Customer Service Reservation Agent
Resume:
Carmen Cleveland
Kalamazoo, MI *****
**************@*****.***
My objective is to utilize the skills I have acquired through 12 years of customer service and sales related
experience as well as develop new skills through new opportunities. Work Experience
Crew Member
McDonald's - Kalamazoo, MI
November 2022 to February 2023
Mainly drive-thru and front counter customer service. Credit Card Customer Service III
National City Bank - Kalamazoo, MI
September 2006 to September 2009
Retail Customer Service
CSR - Lansing, MI
July 2005 to August 2006
Reservation Agent
Public Storage, INC - Glendale, CA
July 2003 to July 2005
Reservation Agent
Public Storage, INC - Glendale, CA
October 1998 to July 1999
Sales Agent
Lexi International - Los Angeles, CA
September 1997 to October 1998
Shift Manager
Taco Bell - Traverse City, MI
September 1996 to June 1997
Education
Associate's degree in Liberal Arts & Sciences
Kalamazoo Valley Community College - Kalamazoo, MI September 2010 to June 2013
Skills
• Customer service
• Typing
• Sales
Additional Information
HIGHLIGHTS OF QUALIFICATIONS:
• 12 years Customer Service Experience with combined Sales Experience. 4 years of banking and cash handling experience.
• Exceeded sales goals and Assisted in Sales Training for new employee's.
• Managed teams of six or more.
• Extremely productive in a high volume, high stress environment
• Numerous customer compliments and acknowledgements for quality service.
• Excellent written and verbal communication skills, with an eye for detail. SKILLS CATEGORIES:
Customer Service
• Assist customers by providing information and resolving their complaints.
• Maintain knowledge of company products and/or services.
• Answer customers' questions, and provide information on procedures or policies.
• Answer telephones, direct calls, and take messages.
• Operate office machines, such as photocopiers, scanners, facsimile machines, voice mail systems, and personal computers.
• Communicate with customers, and employees to answer questions, explain information, take orders, make referrals, and address complaints.
Sales
• Completed Sales Training.
• Assisted in training new hires in sales development.
• Made outgoing calls to promote product or service.
• Listens attentively to sell according to customer need.
• Seeks opportunities in conversations to suggest product or service.
• Consistently exceeds sales goals.
Restaurant Management
• Communicate with customers regarding orders, comments, and complaints.
• Counting drawers and bank deposits.
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• Intake of inventory.
• Staying calm and efficient during high stress situations.
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