Kelli Sweeney

+1-912-***-****

ad2p1x@r.postjobfree.com

Authorized to work in the US for any employer

Summary

Seeking a position with a customer-focused, growth-oriented organization in the Coastal Georgia area, where I can successfully utilize my Manager/Supervisor experience, positive demeanor, distribution/logistics background, and proven abilities. Work experience

Conductor, Norfolk Southern

Savannah, July 2022 - October 2023

Road on train and called signals to dispatch, kicked cars into proper locations, threw switches on track for train placement.

Field Representative, Grainger Industrial

Savannah, November 2019 - July 2022

Traveled around Savannah to Statesboro servicing customers with supply needs. Stocked items and reordered supplies when low. Maintained supply vending machines with supplies and maintenance support.

Customer Service Coordinator

Yancey Power Systems - Pooler, GA

December 2017 to November 2019

● Responsible for scheduling appointments for repairs coming into the shop, directing multiple phone lines, email correspondence and billing.

● Creates all work orders in Service Link using write ups given by the techs, update customers using email, phone, and Modern.

● Check throughout the day for the most recent accurate info to update customers so they can know what process in the repairs we are currently in and what may be next to come.

● Manage the Wip daily to insure timely closeouts of orders to maintain quota for the 1st of every month.

Customer Service/Driver Manager

Salson Logistics - Savannah, GA

February 2017 to December 2017

● Responsible for scheduling appointments for imports and exports; directing multiple phone lines, email correspondence, and indexing.

● Create all work orders in Profit Tool using delivery orders given by the customers, and receive in/out calls with drivers and customers.

● Check on all releases throughout the day to ensure timely scheduling with the customers.

● Ensure accurate rates are created and entered into the system for proper billing of line haul and driver pay, and complete breakdown of completed driver paperwork to close out loads in the system.

Customer Service Representative

Port City Logistics - Pooler, GA

March 2014 to February 2017

Scheduled appointments for Inbound and Outbound deliveries.

● Allocated orders and made transfers in inventory.

● Resolved a variety of issues relating to orders on a daily basis.

● Responsible for obtaining necessary information to complete the order process; including cancellations, changes, and order errors. Receiving Supervisor

OA Logistics - Pooler, GA

July 2012 to March 2014

● Supervised both receiving and put-away areas of approximately 25 staff personnel.

● Accurately entered data into the AS400 system.

● Ensured packing list for inbound containers were printed and filed.

● Scanned the daily receipts to the company's financial department for their records.

Courier

FedEx Express - Savannah, GA

June 2009 to July 2012

● Received, sorted, loaded and handled a variety of packages in a fast-paced facility.

● Printed and placed labels for all outgoing packages.

● Delivered outbound and inbound packages

in an efficient manner.

● Communicated with customers regarding confirmations and verification updates. Education

High school

Pisgah High School - Canton, NC

August 1998 to June 2001

Skills

Customer service

Accounts Payable

Accounts Receivable

General Ledger Accounting

Call Center - 2 years

Customer Care - 10 years

Driving

General Ledger Reconciliation

Warehouse Management

Front desk

Salesforce

Warehouse Supervisor Experience

Customer Experience - 10 years

Accounts payable

Courier

Shipping & Receiving

Warehouse Distribution Experience

Front Desk - 10 years

Supply chain

Manufacturing

SAP

Typing

Supply Chain

SAP

Customer Service - 10 years

Accounts receivable

NetSuite

JD Edwards

Skills:

Financial Analysis

Account Reconciliation

Multi-line Phone Systems

Microsoft Dynamics GP

Financial Statement Preparation

Payroll

Additional information

● Over ten years' professional experience as a Customer Service/Driver Manager, Customer Service Representative, and Receiving Supervisor in the warehouse distribution industry sector.

● Unique ability to lead team members, produce exceptional results in a fast-paced work environment, and provide the highest level of customer service at all times.

● Systems/Platforms: IMS System (Fed Ex), Windows, Window 7, Microsoft Excel 2007

Types (45 wpm), AS400, Microsoft Word, Cloud 9 scanner, JD Edwards, SAP, Synapse, Profit Tools, TMW, Georgia Ports Authority (GPA), NetSuite, Foxfire, MAS, Service Link,

Contact this candidate