Ralph Hammond

*** * ****** ** *** A*

ChurchHill Tennessee 37642

Email: ad2ozh@r.postjobfree.com or ad2ozh@r.postjobfree.com Phone: 423-***-****

website: www.rsrrepair.com

Experience:

Tri-City Business Machines

Jan 2021 to present

Interpreted invoice / order sheets to prepare for staging & delivery to users.

Assisted client printer local & remote printer discovery

Repaired / terminated network cable & verified connectivity as needed.

Performed electromechanical repair and diagnostics for device malfunctions

Oversaw the daily performance of thin clients during & post installation of systems.

Coordinated, managed & engaged workers in problem-solving, monitoring, thin client equipment and software.

Assembled, setup & staged thin clients & related technologies during rollouts & or as per client request.

Conferred with staff, users, and management to establish requirements for new systems and modifications.

Read related technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems and appropriate software.

Entered commands and observed system functioning to verify correct operations and detected errors.

Prepared evaluations of software and hardware, and recommended improvements and upgrades.

Read technical manuals and attended remote conferences and seminars to maintain knowledge of hardware and software.

Responded to written and telephone requests for software & hardware support.

Supported onsite end-users & clients with installation, support & troubleshooting procedures-resolutions.

Serviced and supported all client owned or leased Konica Minolta printers and related devices

Peak Systems Inc / Peak Tiger lead Management (UBS & 3rd party projects) Jan 2017 to Aug 2020

TN & multistate

I.T. Technology Support / Installation Jan 2017 to CURRENT

Analyzed thin client device equipment performance records and interoperability to determine the need for functionality, repair and replacement.

Interpreted invoice / order sheets to prepare for staging & delivery to users.

Assisted client printer local & remote printer discovery

Repaired / terminated network cable & verified connectivity as needed.

Performed electromechanical repair and diagnostics for device malfunctions

Oversaw the daily performance of thin clients during & post installation of systems.

Coordinated, managed & engaged workers in problem-solving, monitoring, thin client equipment and software.

Assembled, setup & staged thin clients & related technologies during rollouts & or as per client request.

Conferred with staff, users, and management to establish requirements for new systems and modifications.

Read related technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems and appropriate software.

Entered commands and observed system functioning to verify correct operations and detected errors.

Prepared evaluations of software and hardware, and recommended improvements and upgrades.

Read technical manuals and attended remote conferences and seminars to maintain knowledge of hardware and software.

Responded to written and telephone requests for software & hardware support.

Supported onsite end-users & clients with installation, support & troubleshooting procedures-resolution.

Peak Systems Inc / HP Specialist Installer

Kingsport,TN & multistate

I.T. Printer support / Installation AUG 2017 to CURRENT

Analyzed HP Printer device equipment performance records to determine the need for repair and replacement.

Inspected HP equipment. Interpreted invoice / order sheets to prepare for staging

& delivery to users.

Assisted with HP / client printer local & remote printer discovery

Repaired / terminated network cable & verified connectivity as needed.

Performed electromechanical repair and diagnostics for HP printer device malfunctions

Oversaw the daily performance of HP printer systems.

Performed firmware system upgrades on various HP printer models. Coordinated with co-workers engaged in problem-solving, monitoring, and installing additional printer equipment and software.

Assembled, setup & staged HP printers as per client request.

Conferred with staff, users, and management to establish requirements for new systems and modifications.

Read HP related technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

Set up HP equipment for employee use, performing and ensuring proper installation of cable, operating systems and appropriate software.

Entered commands and observed system functioning to verify correct operations and detected errors.

Prepared evaluations of software and hardware, and recommended improvements and upgrades.

Read HP trade magazines and technical manuals and attended remote conferences and seminars to maintain knowledge of hardware and software.

Responded to written and telephone requests for software & hardware support.

Supported onsite end-users & clients with installation, support & troubleshooting procedures-resolution.

RSRrepair.com Gray, TN

I.T. Computer Support, Service & AUG 2017 to CURRENT Repair Technician

Analyzed equipment performance records in order to determine the need for repair and replacement.

Inspected equipment and read order sheets to prepare for delivery to users.

Oversaw the daily performance of computer systems.

Developed training materials and procedures, and trained users in the proper use of hardware and software.

Conferred with staff, users, and management to establish requirements for new systems and modifications.

Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems and appropriate software.

Installed and performed extensive repairs to hardware, software, and peripheral equipment, following design and installation specifications.

Entered commands and observed system functioning to verify correct operations and detected errors.

Prepared evaluations of software and hardware, and recommended improvements and upgrades.

Read trade magazines and technical manuals, and attended conferences and seminars to maintain knowledge of hardware and software.

Supervised and coordinated workers engaged in problem-solving, monitoring, and installing data communication equipment and software.

Responded to written and telephone requests for software & hardware support.

Developed and Implemented websites including software support, Client interactivity software & Debugging issues.

UETHDA Kingsport, TN

I.T. Computer Support, Service & NOV 2016 to JULY 2017 Repair Technician

Analyzed equipment performance records in order to determine the need for repair and replacement.

Inspected equipment and read order sheets to prepare for delivery to users.

Oversaw the daily performance of computer systems.

Developed training materials and procedures, and trained users in the proper use of hardware and software.

Conferred with staff, users, and management to establish requirements for new systems and modifications.

Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems and appropriate software.

Installed and performed extensive repairs to hardware, software, and peripheral equipment, following design and installation specifications.

Entered commands and observed system functioning to verify correct operations and detected errors.

Prepared evaluations of software and hardware, and recommended improvements and upgrades.

Read trade magazines and technical manuals and attended conferences and seminars to maintain knowledge of hardware and software.

Supervised and coordinated workers engaged in problem-solving, monitoring, and installing data communication equipment and software.

Responded to written and telephone requests for software & hardware support.

Developed and Implemented websites including software support, Client interactivity software & Debugging issues.

Experience: Staff Pro Johnson

City, TN

I.T. Computer Support, Service & JUNE 2016 to NOV 2017 Repair Technician

Analyzed equipment performance records in order to determine the need for repair and replacement.

Inspected equipment and read order sheets to prepare for delivery to users.

Oversaw the daily performance of computer systems.

Developed training materials and procedures, and trained users in the proper use of hardware and software.

Conferred with staff, users, and management to establish requirements for new systems and modifications.

Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems and appropriate software.

Installed and performed extensive repairs to hardware, software, and peripheral equipment, following design and installation specifications.

Entered commands and observed system functioning to verify correct operations and detected errors.

Prepared evaluations of software and hardware, and recommended improvements and upgrades.

Read trade magazines and technical manuals and attended conferences and seminars to maintain knowledge of hardware and software.

Supervised and coordinated workers engaged in problem-solving, monitoring, and installing data communication equipment and software.

Responded to written and telephone requests for software & hardware support.

Developed and Implemented company website including software support, Client interactivity software & Debugging issues.

Experience: Ncsgrind Hillsboro, Or & Silvana, WA

I.T. Computer Support, Service & April 2005 to current Repair Technician

Analyzed equipment performance records in order to determine the need for repair and replacement.

Inspected equipment and read order sheets to prepare for delivery to users.

Oversaw the daily performance of computer systems.

Developed training materials and procedures, and trained users in the proper use of hardware and software.

Conferred with staff, users, and management to establish requirements for new systems and modifications.

Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems and appropriate software.

Installed and performed extensive repairs to hardware, software, and peripheral equipment, following design and installation specifications.

Entered commands and observed system functioning to verify correct operations and detected errors.

Prepared evaluations of software and hardware, and recommended improvements and upgrades.

Read trade magazines and technical manuals and attended conferences and seminars to maintain knowledge of hardware and software.

Supervised and coordinated workers engaged in problem-solving, monitoring, and installing data communication equipment and software.

Responded to written and telephone requests for software & hardware support.

Developed and Implemented websites including software support, Client interactivity software & Debugging issues.

Andy's computer services New Llano, LA

I.T. Computer Support, Service & Jan 2002 to March 2005 Repair Technician

Analyzed equipment performance records in order to determine the need for repair and replacement.

Inspected equipment and read order sheets to prepare for delivery to users.

Oversaw the daily performance of computer systems.

Developed training materials and procedures, and trained users in the proper use of hardware and software.

Conferred with staff, users, and management to establish requirements for new systems and modifications.

Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems and appropriate software.

Installed and performed extensive repairs to hardware, software, and peripheral equipment, following design and installation specifications.

Entered commands and observed system functioning to verify correct operations and detected errors.

Prepared evaluations of software and hardware, and recommended improvements and upgrades.

Read trade magazines and technical manuals and attended conferences and seminars to maintain knowledge of hardware and software.

Supervised and coordinated workers engaged in problem-solving, monitoring, and installing data communication equipment and software.

Responded to written and telephone requests for software & hardware support.

Developed and Implemented websites including software support, Client interactivity software & Debugging issues.

CH Computer services Boone, N.C.

I.T. Computer Support, Service & Repair Jan 1997 to June 2001 Technician

Analyzed equipment performance records in order to determine the need for repair and replacement.

Inspected equipment and read order sheets to prepare for delivery to users.

Oversaw the daily performance of computer systems.

Developed training materials and procedures, and trained users in the proper use of hardware and software.

Conferred with staff, users, and management to establish requirements for new systems and modifications.

Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems and appropriate software.

Installed and performed extensive repairs to hardware, software, and peripheral equipment, following design and installation specifications.

Entered commands and observed system functioning to verify correct operations and detected errors.

Prepared evaluations of software and hardware, and recommended improvements and upgrades.

Read trade magazines and technical manuals and attended conferences and seminars to maintain knowledge of hardware and software.

Supervised and coordinated workers engaged in problem-solving, monitoring, and installing data communication equipment and software.

Responded to written and telephone requests for software & hardware support.

Developed and Implemented websites including software support, Client interactivity software & Debugging issues.

Syntronics Asheville, N.C.

Electronics assembly Dec 1996 to Sept 1997

Assembled subassemblies into electronic scale, dynamometer and other force measuring instruments, following specifications.

Executed daily operations of stress testing assembled components.

Tested for, diagnosed and adjusted operating malfunctions.

Assembled computer readout printer, scale and scanner into one unit.

Used interconnecting cables and handtools.

Measured voltages, using voltmeter and adjusted voltages to specified value.

Varied line voltage and interpreted wave pattern on oscilloscope screen.

Determined operational accuracy of instruments under varying line voltage conditions.

Adjusted, repaired and replaced parts and code colored wires. Gerber Baby food Asheville, N.C.

Food Machine / Tool cleaning Maintenance Jan 1994 to Nov 1996

Cleaned, washed and sterilized equipment and cooking area, using water hoses, cleaning and sterilizing solutions and rinses.

Listened for malfunction alarms and shut down equipment and notified supervisors when necessary.

Notified and signaled other workers to operate equipment and when processing was complete.

Operated auxiliary machines and equipment, such as grinders, canners and molding presses, in order to prepare and further process products.

Placed products on conveyors and carts and monitored product flow.

Turned valves and started pumps to add ingredients and drain products from equipment and to transfer products for storage, cooling and further processing.

Admitted required amounts of water, steam, cooking oils and compressed air into equipment, such as by opening water valves to cool mixtures to the desired consistency.

Observed gauges, dials and product characteristics and adjusted controls in order to maintain appropriate temperature, pressure and flow of ingredients.

Poured, dumped and loaded prescribed quantities of ingredients and products into cooking equipment, manually and using a hoist.

Removed cooked material and products from equipment. Knights Recording Studio Atlanta, GA

Assistant Studio Audio Aug 1991 to June 1993

Mastering production

Obtained and previewed musical performance programs prior to events in order to become familiar with the order and approximate times of pieces.

Installed, adjusted, and operated electronic equipment used to record, edit, and master audio end product.

Designed layouts of audio studio equipment and performed upgrades and maintenance.

Organized and maintained compliance, license, and warranty information related to audio and video facilities.

Controlled the lights and sound of events, such as live concerts, before and after performances, and during intermissions.

Produced rough and finished graphics and graphic designs.

Recorded and edited audio material such as movie soundtracks, using audio recording and editing equipment.

Mixed and regulated sound inputs and feeds and coordinated audio feeds with television pictures.

Fuddruckers Asheville, N.C.

Food prep May 1988 to June 1991

Placed food trays over food warmers for immediate service and stored them in refrigerated storage cabinets.

Prepared a variety of foods according to customers' orders and supervisors' instructions, following approved procedures.

Cut, sliced and grinded meat, poultry, and seafood to prepare for cooking.

Received and stored food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.

Kept records of the quantities of food used.

Mixed ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.

JTPA (Job Training Partnership Act) Asheville, N.C. Repair & Janitorial services April 1989 to Aug 1989

Made adjustments and minor repairs to heating, cooling, ventilating, plumbing, and electrical systems.

Mowed and trimmed lawns and shrubbery, using mowers and hand and power trimmers, and cleared debris from grounds.

Drove vehicles required to perform and travel to cleaning work, including vans, industrial trucks, and industrial vacuum cleaners.

Stripped, sealed, finished and polished floors.

Mixed water and detergents and acids in containers to prepare cleaning solutions, according to specifications.

Moved heavy furniture, equipment, and supplies, manually and by using hand trucks.

Cleaned windows, glass partitions, and mirrors, using soapy water and other cleaners, sponges, and squeegees.

Serviced, cleaned, and supplied restrooms.

Gathered and emptied trash.

Cleaned building floors by sweeping, mopping, scrubbing, and vacuuming them. JTPA (Job Training Partnership Act) Asheville, N.C. Repair & Janitorial services April 1988 to Aug 1988

Made adjustments and minor repairs to heating, cooling, ventilating, plumbing, and electrical systems.

Mowed and trimmed lawns and shrubbery, using mowers and hand and power trimmers, and cleared debris from grounds.

Drove vehicles required to perform and travel to cleaning work, including vans, industrial trucks, and industrial vacuum cleaners.

Stripped, sealed, finished and polished floors.

Mixed water and detergents and acids in containers to prepare cleaning solutions, according to specifications.

Moved heavy furniture, equipment, and supplies, manually and by using hand trucks.

Serviced, cleaned, and supplied restrooms.

Gathered and emptied trash.

Cleaned building floors by sweeping, mopping, scrubbing, and vacuuming them.

Cleaned building floors by sweeping, mopping, scrubbing, and vacuuming them. JTPA (Job Training Partnership Act) Asheville, N.C. Repair & Janitorial services April 1987 to Aug 1987

Made adjustments and minor repairs to heating, cooling, ventilating, plumbing, and electrical systems.

Mowed and trimmed lawns and shrubbery, using mowers and hand and power trimmers, and cleared debris from grounds.

Drove vehicles required to perform and travel to cleaning work, including vans, industrial trucks, and industrial vacuum cleaners.

Stripped, sealed, finished and polished floors.

Mixed water and detergents and acids in containers to prepare cleaning solutions, according to specifications.

Moved heavy furniture, equipment, and supplies, manually and by using hand trucks.

Cleaned windows, glass partitions, and mirrors, using soapy water and other cleaners, sponges, and squeegees.

Gathered and emptied trash.

JTPA (Job Training Partnership Act) Asheville, N.C. Repair & Janitorial services April 1986 to Aug 1986

Made adjustments and minor repairs to heating, cooling, ventilating, plumbing, and electrical systems.

Mowed and trimmed lawns and shrubbery, using mowers and hand and power trimmers, and cleared debris from grounds.

Drove vehicles required to perform and travel to cleaning work, including vans, industrial trucks, and industrial vacuum cleaners.

Stripped, sealed, finished and polished floors.

Mixed water and detergents and acids in containers to prepare cleaning solutions, according to specifications.

Moved heavy furniture, equipment, and supplies, manually and by using hand trucks.

Serviced, cleaned, and supplied restrooms.

Gathered and emptied trash.

JTPA (Job Training Partnership Act) Asheville, N.C. Repair & Janitorial services April 1985 to Aug 1985

Made adjustments and minor repairs to heating, cooling, ventilating, plumbing, and electrical systems.

Mowed and trimmed lawns and shrubbery, using mowers and hand and power trimmers, and cleared debris from grounds.

Drove vehicles required to perform and travel to cleaning work, including vans, industrial trucks, and industrial vacuum cleaners.

Stripped, sealed, finished and polished floors.

Mixed water and detergents and acids in containers to prepare cleaning solutions, according to specifications.

Moved heavy furniture, equipment, and supplies, manually and by using hand trucks.

Serviced, cleaned, and supplied restrooms.

Education: A.C. Reynolds High School Fairview, N.C. Diploma

Additional Training:

• Comprehensive knowledge of Java language

• Comprehensive knowledge of SQL

• Knowledge of HTML, CSS, PHP

• Extensive background in Local & Remote Technology Support with clients & industries

• Comprehensive knowledge of HTML, CSS, PHP

• Experience in Management & Leadership Directives

• Comprehensive knowledge in Lan Network Installation, Topology, Management & Infrastructure

• Experience with UML,Visual Studio, JetBrains PHPStorm, LiveCode, MobaXterm

• Comprehensive knowledge with Linux, Apple and Microsoft Operating Systems

• Hardware Certification & Software

• Linux General & Special Technology Certification

• Extensive background in Electronic Diagnostics, Repair & Calibration Industries

• MSHA Certified (Mining Safety Training Program) compliant

• Audio Recording / Mastering Engineering Certification References:

Northwest Aerial Photo Inc

Kenn Walch

7902 Arlene St

Anchorage, AK 99502

Phone: 907-***-****

Leslie Konrad

PIP printing & marketing services.

633 SE Clay St Portland, Oregon 97214

Office: 503-***-****

Cell: 503-***-****

Wilfrido Ramirez

Account Manager

Peak Systems, Inc.

Tel 212-***-****

Email ad2ozh@r.postjobfree.com

Web www.PeakSystemsInc.com

Stephen Dempsey

eBryIT Inc.

Technical Lead Management

Local Phone: 678-***-****

Toll Free Fax: 888-***-****

Website: www.ebryit.com

Alaska Rural Water Association

Kelly Comerford Office Manager

1075 Check Street, Suite 106

Wasilla, AK 99654-806

Email: ad2ozh@r.postjobfree.com

Website: arwa.org

cell: 907-***-****

Phone: 907-***-**** Fax: 907-***-****

The UPS Store #4347

Donna Wiggins (Owner / Manager)

7362 W. Parks Hwy

Wasilla, Alaska 99623

Phone # 907-***-****

Bruce Nicholson (Owner / Management)

NICHOLSON ENTERPRISES LLC

P.O. Box 24 Silvana, WA 98287

Email: ad2ozh@r.postjobfree.com

Website: ncsgrind.com

Phone # 425-***-**** or 800-***-**** - Ext 1

Fax # 888-***-****

Christopher Jennings

20 Autumn Drive

Gray Tennessee 37615

Phone: 423-***-****

Jim Montag

Johnson City Tennessee

423-***-****

Contact this candidate