Post Job Free

Resume

Sign in

Support Specialist Customer Service

Location:
Roswell, GA
Posted:
January 12, 2024

Contact this candidate

Resume:

AJAHANNA DE VARGAS

PROFESSIONAL

SUMMARY

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS ● Microsoft Office Suite

● Employee Coaching and Motivation

● Schedule Management

● HR Support

● Managing Operations and Efficiency

● Event Planning

● Customer Service Management

● Comfortable with Media, Film,

Marketing, Budgets & Fundraising

● Insurance and medical billing for the

company

● Sales and Marketing Strategies

● Contracts & Agreement Documents

● Calendar Maintenance

● Inquiry Requests

● Company Representation

● Accounts Payable and Receivable

● Personable in Community

Outreach, Organized meetings

with Foster Care, Group home,

Domestic Violence and survivors

of sexual abuse as well as other

Non-Profits

● Meeting Support, Graphics &

Advertising

● Meeting Coordination

● Postage Meter

● Directing Strong Strategic

Activities

● Research and Evaluation

● Billing and Payment

Processing

● Special Event Projects

● Recordkeeping

● Documentation

● Negotiation and Conflict

Resolution

● Greeting and Seating Clients

● Positive Attitude and

Energetic

● Property Management for 4

buildings in Los Angeles 1

property 200 units

WORK HISTORY ADMINISTRATIVE MANAGER 02/2012 to 11/2023 Fresh Box Eats, Lancaster, CA

● Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

● Gain new accounts and city contracts for homeless food pantry’s city wide and health and nutrition programs for the lower-income communities along with creating shipping plans.

● Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

● Trained employees in company and regulatory compliance requirements to promote conformance.

● Established and developed a strong administrative team by delivering ongoing coaching and motivation and fostering career advancement and evaluations on a regular basis.

● Assigned tasks, Rules of Compliance, oversee & direct team(s) of 50 at a time, Maintain office Schedule.

● Grew Financials for the company annually by 38% during the pandemic, Financial crises preparation. EXECUTIVE ADMINISTRATIVE ASSISTANT 10/2005 to 10/2011 Global Entertainment Corporation, Phoenix, AZ

● Responded to emails and other correspondence to facilitate communication and enhance business processes.

● Create financial spreadsheets and demographic portfolios.

● Organized and updated schedules for executives.

● Used software to coordinate meetings, appointments and tasks of senior executives.

● Handled scheduling for the executive's calendar and prepared meeting agenda and materials.

● Organized and coordinated conferences and monthly meetings.

● Processed travel expenses and reimbursements for executive team and senior management group. RECEPTIONIST Promoted to Office Manager 03/2001 to 08/2005 Cinema Prints, Hollywood, CA

● Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

● Keep the reception area clean and neat to give visitors a positive first impression.

● Confirmed appointments, communicated with clients and updated client records.

● Answered the central telephone system and directed calls accordingly.

● Managed multiple tasks and met time-sensitive deadlines.

● Provided clerical support to company employees by copying, faxing and filing documents.

● Answered high-volume, multi-line telephone, directing calls to appropriate company personnel.

● Gained and Maintained accounts with The Hollywood Reporter, Backstage Paper, Metro City Transportation & billboard sales & La Times article advertising for the photography arts section. EDUCATION Colorado Technical University, Student- 03/2026 4.0 GPA

BS Business Administration & Management

● Focus after graduation to Study

International Business Law with

concentration in Wealth Management &

Acquisitions

Kaplan University, Davenport, IA.

Certification, Property Development, Real Estate,

Business, 07/2007



Contact this candidate