Elena Lopez

**** * ***** *** · Litchfield Park· AZ · 85340

951-***-**** · ad2p07@r.postjobfree.com

I would like to utilize my leadership training and experience combined with my

Twenty years in the bar and restaurant industry, and my twenty years of customer service

experience to promote your beautiful dream, develop relationships with the community, and drive business in your bar.

education/special training

2006-2013

Leadership development, home depot seminars & traininG

2005

LEAD TRANING

2004

TIPS TRAINING

2004

NATIONAL BARTENDING SCHOOL, TRADE CERTIFICATE – GRADUATED

2000

BANNING HIGH SCHOOL, DIPLOMA - GRADUATED

PROFESSIONAL EXPERIENCE

10/2019- 10/2021

Brickworks American Bistro - BARTENDER/SERVER

• Customer service

• Proper set up and break down of the bar to ensure success for my shift and the next.

• Balancing and being accountable for a cash drawer.

• Accurately and efficiently pouring alcoholic beverages, abiding by ABC regulation.

• Ensuring guests are served safely, and tactfully dealing with guests who are not in the safe zone.

• Stocking, cutting garnishes, cleaning areas that need attention.

• Creating relationships with customers and the team for an inclusive environment.

• Opening and locking up the building effectively

10/2018 - 2019

HENRY’S SPORTS BAR - BARTENDER/SERVER

• Customer service

• Proper set up and break down of the bar to ensure success for my shift and the next.

• Balancing and being accountable for a cash drawer.

• Accurately and efficiently pouring alcoholic beverages, abiding by ABC regulation.

• Ensuring guests are served safely, and tactfully dealing with guests who are not in the safe zone.

• Stocking, cutting garnishes, cleaning areas that need attention.

• Creating relationships with customers and the team for an inclusive environment.

• Opening and locking up the building effectively.

10/2016 – 10/2018

tHE sTATION TAPHOUSE - bARTENDER/sERVER

• Customer service

• Proper set up and break down of the bar to ensure success for my shift and the next.

• Balancing and being accountable for a cash drawer.

• Accurately and efficiently pouring alcoholic beverages, abiding by ABC regulation.

• Ensuring guests are served safely, and tactfully dealing with guests who are not in the safe zone.

• Stocking, cutting garnishes, cleaning areas that need attention.

• Creating relationships with customers and the team for an inclusive environment.

• Opening and locking up the building effectively.

10/2014 – 10/2016

FARMHOUSE RESTAURAUNT - bARTENDER/sERVER

• Customer Service

• Ensuring that the work station is set up for success upon arrival, and that all areas are clean, and ready for the next shift before leaving.

• Serving drinks and food always with a smile, ensuring that I can get them anything as long as it was something in our inventory.

• Cutting garnishes, stocking, cleaning high opportunity areas.

• Utilizing the POS reports to turn in the correct dollar amount at the end of each shift.

• Ensuring guests are served safely, and tactfully dealing with guests who are not in the safe zone.

8/2006 – 8/2013

HOME DEPOT – DEPARTMENT SUPERVISOR/MANAGER ON DUTY

• Customer Service

• Utilizing reports to manage inventory levels by creating new ways to sell dead inventory, monitoring high theft items to prevent loss, and ensuring proper inventory levels on all items to always be in stock.

• Training my team on all levels (product knowledge, customer service, loss prevention), and coaching/holding them accountable in the event of any violation of policy or company values.

• Acting manager on duty

• Ensuring accountability and ownership by giving direct work lists and area assignments.

• Driving team moral by offering incentives, monthly appreciation rewards, giving merit badges for going above and beyond, working with my team, and shouting out customer compliments.

• Training, coaching and developing associates with high potential for new leadership roles to ensure company growth.

12/2006 – 6/2012

THE ELEGANT AFFAIR – EVENT BARTENDER

• Customer Service

• Knowing various drinks, making them quickly and accurately for guests and servers

• Following ABC Laws

• Knowing when and how to approach an intoxicated guest

• Cutting garnishes and accurately using them on drinks

• Filling beer coolers, juice containers, and all supplies

• Maintaining a clean working environment following the Food and Beverage standards

10/2006 – 3/2007

SOBOBA CASINO – BARTENDER

• Customer Service

• Knowing various drinks, making them quickly and accurately for guests and servers

• Learning and using the Micros POS system to pour drinks

• Following ABC Laws

• Knowing when and how to approach an intoxicted guest

• Cutting garnishes and accurately using them on drinks

• Filling beer coolers, juice containers, and all supplies

• Maintaining a clean working environment following the Food and Beverage standards

5/2005 – 8/2006

SAN MANUEL CASINO – BARTENDER

• Customer Service

• Knowing various drinks, making them quickly and accurately for guests and servers

• Learning and using the Kronos/Infogenesis POS system to pour drinks

• Following ABC Laws and following them

• Knowing when and how to approach an intoxicated guest

• Cutting garnishes and accurately using them on drinks

• Filling beer coolers, juice containers, and all supplies

• Maintaining a clean working environment following the Food and Beverage standards

Contact this candidate