Call Center Sandy Springs
Resume:
Shavon Phillips
Film Student
Shavon Phillips
Sandy Springs, GA 30350
ad2p0x@r.postjobfree.com
Professional Summary
Passionate Film student with a foundation in fiction and non fiction film as well as video production. School assignments and projects provided me with experience in all aspects of film such as cinematography, directing, talent search, some editing and producing experience. Creative thinker, adaptable team player and collaborator seeking opportunities to innovative film projects.
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Work History
MBUSA/ Concentrix / Multi Skilled agent
August 2017- September 2023, Sandy Springs, GA
Inbound High Volume Call Center team leader responsible for responding to customer inquiries that include Roadside Assistance, Customer Care, Product/Service inquiries and Roadside program guidelines and more. Delivered positive customer experience by demonstrating strong listening and communication skills when dealing with high pressure or stressful situations.
Young Man Christian Association / Membership Coodinator
June 2014- July 2017 New York, New York
Facilitated comprehensive administrative support across various departments, including managing telephone communication and assisting visitors.Streamlined membership applications for prompt response to all requests.Championed resolution of administrative challenges and inquiries.
Hostos Community College/ Teacher Assistant Professor Maya Sharma English Department
January 2015- May 2016 Bronx, New York
Executed comprehensive teaching responsibilities for five classes, encompassing grading, lesson plan review and student supervision during exams and projects.Collaborated with teachers to align instructional efforts on assigned duties.Implemented policies and rules for effective governance of student behavior
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Education
Associate of Applied Science Degree Film & Production
SAE Institute September 2023- Current Atlanta, GA
Business Administration and Management Associate Degree
Hostos Community College January 2014- May 2016 Bronx, New York
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Skills
Collaboration, Project management, Adobe Premiere, Final Cut pro, Cinematography, visual storytelling, Screenwriting Video Editing, Microsoft Office, Scheduling, Google Sheets, script analysis
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