Customer Service Specialist
Resume:
Cari Greene
Customer Service Specialist
Cleveland Heights, OH 44118
****************@*****.***
My personal and professional goal is to obtain a new career in which I can utilize my current strengths and skills while also developing new ones.
Authorized to work in the US for any employer
Work Experience
Full Time Student
Arizona State University - Tempe, AZ
January 2016 to Present
• Took time off from working to attend ASU's Bachelor's degree program online
• 3 years of studies in Mass Communications & Media Studies at the Walter Cronkite School of Journalism
• Degree still in progress
Customer Service Specialist
Postal Annex+ Store 0253 - Richmond Heights, OH
August 2020 to December 2023
• Performed several job duties while multitasking and providing excellent customer service
• Took orders, packed, and shipped letters, flats, and parcels to customer specifications
• Fielded customer complaints and questions
• Performed data entry/inventory
• Assisted customers with a warm, professional attitude and developed excellent rapport File Clerk
Jump USA - Cleveland, OH
January 2008 to January 2020
• Sorted, organized, and maintained office records accurately
• Updated existing records and added new records as needed
• Removed outdated documents as per the company file maintenance procedures Office Assistant
Northeastern University - Boston, MA
August 2006 to May 2007
• Served as Office Assistant for Northeastern University's Undergraduate and Graduate Journalism Department
• Sorted mail, answered phones, greeted professors/students/prospective students
• Promoted to Computer Lab Assistant
Education
Bachelor's in Major: Mass Communications/Media Studies Arizona State University
January 2016 to Present
Skills
• Customer Service (10+ years)
• Cashier (10+ years)
• POS (10+ years)
• Microsoft Office (10+ years)
• Data Entry (10+ years)
• Cleaning (10+ years)
• Mac OS (10+ years)
• Barista Experience (2 years)
• Office Administration (10+ years)
• Journalism (10+ years)
• Blogging (10+ years)
• Records Management (10+ years)
• Typing
• Sales
• English
• Customer support
• Administrative experience
• Time management
• Phone etiquette
• Communication skills
• Customer service
• Cash register
• Typing
• Sales
• POS
• Heavy lifting
• Barista experience
• Windows
• Social Media Management
Languages
• English - Fluent
• Spanish - Intermediate
Awards
Nomination for Partner of the Quarter at Starbucks Coffee Company March 2020
Certifications and Licenses
Certified Notary Public
June 2021 to June 2026
Driver's License
May 2021 to May 2025
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