SHIRELLA SANDERS

** ******* *****, ********* **, Bronx, New York, 10453, US • 929-***-**** • ad2ozc@r.postjobfree.com Motivated to keep customers happy and contribute to the company's success. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Dedicated to exceeding expectations and leading the team to success. Sales expertise

Complaint resolution

Strategic sales knowledge

Data entry

Professional telephone demeanor

Receiving support

Credit card processing

Business Administration - Bachelor of Arts - 2001

Robert Morris University Illinois - Chicago, IL

Customer Success Representative - November, 2020 to March, 2022 Colossus Energy - New York, New York

Educated customers on the many benefits of going solar. Screening the customer for eligibility and setting a quality appointment for a solar specialist to attend.

Customer Service Representative Agent - November, 2018 to October, 2020 Carecall - Marietta, GA

Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me. Assisted 200 customers by answering questions, responding to inquiries, and handling phone requests in an average time frame based on company

.

Telephone Sales Representative - January, 2017 to December, 2017 The Telemarketing Company - Chicago, IL

Sold various services and products via cold calls. Followed a prepared script

Answered phone calls from interested prospects and identified the customer's needs. Professional Summary

Skills

Education

Work History