Michael Deschamps

**** ****** **** ***, ************* KY, 42044

815-***-**** - ad2p03@r.postjobfree.com

Professional Summary

Operations Executive consistently rewarded for success in planning and driving operational improvements. Experience in policy development, implementation science, human capital management initiatives positively impacting overall morale and productivity. Experienced Child and Family Welfare Professional with over 25 years of experience with a solid reputation for team building, identifying, and resolving impediments to service delivery, improving customer satisfaction, and driving overall operational improvements. Experience with managing multiple complex projects involving integration of Federal and State legislation and audit responses involving multiple stakeholders in the child welfare arena. Involved in Family First integration and CCWIS transition team. Familiar with the business and personal side of change management; five elements of the Prosci ADKAR Model; Rapid Results Business Process Reengineering and 4DX.

Skills

Business operations proficiency

Expertise in Child and Family Welfare Operations including Abuse/Neglect Investigations, process assessment and management.

Knowledge of performance tracking

Implementation Science

CFSR process and PIP development

Knowledge and experience working closely with Information Technology Department with critical integration driving street level impact, process assessment and monitoring

Understanding of financial performance regulations in State and Federal grant and reimbursement eligible programs; GATA

Intervention strategies proficiency

ADKAR Model of Change Management

Microsoft PowerPoint, Excel and Word

Knowledge of chemical dependency issues

Licensed Clinical Social Worker

Masters in Business Administration

Work History

04/2020 to Present

Senior Public Service Administrator – Statewide Administrator for Infrastructure, Planning and Development

Illinois Department of Human Services - Division of Substance Use Prevention and Recovery – Springfield, IL

Manage quality assurance program reviews including future site evaluations, internal audits, and service impact assessments for RCOs, ROSCs, Criminal Justice Integration, Child and Family Programing and Recovery Housing

Operations contract responsibility for all ROSC (Recovery Oriented System of Care Providers); RCO (Recovery Community Organizations); Recover Residences; Child and Family Programing and Criminal Justice Integration including Program Plan Development/assessment and approval.

Operational management and oversight of contracts, program plans and amendment reviews and approvals; NOFO reviews and grading for areas mentioned above.

Developed relationships with multiple national, state, and local vendors to build, enhance, and expand our adult, child, and family recovery footprint throughout the State, including scope of work, targeted impact and monthly reporting standards and parameters.

Develop scopes, requirements, contract exhibits and performance plan assessment tools for operational units under our division.

Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings within both, merit-comp and bargaining unit employees.

02/2018 to 04/2020

Chief of Staff Bureau of Operations

Illinois Department of Children and Family Services – Chicago, IL

Managed quality assurance programs including on site evaluations, internal audits (State and Federal) and service impact assessments – CFSR/PIP and COA.

Supported Chief Operating Officer with daily operational functions and managed the Bureau in his absence.

Operations contract responsibility for over 700 POS contracts valued at over 250M including Program Plan Development/assessment and approval.

Initiated and completed assessment of all Bureau Departments and Units including business process mapping (Rapid Results/Lean Management) - completed inclusive Child in Care Continuum workflow analysis from DCP (Child Protection Investigations and Child Welfare Intakes) through Post Permanency Stabilization.

Collaborated with CIO on mapping entire Child in Care Continuum for development of new Comprehensive Child Welfare Information System (CCWIS) data management system.

Point on numerous Federal and Statewide legislative audits specific to child welfare operations (CFSR; COA; and Committee audits and reviews).

Operational management and oversight of contracts, program plans and amendment reviews and approvals; NOFO reviews and grading

Developed DCP Frontend Case Management Model increasing efficiency and quality of child investigation investigations.

Point on Rapid Results/Lean Management business process redesign for child permanency enhancement reducing time from TPR (Termination of Parental Rights to permanency from 498 days to less than 180 days.

Direct operational oversight of multiple divisions including the Child Intake and Recovery Unit; Statewide Family Advocacy Center; Case Assignment Unit; Norma Cash Assistance Unit; Youth and Family Housing Assistance Units; Grant oversight of the Kinship Navigator Federal Grant; Extended Family Support Program, Foster Care Development and Youth and Family Services Development and Expansion.

Direct Operational oversight of the Permanency Division for ten months during the department search for a Permanency Deputy.

Supported Operations in Bargaining Unit issues.

Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings.

One year of Assignment as Area Administrator for Child Protection in Central Illinois due to staffing shortages.

02/2016 to 02/2018

Area Administrator Division of Child Protection

Illinois Department of Children and Family Services – Chicago, IL

Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance including working with AFSCME.

Coordinated efforts of multiple team members engaged in DCP projects for solution development to hurdles to quality and timely investigations delivery.

Managed quality assurance program including on site evaluations, internal audits, and client concerns. Operational Management and the day-to-day operations of nine child protection teams.

Supervised nine public service administrators and approximately 55 child protection investigators working in the city of Chicago and near west suburbs,

Supervised complex cases ranging from homicides to sex crimes. Supervised investigation teams regarding crisis management, domestic violence assessments and service planning, completion of full family functioning assessments and proper services referrals.

Worked closely with numerous community professionals and service providers including physicians, Cook County Medical Examiner, local law-enforcement, states attorneys, Public Guardian and other community professionals involved with children and family services. Developed multiple Child Protection Investigation Training programs including detailed curriculum development, PowerPoint presentations and written materials.

Continued to develop multiple projects including continued development of the Front-end DCP Case Management Model - within 18 months reduced overdue investigations from 500 to 3; decreased average case closure rate from 80 plus days to 32; reduced worker caseloads from an average of 40 to less than 15; reduced Supervisor caseloads from an average of 275 to less than 75; drastically increased investigative quality and documentation.

Developed team communications and training platform for DCP teams – Six training modules repeated quarterly.

Lead project and trained staff in effective investigative case review; full family functioning assessments; scene investigations; evidence gathering and identification; investigative writing and formalized rationale building for final findings.

07/2015 to 02/2016

Residential Program Monitoring Supervisor

Illinois Department of Children and Family Services – Chicago, IL

Operational Oversight of a team of five Residential Program Monitors covering multiple State-contracted residential program service providers for youth in care

Developed team communications and information for team meetings.

Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

Managed quality assurance program including on-site evaluations, internal audits, and customer surveys.

Coordinated efforts of five team members engaged in residential program monitoring and developed projects for solution development to hurdles to service delivery to children in care.

Led and trained staff in effective clinical case review; milieu assessment and all operational aspects of contracted residential programming

06/2011 to 11/2015

Child Protection Advanced Specialist – Serious Harms Unit

Illinois Department of Children and Family Services – Chicago, IL

Direct supervision and oversight of a team of six DCP investigators when team supervisor was unavailable.

Conducted child abuse and neglect investigations as a team lead on the Cook County Serious Harms team.

Investigated complex abuse and neglect investigations including homicides, sex crimes, human trafficking, internal injuries, head injuries, burns and bone fractures.

Work closely with State and County professionals including law enforcement, States Attorneys, Medical Examiner, Child Abuse Physicians, Child Advocacy Centers, and community service providers.

Prepared legal cases for Protective and Temporary custody hearings.

Prepared overall Department Micro and Macro DCP report for the Director.

06/1995 to 11/1998

Executive Director

Southlake Center for Mental Health - Challenge Unit – Schererville, IN

Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.

Developed a new residential program for dually involved (Welfare and Juvenile Justice) boys ages 12 to 18, including rules for care, new policy and procedure development, overall milieu treatment plan development, job description and performance development for all staff.

Operational oversight of a team of four clinical therapists, ten child care workers, and milieu managers, two Special Education teachers, a Recreational Therapist and 6 child case managers.

Increased family reunification rate to over 75%

Decreased average length of stay from 18 months to nine months.

Worked closely with corroborative community partners including Juvenile Justice Chief Judge, local education professionals, school boards and other community service providers.

Was awarded the Indiana State Governors Award for Most Exemplary Adolescent Residential program in the state.

11/1992 to 06/1995

Executive Director

Comprehensive Care Corporation – Los Angeles, CA

Operational oversight of a 34-Bed Adolescent Acute Care Psychiatric Unit

Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement, and revenue stream development for this private service provider.

Coordinated and implemented effective training for over 50 adolescent mental health professionals to improve treatment process and positive impact.

Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth including partnerships with local school districts and juvenile detention centers.

Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.

Increased company revenue by $1.5M in 12 months through aggressive new marketing strategies and community partnerships.

Drove industry-leading profit increase by transforming service delivery process and aligning sales targets to meet dynamic community conditions inclusive of industry insurance parameters – satellite partnership development – took services to the community.

Implemented treatment team plan enhancement, enhanced, and clarified roles for team members and introduced new processes to ensure highest quality across all departments.

Education

2013

MBA: Public And Private Sector Non-profit Management

Governors State University - Park Forest, IL

2010

Master of Arts: Social Service Administration

University of Chicago - Chicago, IL

1988

Bachelor of Arts: Social Sciences

Trinity International University - Deerfield, IL

Certifications

Certified Child Protection Officer

Licensed Clinical Social Worker - Illinois

Licensed Child Welfare Professional - CWEL

CERAP Certified

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