LaToya Johnson

Richmond, VA *****

ad2p12@r.postjobfree.com

+1-804-***-****

The most loyal, reliable, hardest working person you'd probably ever employ. I'm that Go-To employee who's a workaholic and will always have your back and willing to pick up extra hours if needed. I'm a leader and a fast learner who looks forward to learning more and is very persistent. I've made more than a few if there was an opportunity to advance, I always have. I'm creative and enjoy finding solutions to any problem, question and/or concern. My satisfaction is helping others find solutions to their problems. I'm just ready to give a company all that I have and capable of and to be a part of the continuous growth of their company. If given the opportunity to be a part of the company, I can assure and guarantee satisfaction and one of the best choices you'll ever make. Thanks and hope you have a great day and hopefully I'll be hearing back from you soon. Work Experience

Residential Cleaner

Taylor Maid Cleaning Services - Richmond, VA

May 2022 to July 2022

Supplied own cleaning products for the use for cleaning Traveled using personal vehicle to residents residence Used personal cleaning products and or equipment for the use of assistance of clients with the cleaning of their homes

If requested for specific areas/cleaning products, assured it was completed upon request Cleaned home to it's best daily

Assured Customer Service/Satisfaction was met on a constant consistent basis Customer Service Representative

Maximus Call Center - Chester, VA

August 2021 to October 2021

• Assisted customers with a warm and professional

• Assisted customers with questions

• Answered inbound calls using scripted protocols

• Helped with the initial application process and those who already had an existing account with any questions /concerns about their existing policy

• Managed customer accounts

• Kept records of customer complaints

• Made appropriate documentations for all calls received

• Transfer calls to the appropriate associates when necessary

• Assure Customer Satisfaction daily

Head Cashier/Assistant Manager

7-Eleven - Richmond, VA

October 2019 to August 2020

• Ring up and cash out customers

• Make sure store is clean and organized and up to policy for daily operations

• Answer any and all customers questions and or concerns/complaints

• Assist management with assuring associates complete their daily job duties

• Assist management with the necessary functions with the assurance of company daily operation.

• Train New associates when needed

• Assured daily Customer Service/Satisfaction

General Laborer/Lead

Tyson's Foods - Glen Allen, VA

June 2016 to July 2018

• Worked assembly line to assist with the completion of filling orders

• Filled in for team members to take scheduled breaks

• Assisted management with the daily operations of department to assure completion of job duties

• Assured the job duties of all team members were done

• Helped fill in and assist other departments when needed

• Assured daily orders were being met

Education

High School Diploma

Highland Springs High School - Highland Springs, VA September 2003 to May 2007

Skills

• Customer service

• Customer Satisfaction

• Leadership

• Customer support

• Upselling

• Negotiation

• Pricing

• Management

• Quality Assurance

• Communication Skills

• Merchandising

• English

• Sales

• Microsoft Powerpoint

• Sales Management

• Presentation Skills

• Store Management Experience

• Retail Management

• Administrative Experience

• Purchasing

• Accounting

• Recruiting

• Phone etiquette

• Data entry

• English

• Expert

• Cash handling

Certifications and Licenses

CPR Certification

August 2023 to Present

Additional Information

I'm a go getter with helping others in their time of need being one of my biggest any greatest pleasures. If there's an opportunity to be able to be apart of helping someone else, I'm all in and all for it. I'm dependable, reliable, creative, a known "workaholic" who's always willing to go above and beyond to assure that any job/task regardless of how big or small gets done and to it's best way possible. Every job that I've ever obtained if there was room for advancement,I always moved up in every company that I've been employed by. So with that being said,I'm looking for an opportunity to be able to show and prove and give a company all that I'm capable of bringing with the continuous growth of their company. Having me be apart of your company would be the best addition you'd ever make when choosing a employee GUARANTEED! Thanks for your time and look forward to joining the team.

Future employee,

Ms LaToya L Johnson

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