John Montes

Fresno, CA *****

559-***-****

ad2p2l@r.postjobfree.com

www.linkedin.com/in/john-montes-98b270267

EVSE Technician, Field Service Technician,

Pharmacy Technician, Operational Management,

Cook and Customer Service

Summary

Accomplished professional with extensive experience within all facets of operations, inventory, and people management. Solid record of streamlining and overseeing optimal efficiency of organizational functions, driving enhanced operational productivity, cost savings, and process improvements. Demonstrated expertise in developing and leading diverse teams to maximize professional and business development to ensure delivery of exceptional client service as well as attainment of prescribed goals. Articulate communicator establishing strengthened relationships with all levels of management to assess and remove waste or process inefficiencies.

Areas of Expertise

Operational & Inventory Management

Strategic Planning & Implementation

Audit Management

Electrical Repair/Maintenance

Customer Service Management

Quality & Cost Control

Process Improvements

Astute Communication

Electrical Safety

Professional Experience

ChargerHelp!, Fresno, California

March 2023 - Present

EVSE Technician

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Repair, maintain, troubleshoot, and service electrical charging infrastructure using skills and tools that range from computer diagnostics to basic electrical tools

● Maintain detailed and timely documentation for repairs and installations

● Coordinate with third parties/vendors for the flawless execution of projects

● Ensure that all services and projects are delivered on-time, within the scope, and within budget

● Ensure resource availability and allocation to satisfy the service requirements of our clients

● Manage a detailed service plan to monitor and track progress

● Measure charging infrastructure performance using appropriate tools and techniques

● Report and escalate to company management as needed

● Represent the company at client locations with the highest standards of professional conduct

● Perform risk management to minimize project risks

● Establish and maintain relationships with third parties/vendors

● Create and maintain comprehensive project documentation

● Meet with clients to take detailed ordering briefs and clarify specific requirements of each project

● Attend conferences and training as required to maintain proficiency

● Perform other related duties as assigned

Sleep Number, Fresno, California

September 2021 - March 2023

Field Service Technician

Delivery, setup, maintenance and troubleshooting of Sleep Number beds.

● Conduct installation and service visits for customers; delivering, relocating, assembling, and repairing products to specifications with an expectation to personify Sleep Number’s customer experience standards.

● Present and educate on Sleep Number products and services in a manner that bolsters confidence in the customer’s purchase.

● Provide outstanding in-home customer experience. As the last customer point of contact, build and solidify the customer's life-long relationship with Sleep Number.

● Operate a company vehicle, meeting all safety and DOT standards. Page 2 5

● Perform daily tasks including processing returns, loading/unloading product, customer calls and ensuring that all daily schedules and work assignments are properly completed.

● Ensure that all work is conducted in an efficient, quality, and professional manner.

● Communicates efficiently through verbal, written and electronic communication methods with customers, co-workers, and supervisors.

● Advocate and model Sleep Number’s mission, vision and values.

● Align with all safety rules, regulations, and training.

● Performs other job-related duties as required by business needs. El Montes Restaurant, Reedley, California June 1996 – March 2020 Manager

Streamline and oversee optimal efficiency of restaurant activities by cooking all food and customer-specific orders in adherence to prescribed health codes. Direct implementation of various key tasks, including adding tickets and calculating tax along with managing work register, credit card machine, and phone as well as money and count back change. Supervise execution of administrative functions, including formulating employee schedules, adding time cards and reporting to PayChex, developing starting and backup banks for register, and creating bank deposits and signing paychecks.

● Effectively communicated and ordered supplies from wide-range of vendors along with evaluating overall vendors to ensure optimum delivery of best quality while, assessing any discrepancies.

● Ensured compliance of overall health codes to maintain outstanding cleaning conditions and efficiently manage multiple teams to assure complete client satisfaction.

● Held concurrent responsibility of addressing client queries and ensuring timely resolution of several complex issues.

● Successfully coordinated and organized various banquets and catering. Premier Concepts LLC, Bentonville, Arkansas Dec 2008 – Apr 2010 Territory Manager

Steered optimum management of organizational functions by overseeing complete shelf resets in adherence to Plan-o-Gram and conducting monthly audits of overall represented products. Performed weekly audits of on-hand corrections and collaborated with Department Managers to ensure accuracy of on-hand numbers. Implemented push sale strategies of products for displays in adherence to the corporate-specific suggestions while, setting up POP, PIP, and POS. Administered control over inventory management activities, including appropriately facing and filling all represented products on shelves, reach-in refrigerators/freeze, and cold Page 3 5

boxes along with rotating products on shelves, displays, and back stores. Maintained and timely updated personal mileage log, records, and receipts for various expenses.

● Established and maintained strengthened professional relationships with all stores and managers by consistently travelling from Reedley to several stores in Dinuba, Sanger, Hanford, Gilroy, and Reno.

● Bought serving dishes personally to overcome the previous staff issue of giving doble the amount of guacamole with the meal.

● Gained recognition by achieving Territory Manager of the Month award for June and September 2009.

● Attained appreciation by delivering exceptional record of selling promotional products and displays. Additional Experience

Merchandiser/Swamper, Donaghy Sales LLC (Budweiser), Fresno, California Produces store sales by providing point-of-purchase and shelf management services. Determines call schedule by reviewing priorities with supervisor and discussing special instructions, product promotions, new products, and price changes.

Maintains customer relationships by visiting with store managers, department managers, and employees. Answers questions, responding to special requests, and describes product features. Maintains store shelves by observing displays of company products, removing damaged or freshness-dated products, tidying store shelves, and providing optimum display of products. Maintains inventory by restocking shelves with product from inventory, observing inventory levels, prompting store management to reorder when levels appear low, and arranging for return and credit for damaged products.

Completes call report by observing display and pricing of competitors’ products. Helps field sales representatives with special promotions by setting-up displays at aisle ends, checking daily on special promotions, observing customer reaction to special promotions, forwarding observations to management, and removing promotions at end of special promotion period. Provides information by reporting growth, expansion, or closing of retail locations in assigned territory. Maintains quality results by following and enforcing standards. Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Education and Credentials

Diploma – General Education

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Mountain View Alternative School, Reedley, California Professional Development

Pharmacy Technician Program Fresno City College, Fresno, California

***License TCH 181539

OSHA, NFPA 70e

Many certifications for Electrical Safety and EV charger certifications all viewable on LinkedIn Awards

Premier Concepts LLC Territory Manager of the Month, Jun and Sep of 2009 Page 5 5

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