Customer Service Business Development

Todd Jones

Lexington, KY ***** • ******@*******.*** • 859-***-**** • LinkedIn

Operational/Sales Leader

Experienced sales leader with broad expertise in team management, marketing & customer service. Consistently works to improve productivity, streamline processes and build rapport with clients & team members alike. Capable of training teams & expanding existing sales departments to capitalize on far-reaching possibilities. Ability to setup short & long-term supply agreements with customers to meet demand. Identify methods to boost margins & spearhead effective sales campaigns for key products and services. Build sales pipeline & integrate industry best practices to develop ongoing revenue generation.

— Areas of Expertise —

Leadership Relationship Management B2B and B2C Sales Team Building

Communication Marketing Program Management Negotiation

Budget Control/Finance Process Improvement Deliberate Planning Team Development

Account Management Customer Service Business Development CRM Systems

— Career Accomplishments —

Increased book of business by 100%+ to 70 accounts in 2009

Grew value of book of business from $320K+ to $850K+ in 2009

Finished at 96% of quota and led team in outside appointments for 2008

Professional Experience

Kafene

Area Sales Manager July 2023 - present

Position was brand new to Kentucky. Tasked with finding new accounts, training merchants & continuing the relationship moving forward. Territory included most of Kentucky, southern Indiana & the Cincinnati area. 100% outside sales role, combination of hunting & farming. Utilized HubSpot.

Key Accomplishments:

●Hit KPI of new merchants each month

Lexington Herald Leader/Kentucky.com

Business Development Manager April 2021 - June 2023

Position had been a revolving door. Came in & established a relationship with clients, focused on them & helped them grow their business. Tasked with both growing revenue with current clients & prospecting for new clients. Territory mostly consisted of Lexington & Central Kentucky but can & does call on clients anywhere across the country. Dual outside/inside sales role. Utilized SalesForce briefly, experience with AdPoint & HubSpot.

Key Accomplishments:

●Finished 2022, my first full year with the company, at 102% of goal.

●My goals were raised for 2023, when I left I was at 101%

Clear Captions

Territory Manager May 2019 – March 2020

Developed external book of business within the retirement community, healthcare, and private sectors to market a phone and app for people with hearing loss. Strong hunter mentality, built through new account cultivation. Covered central Kentucky, setting up in-personal sales calls and events. Identified sales targets, cultivated relationships, and provided ongoing and after-sale support. Position eliminated due to COVID-19 pandemic.

Key Accomplishments:

●Earned Top Position as Clear Captions Best Sales Representative in Kentucky for setups, sales, and events.

Everything but the House

Area Sales Manager March 2016 – November 2019

Led team of nine sales representatives in Lexington and Louisville, overseeing market calls, developing strategies to improve revenue, enhance weekly engagement, and answer client needs. Performed market research, trained team on internal processes/tools (such as SalesForce),and ensured accuracy of data gathered for forecasting and personnel needs.

Key Accomplishments:

●Finished 2017 at 90% of sales goal, realized in only one quarter of work.

Business Development Manager

Launched relationships with realtors, estate attorneys, and financial advisors to develop consistent revenue stream from business owners. Attended networking events, oversaw marketing efforts, and managed cold calls and in-person sales demonstrations. Conducted targeted campaigns to specific zip codes and neighborhoods of interest.

Key Accomplishments:

●Earned quick promotion within first 16 months of tenure with the company, moving from Business Development Manager to Area Sales Manager.

●Finished 2015 at 100% of quota; finished 2016 at 113% of quota.

iHigh Marketing

General Manager – KHSAA Project August 2012 – February 2015

Oversaw sales, marketing, and relationship building for the KHSAA for onsite and online sales. Collaborate with owners, c-level executives, marketing personnel, advertising agencies, and key decision-makers to secure ongoing sales. Led grass roots oriented marketing and sales strategies; cultivating long and short sales cycles.

Key Accomplishments:

●Created highly successful KHSAA Corporate Partner Program.

●Sold title sponsorship to the largest high school basketball tournament in the country.

●Increased sales 47% from year one to year two.

Additional excellent experience includes Senior Account Executive for CareerBuilding.com, Business Development Manager for ProStaff & Executive Director for Jacksonville-Onslow Sports Commision. Full details available upon request.

Education & Credentials

Master of Sport Management

University of Kentucky, Lexington, KY

Bachelor of Kinesiology/Business

University of Kentucky, Lexington, KY

Community Involvement & Work Organizations

Youth Soccer Coach - I Am 3rd

Lexington Rotary Club

Member of The Referrals Group

Participates in two Men’s Groups at church

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