS Personnel team’s capabilities, tools, and practices.
Acted Lean Six Sigma program manager to move from paper-based process to electronic repository using DMAIC approach.
Partnered with business leaders and project teams to deliver business process improvements, and workflow automation improvements in recruitment, hiring, and performance management, to yield maximum service responsiveness, high quality information management, and cost effectiveness.
Established metrics and measurement process of R&D department to increase speed to market, and reduce cost.
Performed procedure review and planning to conduct a FEMA HSEEP Exercise.
Project management and consultant for the implementation of Accountable Care Organizations.
Strategic planning and partnership to establish a Clinical Integrated Network for a regional hospital system.
Rick A. Clemens
3 P a g e
St. Louis, MO
ad2p3t@r.postjobfree.com
www.linkedin.com/in/rclemens01
Maryville Technologies – St. Louis, MO July 2012 – May 2014 Organizational Change Management Lead Consultant – Best Buy, Ascension Health, Cardinal Health, PNC, and Hussmann.
Developed and implemented project plans for change management to minimize employee resistance and maximize employee engagement to ultimately drive faster adoption and utilization of change strategies.
Supported project teams in integrating change management activities into their project plans.
Provided direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions.
Designed and implemented business process methodologies that are foundational to software and people solutions.
Performed training needs assessment, training plan, content design and instructional delivery.
Utilized Organizational Change methods to transformation organizations to accomplish project deliverables.
BJC Healthcare – St. Louis, MO December 2009 – July 2012 Director -Clinical Workflow Improvement Training & Development
Oversaw project management for the design, development, implementation, maintenance, and training of programs for physicians, clinicians, managers, and leaders utilizing new clinical processes and associated technology.
Directed team of 11 instructional designers, clinical educators, subject matter experts, and project managers.
Directed instructional design approach using appropriate delivery medium in support of deployment initiatives, including computer-based training, job aids, technical and training manuals, and train-the-trainer curriculum to facilitate adult learning.
Benchmarked change management strategies and best practices for adoption and integration. Competently managed internal change through the involvement of key hospital stakeholders.
Managed personnel, financial, operations, marketing, and internal/external relations.
Oversaw training of new and existing processes in hospitals and evaluated impact on patient- centered care.
o Created curriculum and materials for patient care optimization of 4,500 hospital clinicians, managing the rollout at eight community hospitals. o Developed CPOE (computer physician order entry) learning strategy and plan supporting the implementation of meaningful use elements for 6,000 physicians and 4,500 clinicians.
UniGroup, Inc. – Fenton, MO February 1996 – December 2009
(United Van Lines & Mayflower Transit)
Senior Next Generations Systems Program Manager (2007 – 2009) Senior Organization Development Consultant (1999 – 2007) Organization Development Consultant (1996 – 1999)
Facilitated the creation of the overall project plan including work activities from project initiation to close.
Developed overall project deliverables, change management process, business user requirements and implementation plan of the re-engineered enterprise service agreement system.
Partnered with executive management to translate corporate mission and goals into pragmatic actions.
Provided consultative strategic and business planning services to affiliates. Rick A. Clemens
4 P a g e
St. Louis, MO
ad2p3t@r.postjobfree.com
www.linkedin.com/in/rclemens01
Trained the Leadership on management development strategies and succession planning.
Led the creation of a corporate online university, partnering with local universities.
Sponsored and managed ISO 9001-2000 QMS and ISO 15489 Records/Information management systems control implementation.
Managed large- and small-scale projects using Lean/Six Sigma methodologies as a Black Belt.
Assessed cultural and climate needs utilizing customer and employee surveys.
Evaluated business improvements using multiple performance measures and led process re- engineering efforts.
Managed trainers, instructional designers, and performance consultants.
Led major strategic initiatives to improve customer service, increase profitability by increasing productivity and eliminating non-value-added activities.
Create a learning organization.
Developed competency model to match individual development needs to the corporate education curriculum.
Adjunct Instructor
St. Louis University September 2016 – Present
Workforce Organization Development
Project Management Certification Courses
ITIL Prep Courses
Lean Six Sigma Courses
University of Phoenix February 2001 – August 2016
Graduate and Undergraduate Instruction
Organization Development Courses
Organization Behavior Courses
General Management Courses
Leadership and Management Course
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