Carmen Cleveland

Kalamazoo, MI *****

ad2p08@r.postjobfree.com

+1-269-***-****

My objective is to utilize the skills I have acquired through 12 years of customer service and sales related

experience as well as develop new skills through new opportunities. Work Experience

Crew Member

McDonald's - Kalamazoo, MI

November 2022 to February 2023

Mainly drive-thru and front counter customer service. Credit Card Customer Service III

National City Bank - Kalamazoo, MI

September 2006 to September 2009

Retail Customer Service

CSR - Lansing, MI

July 2005 to August 2006

Reservation Agent

Public Storage, INC - Glendale, CA

July 2003 to July 2005

Reservation Agent

Public Storage, INC - Glendale, CA

October 1998 to July 1999

Sales Agent

Lexi International - Los Angeles, CA

September 1997 to October 1998

Shift Manager

Taco Bell - Traverse City, MI

September 1996 to June 1997

Education

Associate's degree in Liberal Arts & Sciences

Kalamazoo Valley Community College - Kalamazoo, MI September 2010 to June 2013

Skills

• Customer service

• Typing

• Sales

Additional Information

HIGHLIGHTS OF QUALIFICATIONS:

• 12 years Customer Service Experience with combined Sales Experience. 4 years of banking and cash handling experience.

• Exceeded sales goals and Assisted in Sales Training for new employee's.

• Managed teams of six or more.

• Extremely productive in a high volume, high stress environment

• Numerous customer compliments and acknowledgements for quality service.

• Excellent written and verbal communication skills, with an eye for detail. SKILLS CATEGORIES:

Customer Service

• Assist customers by providing information and resolving their complaints.

• Maintain knowledge of company products and/or services.

• Answer customers' questions, and provide information on procedures or policies.

• Answer telephones, direct calls, and take messages.

• Operate office machines, such as photocopiers, scanners, facsimile machines, voice mail systems, and personal computers.

• Communicate with customers, and employees to answer questions, explain information, take orders, make referrals, and address complaints.

Sales

• Completed Sales Training.

• Assisted in training new hires in sales development.

• Made outgoing calls to promote product or service.

• Listens attentively to sell according to customer need.

• Seeks opportunities in conversations to suggest product or service.

• Consistently exceeds sales goals.

Restaurant Management

• Communicate with customers regarding orders, comments, and complaints.

• Counting drawers and bank deposits.

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• Intake of inventory.

• Staying calm and efficient during high stress situations.

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